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Users can't view theirs or other folks profiles

Hey everyone,

 

We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.

 

An error is "Couldn't find that page, Search for something else?"  is shown whenever a user visit anyone's profile.

 

This is currently being investigated. 

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
Vosha

I have the same problem 😔 i can't Play my own playlist

hellohelloc

Same problem here, im using xiaomi 11 lite, MIUI 14.0.8! I cant view mine or anyone elses profile. It just shows "try again" all the time. I have tried re-installing the app, making a new account (doesnt work in that account too) and clearing my cache. I use family premium, run by my father. Also trying a different wifi doesnt work. I'm gonna try logging in with my tablet and see if its gonna work there.

LicJ

Bonjour,

Connection et écoute possible via android mais impossible d’avoir accès à mon profil où celui de mes contacts: une erreur s’est produite réessayer.

Tentatives de solution infructueuses:

-déconnection/reconnection compte

-vider cash

-maj appli

-maj android

-redémarrage téléphone

-désinstaller/ré-installer appli

 

Bug persistant.

Une idée?

muhammetuslu

I use spotify desktop app. I can play song but I can not view any person's profile which include my profile.

Suleymantekin

Hope it gets fixed soon...

LicJ

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I've tried logging in and out. I've tried every profile. Opening artist's profiles work fine. I have also tried several devices. 

Thanks. I hope that fixes as soon as possible.

LicJ

Résolu chez moi.

Merci

hellohelloc

My brothers profile viewing is not working too.