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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • timsea
  • Newbie
  • 847 Views
  • 39 comments
  • 10 likes
  • Other
    Your Library
  • Under investigation
  • 847 Views
  • 39 comments
  • 10 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Stonewall_Casey
  • Newbie
  • 1050 Views
  • 31 comments
  • 17 likes
  • Other
    Your Library
  • Fixed
  • 1050 Views
  • 31 comments
  • 17 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • madwonderland13
  • Regular
  • 10634 Views
  • 83 comments
  • 140 likes
  • Your Library
  • Under investigation
  • 10634 Views
  • 83 comments
  • 140 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Grace_23
  • Newbie
  • 156923 Views
  • 617 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 156923 Views
  • 617 comments
  • 1857 votes

Collaborative playlist option link not working

Hey folks! We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding tracks doesn't work.

  • Moderator
  • Moderator
  • Hey folks!   We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding trac...
  • Yordan
  • Moderator
  • 4824 Views
  • 32 comments
  • 25 likes
  • Your Library
  • Fixed
  • 4824 Views
  • 32 comments
  • 25 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • David_1989
  • Newbie
  • 64481 Views
  • 389 comments
  • 1104 likes
  • Mobile
    Your Library
  • Not Right Now
  • 64481 Views
  • 389 comments
  • 1104 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

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  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 5711 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 5711 Views
  • 15 comments
  • 61 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • Vasil
  • Moderator
  • 2068 Views
  • 23 comments
  • 18 likes
  • Your Library
  • Not Right Now
  • 2068 Views
  • 23 comments
  • 18 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • LSTARR
  • Newbie
  • 20521 Views
  • 113 comments
  • 307 likes
  • Your Library
  • Fixed
  • 20521 Views
  • 113 comments
  • 307 votes

Refresh button for Recommended songs section not working properly

Hey folks, We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, and sometimes it just doesn't do anything at all. The list is ...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, ...
  • Mihail
  • Spotify Legend
  • 22729 Views
  • 82 comments
  • 266 likes
  • Your Library
  • Fixed
  • 22729 Views
  • 82 comments
  • 266 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1426 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1426 Views
  • 22 comments
  • 13 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • demarteg
  • Visitor
  • 30840 Views
  • 78 comments
  • 154 likes
  • Your Library
  • Fixed
  • 30840 Views
  • 78 comments
  • 154 votes

Downtime September 8th, 2023: Home page not loading/updating

Hey everyone, We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.

  • Moderator
  • Moderator
  • Hey everyone,   We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.
  • aplefriter
  • Casual Listener
  • 2945 Views
  • 5 comments
  • 9 likes
  • Your Library
  • Fixed
  • 2945 Views
  • 5 comments
  • 9 votes

Issue with the playlist ”your episodes”

Plan Premium Country Sweden Device iPhone X Operating System iOS 14 My Question or Issue The playlist ”my episodes” is showing that it contains 1 episode (1 avsnitt) but when openign the playlist it is empty. By adding another episode it says 2 episo...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone X Operating System iOS 14   My Question or Issue The playlist ”my episodes” is showing that it contains 1 episode (1 avsnitt) but wh...
  • Ver
  • Spotify Legend
  • 14408 Views
  • 72 comments
  • 128 likes
  • Mobile
    Your Library
  • Fixed
  • 14408 Views
  • 72 comments
  • 128 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • kalambe
  • Newbie
  • 12750 Views
  • 155 comments
  • 84 likes
  • Your Library
  • Fixed
  • 12750 Views
  • 155 comments
  • 84 votes

"Missing Playlist" when clicking on "Go to Song Radio"

Plan Premium Country Austria Device OnePlus 5T Operating System Android 10 My Question or Issue When clicking on "Go to Song Radio" on any song, I get the error "Missing Playlist. The playlist is no longer valid. Please try another one". I don't have...

  • Casual Listener
  • Plan Premium Country Austria Device OnePlus 5T Operating System Android 10   My Question or Issue When clicking on "Go to Song Radio" on any song, I get the error "Missing Pl...
  • Mario
  • Spotify Legend
  • 12100 Views
  • 40 comments
  • 36 likes
  • Mobile
    Your Library
  • Fixed
  • 12100 Views
  • 40 comments
  • 36 votes

Users unable to leave Blend playlists

Hey folks, We've received some reports that users are unable to leave Blend playlists clicking off the green heart or using the playlist menu. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to leave Blend playlists clicking off the green heart or using the playlist menu.    This is being invest...
  • mimi_rabbit1414
  • Newbie
  • 6300 Views
  • 19 comments
  • 18 likes
  • Your Library
  • Fixed
  • 6300 Views
  • 19 comments
  • 18 votes

[Android] Can't access or play podcasts in Your Library

Hey folks, We're receiving reports that trying to access or play the podcasts in Your Library will return an error message. We’ve passed the available info on to the relevant team so they can look into it. In the meantime, would you mind trying the f...

  • Spotify Legend
  • Hey folks,   We're receiving reports that trying to access or play the podcasts in Your Library will return an error message.    We’ve passed the available info on to the relev...
  • johnsonwi
  • Visitor
  • 9776 Views
  • 36 comments
  • 47 likes
  • Android
    Podcasts
    Your Library
  • Fixed
  • 9776 Views
  • 36 comments
  • 47 votes

Discover Weekly not playing, and endlessly loads

We've received reports about Discover Weekly not playing for some folks, and it also seem to endlessly load.

  • Moderator
  • Moderator
  • We've received reports about Discover Weekly not playing for some folks, and it also seem to endlessly load.
  • gerd94706
  • Newbie
  • 4238 Views
  • 14 comments
  • 15 likes
  • Your Library
  • Fixed
  • 4238 Views
  • 14 comments
  • 15 votes