Spotify stops playing after an ad

[Yordan]

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.

The behavior is currently being investigated.

[Yordan]

Hey everyone,

Thank you again for sharing the requested details.

All reports have been forwarded to the team investigating this, however, they're still having difficulties tracing the root cause and need your help. 

For this you'll just need to confirm you're willing to participate and share your device details if you haven't already. If you have, just share your current Spotify app version so we have the most up-to-date info.

Once you've done so, we'll post a confirmation in the thread that your account is being monitored by the devs and you'll need to reproduce the issue again giving us the timestamp of its last occurrence.

Hopefully, this will allow the team to spot the error and fix it.

Looking forward to your replies 🙏

[tikvochka75]

When playing music from Spotify via Chromecast from the phone to the speaker, the music stops during the com

mercial. I use the Bose 500 speaker. Help me solve the problem.

[Nonthegod]

So you can't find a fix for a problem that makes the app completely unusable for free listeners? How convenient. Check my account. I've been a paid listener for like a decade, I'm erasing this app from my phone, computer, and tv. To everyone having this issue, it's happening because they are trying to force people to pay a monthly subscription to use the service because it makes more money than ad revenue. Spotify being greedy ultra capitalist trash. I hope someone smarter and better connected than me finds a way to file a class action for predatory business tactics against spotify. I'll be paying for a youtube music sub I. The meantime.

[WhistlertheX]

The bug also appears for Premium users, which is twice as annoying as you pay for an apparently year old bug. 

When a Podcast decides to play ads despite premium, it always pauses and breaks the replay on my Galaxy Fold. Especially dangerous during driving. 

Any updates on the fix @MihailY? 

[ImMissTess]

I've had the same issue for months now. They REALLY need to fix this asap.

[25228865]

No mulla on sellainen ongelma että spotifai näyttää koko ajan maanantaipäivää vaan eikä näytä keskiviikopäivää vaikka pitäisi ja ei varmaan näytä torstaipäivää eikä perjantaipäivää eikä viikonloppunakaan 

[cd11]

Same issue. Very annoying when listening to Chill Spanish Listening - as each episode is only 5 mins. Means I can’t listen in the car. 

[rjtsauer06]

Hi Luan,

This solution does not work. I have done a re-install of the app as you suggested and this does not fix the problem. 

Just yesterday, I was listening to "Crime Town" podcast - episode ended and I listened to about 3 minutes of advertisements. Then the next episode began - the time looks like the episode is playing but NO SOUND. What is extra annoying is that when you close the app and restart it, you have to listen to the ads again before the episode plays properly. I am thinking there is an issue with your coding for how the ads interact with the episodes. The app version says 8.9.70.592 - I'm listening on an iphone 13

[#10]

After a song is done it doesn’t go to the next track to play, if an add appears, once the add is finished it doesn’t go to the next add or go to playing songs, it stays on the finished add and I have to close the app and play it again. nothing is working, I tried resetting router, I closed the app, I logged out, I created a different profile, I reset my phone, I changed password, I did it all.

[lionheartkc]

I seriously don't get what Spotify is doing. They switched from audio to video ads on my Roku app and everything worked perfectly. There were no issues for a long time. Now, suddenly they are back to audio ads and it locks up every single time an ad plays.

You fixed it. Don't break it again.

[David_Clothier]

I’m having the same issue - am adding my comment in here to add weight. I’m a free user and whenever I stream via Alexa and it gets to an ad, it just stops after the ad. Not stops, but more it just ‘hangs’… super irritating. My fix for now is to use Apple Music which doesn’t have these stupid issue at all.