Shuffle not working on iOS

[Vasil]

Hey folks!

Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.
This is being looked into 🙂

[user-removed]

Hello, new user here.

I was happily using Spotify as a free user, however after signing up for Premium the shuffle button has stopped working on my playlists too. Why is this still an issue?

[IBR17XVII]

New user to Spotify, just upgraded to supposedly better features but just run into this ongoing issue.

Shuffle & smart shuffle worked fine on the free account but change to Premium & although the icon is there on the playlist page when you click it nothing happens. You have to go into the Now Playing screen for it work.

Very very frustrating & this seems to have been going on for a long time without resolution.

Not a good start for me with the platform.

[riffraph77]

Hi ! Same problem since I am Premium 

[jaydaniels90]

Since this issue seems to be account age related, the only solution right now since this issue has been ongoing for over a year is to log in to an older account that you might have and sign up to premium. The shuffle features work fine on older accounts but are broken on newer ones. Seems to be a very problematic issue which will take some time to fix as it’s happening on a large scale of new accounts. Try going to the Spotify login page and type in some of your older email addresses that you may have signed up for a Spotify account with and you may be lucky enough to find one. This is the workaround I am using myself - I discovered an older account that I registered before this issue surfaced and it’s working just fine. The issue is happening on new accounts when they join Premium.

[SandiaB]

I have a iPhone 13 mini, iOS 18.7.2. I deleted my Spotify app and reinstalled it. Logged off and logged back in and still it doesn’t work. I’m very disappointed as I just upgraded to a premium membership. If this isn’t fixed soon and some discount is provided to those affected, I will consider switching to a different music streaming service

[Plawr]

I’m still having this issue too

[ninalal667]

Hi,
The shuffle button is currently not working at all! I can’t even toggle it on. I tried deleting and reinstalling the app, which initially allows me to select shuffle, but it doesn’t actually shuffle the songs, and then the toggle stops working again.
This creates a very poor experience. If the issue cannot be resolved soon, I may need to consider leaving the service. Could you please advise on when this will be fixed?

[Zayzx]

Same here!

just switched to a new account and the second I went premium the shuffle button is greyed out and not working. I already deleted my old account so that’s a bummer. Can yall PLEASE fix this? What are we even paying for if we can’t enjoy the app

[Tokita]

Hello, Ive been having this problem for awhile now, the shuffle button is there and the shuffle option is turned on but it doesn't shuffle, it just pauses and unpauses the music. My usual work around would be if I tapped a song in my playlist then the queue would shuffle but now that doesnt even work anymore either Ive done clear cached, reinstalled, got a new phone, forced restarted, anything and everything. Im on my second account, this same issue occurred on my first account and I was told to make a new account, I don't want to have to do that again.

[Joey42]

Playlist shuffle not working for me at all restarted phone and reinstalled app version 9.0.96.828 iPhone 12 is their anything I can do?