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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • yykhern
  • Newbie
  • 12180 Views
  • 207 comments
  • 380 likes
  • Desktop (Windows)
  • Under investigation
  • 12180 Views
  • 207 comments
  • 380 votes

Sporadic issues with the app mainly affecting Playback and Search features

Hi there! We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.

  • Moderator
  • Moderator
  • Hi there!  We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.
  • Novy
  • Moderator
  • 382 Views
  • 7 comments
  • 2 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 382 Views
  • 7 comments
  • 2 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Moderator
  • Moderator
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading,  note  that this issue is different than  not seeing...
  • user-removed
  • Not applicable
  • 15184 Views
  • 100 comments
  • 184 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 15184 Views
  • 100 comments
  • 184 votes

Downtime Sept.16 2021 - Podcasts not loading across different devices

Hey everyone, We are currently having issues with podcast playback in multiple regions. The errors "Something went wrong. Have another go?" and "Couldn't find that podcast" show up.

  • Moderator
  • Moderator
  • Hey everyone,   We are currently having issues with podcast playback in multiple regions. The errors "Something went wrong. Have another go?" and "Couldn't find that podcast" show u...
  • Maria_B
  • Moderator
  • 2400 Views
  • 22 comments
  • 22 likes
  • Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 2400 Views
  • 22 comments
  • 22 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 3021 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Closed
  • 3021 Views
  • 8 comments
  • 9 votes

When opening a link to a song, the app starts playing the next song in line

Hey everyone, We're receiving reports from users that when they share a link to a song, open it and then choose " Open Spotify", the app will start playing the next song in line. If you’re experiencing this issue, make sure to add your +VOTE and foll...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from users that  when they share a link to a song, open it and then choose " Open Spotify", the app will start playing the next song in line....
  • Novy
  • Moderator
  • 1604 Views
  • 8 comments
  • 13 likes
  • Desktop (Windows)
  • Fixed
  • 1604 Views
  • 8 comments
  • 13 votes

[Desktop] Recently played songs show the Spotify UR

Hey everyone! We've had some reports that the Recently played songs show the Spotify URI instead of the song title when the song is played from "Search". This is being currently investigated by the right team.

  • Moderator
  • Moderator
  • Hey everyone!   We've had some reports that the Recently played songs show the Spotify URI instead of the song title when the song is played from "Search".   This is being curre...
  • Eni
  • Moderator
  • 1078 Views
  • 17 comments
  • 2 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 1078 Views
  • 17 comments
  • 2 votes

Downtime [Jan.27 2022]: Some Albums Are Unplayable On Desktop and Web Player

We've received reports that, currently, a lot of albums and tracks have become unexpectedly grayed out and unplayable on the desktop client and Web Player. We'll be keeping you updated in this thread.

  • Moderator
  • Moderator
  • We've received reports that, currently, a lot of albums and tracks have become unexpectedly grayed out and unplayable on the desktop client and Web Player.     We'll be keeping yo...
  • Mario
  • Moderator
  • 424 Views
  • 2 comments
  • 1 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 424 Views
  • 2 comments
  • 1 votes