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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Sound Capsule not updating properly

Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into

Moderator

Hey folks!  You may have noticed that your Sound Capsules may not be updating properly!  This is on our radar and it's being looked into 🙂

Luisaaaaa22

Newbie

2526 Views

44 comments

2 likes

Other
Your Library
Fixed
  • 2526 Views
  • 44 comments
  • 2 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

AtuaNui

Casual Listener

15123 Views

41 comments

50 likes

Your Library
Fixed
  • 15123 Views
  • 41 comments
  • 50 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

10511 Views

32 comments

23 likes

Other
Your Library
Fixed
  • 10511 Views
  • 32 comments
  • 23 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

Moderator

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.

Karnaplosky

Casual Listener

11361 Views

57 comments

48 likes

Your Library
Fixed
  • 11361 Views
  • 57 comments
  • 48 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

Casual Listener

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...

kellzilla

Newbie

51968 Views

220 comments

357 likes

Your Library
Fixed
  • 51968 Views
  • 220 comments
  • 357 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

7382 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 7382 Views
  • 24 comments
  • 10 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

Moderator

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

sonicthegamer23

Newbie

8055 Views

25 comments

26 likes

Your Library
Not Right Now
  • 8055 Views
  • 25 comments
  • 26 votes