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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • brooks29
  • Regular
  • 3496 Views
  • 105 comments
  • 60 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 3496 Views
  • 105 comments
  • 60 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • micahherzog0050024
  • Newbie
  • 16947 Views
  • 198 comments
  • 483 likes
  • Desktop
    Desktop (Windows)
  • Under investigation
  • 16947 Views
  • 198 comments
  • 483 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • DavidSinden
  • Newbie
  • 12620 Views
  • 181 comments
  • 222 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Under investigation
  • 12620 Views
  • 181 comments
  • 222 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • CiurkitboyN
  • Casual Listener
  • 35354 Views
  • 355 comments
  • 656 likes
  • Desktop (Windows)
  • Fixed
  • 35354 Views
  • 355 comments
  • 656 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in  almost every song. Issu...
  • Novy
  • Moderator
  • 3085 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 3085 Views
  • 20 comments
  • 32 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • MaximumHats
  • Newbie
  • 11839 Views
  • 373 comments
  • 25 likes
  • Desktop (Windows)
  • Under investigation
  • 11839 Views
  • 373 comments
  • 25 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • AlejaR
  • Moderator
  • 4217 Views
  • 30 comments
  • 79 likes
  • Desktop (Windows)
  • Fixed
  • 4217 Views
  • 30 comments
  • 79 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 7157 Views
  • 63 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 7157 Views
  • 63 comments
  • 66 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading,  note  that this issue is different than  not seeing...
  • user-removed
  • Not applicable
  • 23873 Views
  • 100 comments
  • 186 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 23873 Views
  • 100 comments
  • 186 votes

Artist pages not loading on desktop

Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams. We appreciate your patience and cooperation.

  • Moderator
  • Moderator
  • Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams.    We appreciate your...
  • OscarDC
  • Moderator
  • 1170 Views
  • 17 comments
  • 2 likes
  • Desktop (Windows)
  • Fixed
  • 1170 Views
  • 17 comments
  • 2 votes

Downtime Sept.16 2021 - Podcasts not loading across different devices

Hey everyone, We are currently having issues with podcast playback in multiple regions. The errors "Something went wrong. Have another go?" and "Couldn't find that podcast" show up.

  • Moderator
  • Moderator
  • Hey everyone,   We are currently having issues with podcast playback in multiple regions. The errors "Something went wrong. Have another go?" and "Couldn't find that podcast" show u...
  • Maria_B
  • Moderator
  • 4878 Views
  • 22 comments
  • 22 likes
  • Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 4878 Views
  • 22 comments
  • 22 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • Yordan
  • Moderator
  • 6184 Views
  • 39 comments
  • 4 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 6184 Views
  • 39 comments
  • 4 votes

When opening a link to a song, the app starts playing the next song in line

Hey everyone, We're receiving reports from users that when they share a link to a song, open it and then choose " Open Spotify", the app will start playing the next song in line. If you’re experiencing this issue, make sure to add your +VOTE and foll...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that  when they share a link to a song, open it and then choose " Open Spotify", the app will start playing the next song in line....
  • Novy
  • Moderator
  • 2503 Views
  • 8 comments
  • 13 likes
  • Desktop (Windows)
  • Fixed
  • 2503 Views
  • 8 comments
  • 13 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 8182 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Closed
  • 8182 Views
  • 8 comments
  • 9 votes

Sporadic issues with the app mainly affecting Playback and Search features

Hi there! We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.

  • Moderator
  • Moderator
  • Hi there!  We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.
  • Novy
  • Moderator
  • 1135 Views
  • 7 comments
  • 2 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 1135 Views
  • 7 comments
  • 2 votes

[Desktop] Recently played songs show the Spotify UR

Hey everyone! We've had some reports that the Recently played songs show the Spotify URI instead of the song title when the song is played from "Search". This is being currently investigated by the right team.

  • Moderator
  • Moderator
  • Hey everyone!   We've had some reports that the Recently played songs show the Spotify URI instead of the song title when the song is played from "Search".   This is being curre...
  • Eni
  • Moderator
  • 1623 Views
  • 17 comments
  • 2 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 1623 Views
  • 17 comments
  • 2 votes

Downtime [Jan.27 2022]: Some Albums Are Unplayable On Desktop and Web Player

We've received reports that, currently, a lot of albums and tracks have become unexpectedly grayed out and unplayable on the desktop client and Web Player. We'll be keeping you updated in this thread.

  • Spotify Legend
  • We've received reports that, currently, a lot of albums and tracks have become unexpectedly grayed out and unplayable on the desktop client and Web Player.     We'll be keeping yo...
  • Mario
  • Spotify Legend
  • 729 Views
  • 2 comments
  • 1 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 729 Views
  • 2 comments
  • 1 votes