Shuffle not working on iOS

[Vasil]

Hey folks!

Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.
This is being looked into 🙂

[MartyOz]

All my members of my Premium family plan are having the same issue. 

Please note that this has been marked as "Under Investigation" as of October 3. This is nearly 2 months and the issue has not yet been resolved. Considering that in 2024, Spotify made about $1.3 billion per month you would think that they could afford the resources to get this fundamental issue resolved.

There have been 13 individual updates since the error was "being looked in to" so telling people just to wait for the next update is not good enough.

Can someone please explain to me why, after 13 updates, this has still not been fixed!!!

And how will Spotify recompense those affected by this problem?

Some genuine feedback from Spotify would be appreciated!

[gyuvhni519_]

I started having this issue yesterday (iPhone 15 Pro, iOS 18.2.1, 9.0.98.1187). I’ve reinstalled the app many times, but nothing works. The only way to shuffle now is by going into the song’s playback page, which is really inconvenient.

[Sammy_Jay0]

I’ve been dealing with the same issue for about a month now. The shuffle button outside of the “now playing page” doesn’t react other than a flash when clicked, it stays grey. I’ve tried logging out of all my devices at once and made my iPhone 14pro the sole Spotify user and still had no change. I’ve done all the trouble shooting (clearing the cache, deleting the app and data from my settings, resetting my phone, redownloading the app, and logging in manually) but nothing changed. I’ve also updated my phone to the latest version of iOS (26.1 as of this time) and still got nowhere. Spotify support simply told me that it was something they would fix on their end, but the most recent update was about a week ago and I’ve seen no change.

[rhythm--]

fixed with 9.0.98.1187 on iOS

[Sammy_Jay0]

I don’t know wth this rhythm guy is talking about but no it has not been fixed that’s not even the version of Spotify currently in the App Store buddy

[ionvet]

Same issue for me, when I try to play an album it doesn’t start with the first song and the shuffle icon is not responsive at tapping. Tried reinstalling, login in/out, nothing works and it happens for some time and many updates didn’t seem to fix the problem. A little bit embarrassing for a company that justifies the price increases necessarily because they need to offer unrivalled experience for users.