Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

Hey folks, 


Since this Ongoing issue is a bit different it requires a bit of testing on your side. We have a couple of steps that we need you to try and send us the results, so we can forward the information to our Developers team. 

As a step zero - turn off Bluetooth on your phones and see if that makes a difference for those who still have the issue. If that doesn't do it for you, please make sure you follow the steps accordingly.:

  1. Download the profile linked here
    If necessary, email the profile or use AirDrop to transfer the profile to the iOS device. If you can’t download the file in Chrome, please try with Safari instead.
  2. After downloading the profile to your iPhone, you’ll need to review and install it in Settings > Profile Downloaded > Install (here are the steps on Apple’s support site)
  3. Restart the device if prompted
  4. Make sure the Spotify app is not running:
    • If your iPhone has a home button: double tap on home button and swipe up on the Spotify app.
    • If your iPhone doesn’t have a home button: Swipe up, find the Spotify app and swipe up.
  5. Go to Settings > Control Center
  6. Enable the “Performance Trace” control in Control Center by tapping the green plus  next to Performance Trace.
  7. Open Control Center and tap on the Performance Trace icon to begin tracing, and open Spotify immediately after. Make sure you’re experiencing the issue where the app fails to launch! If you get lucky and it launches correctly, stop the tracing, close Spotify, and try again.
  8. Stay with Spotify opened for at least 30 seconds. The tracing will automatically stop after that.
  9. Wait a while for your phone to process the trace. You will receive a notification when this is done containing the name of the generated file, which will probably be “trace_something_something.ktrace.tgz”
  10. Go to: Settings > Privacy > Analytics & Improvements > Analytics Data
  11. Locate the file matching the name you saw in the notification and send it to us (see steps on how to send this to us)

Sending the file to Spotify:

  1. Use a service like Google Drive or anything similar that can host the file for you and upload the file there. Please make sure we have permissions to access the link/file you provide us
  2. Send a PM to @Lyubka (you can open the profile and click on Message) on the Community
  3. In the message, please provide us with the following information:
    • Username:
    • Spotify app version: (please be precise as this is needed for our engineers)
    • Your Timezone
    • A link to the Video

Please do not share the link to your file on publicly anywhere in the Community or any forum. If you have issues sending it to us, please reach out to our support team instead.

Running iOS 16.3 and Spotify 8.7.94 and i tried reinstalling and clearing cache

Hey @_Pettson,


Thank you for reaching out to the Community and welcome.


We appreciate the troubleshooting you've tried so far and the info you included in your message. To continue investigating your case, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.


It would also be great if you could have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists. This will help us understand if it could be account-related or not.


We'll be on the lookout.


Hello OscarDC! 

I tried on another device (13 Pro running iOS 16.1 and Spotify 8.7.90) and it worked no problem. 

My guess is the problem is related to the 16.3 Beta update that i have on my 14 Pro. 
Is there any indications from other iOS Beta testers that there is issues? 



Hey @_Pettson,


Thanks for getting back to us.


So far, we haven't had any similar reports, so if you're running a beta version of iOS, it's best to reach out to Apple Support and report to them directly the issues that you're experiencing.


Take care,


Hello! Yesterday Spotify updated to 8.7.94 and the problem is now gone for the iOS 16.3 Beta, works flawlessly. 


Hi there @_Pettson,


Thanks for letting us know that everything works fine again after the app has updated.




I’m running iOS 16.3 on an iPhone 14 (just updated today - 1/23/22) and Spotify won’t open. It does work on all other devices. I’ve uninstalled and reinstalled it and still nothing. It will only show the logo and then freeze. Any thoughts? Thanks!


Same issue on Iphone 14 Pro.
App won't open.

IOS 16.3 stock (updated today)
Spotify 8.8.2

Rebooted the iphone.
Clear cache
Reinstalled spotify from app store.

Nothing works.


Same here. Ios 16.3 update on iphone 14. Spotify does’nt launch anymore.


I’m having the same issue, running iOS 16.3 and Spotify version 8.8.2


Any solutions?