Sound Capsule not updating properly

[Vasil]

Hey folks! 

You may have noticed that your Sound Capsules may not be updating properly! 

This is on our radar and it's being looked into 🙂

[Anshjainsept21]

Sound capsule has not been updating since 13th April and it’s the 17th today. I’m currently using and iPhone 14 Pro and I think my Spotify is running on 9.0.32 (probably the latest version because there is no update option on App Store) 

[mridin]

Plan

Premium

Country

India

Device

(iPad Pro 2024, OnePlus Nord CE 5G)

Operating System

(iOS, Android) both latest

My Question or Issue

Since April 14, my Spotify Sound Capsule has not updated. This seems to be a recurring issue that I've faced before as well. Hope Spotify can repair this ASAP.

[unsettling_guy]

mines not updating from 14th April. Is this a problem at spotify's end?

[Vasil]

Hey folks! Thank you for all the reports!

It seems that this issue has resurfaced, so we've alerted our tech folks backstage 🙂
Stay tuned for updates and keep your apps up to date 🙌🏼

[AlejaR]

Hey folks,

Thanks for all your replies.

Some changes were made backstage, so this should be fixed now. Would you mind double-checking if this is fixed on your side? Make sure you're running the latest Spotify version.

If this persist, please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.

Keep us in the loop!

[ssnair610]

Hey!
It hasn't updated for me since April 14th!
App version: 9.0.36.697
Device: Samsung Galaxy S24
Plan: Premium Individual
Country: India

[Dessi]

Hey @ssnair610,

Thanks for reaching out!

It looks like you're not running the latest version of the app. Can you update it to see if that helps? If that doesn't do the trick, I'd recommend performing a clean reinstall of the app to make sure any damaged cache is removed.

Keep us posted.

[palakisthebest]

Plan

Premium

Country

Device

desktop

Operating System

windows 11

My Question or Issue

so for the past month or so, I have been only using my laptop to play any sort of music and I noticed my stats arent updating, the minutes, the artists, nothing as such but the few times I used my phone, the stats were updated

[Vasil]

Hey @palakisthebest,

Sorry to see you've been affected by this issue. We merged your post here to keep the information in one place, hope you don't mind 🙂
Please take a look at the abovementioned troubleshooting steps by @Dessi and monitor the Capsule's behaviour afterwards. 
If the issue persists, let us know the requested details by @AlejaR and we'll gladly take a further look into this for you.

Much appreciated! Keep us posted on how things go 🙌🏼

[Prithvi21]

Plan

Premium Student 

Country

India 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've Spotify premium for years now and I really like this feature as a premium user but my "your sound capsule" is not updating its showing less minutes than usual and my top songs and artists are not updated even if it shows its updated it's happened in April my listening minutes were 5k and usually it's above 10k and I listened much more music in April still it was like that and now in my it's even worse