Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Wrapped 2021 Stories skipping quickly

Submitted by Moderator on ‎2021-12-02 02:03 PM
Status: Case Closed
Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.

Hey everyone,

 

Our engineers have been investigating the issues and have learned some of the causes, which seem to be related to specific accessibility and animation settings, coupled with individual device capabilities and performance. 

They'll factor this in in future campaigns and will try what they can in order to prevent it.

See more ideas labeled with:
Comments
DerXer
Casual Listener
2021-12-01 07:48 PM

I can’t even find my slides. I do have the general wrapped 2021 and my personal playlist but no slides. How can I excess them? 

LemonFlame
Newbie
2021-12-01 09:29 PM

I have the problem that it just skips through and blinks really fast, so I can't see any of the stats, only see the music list. Using a Huawei Android phone. 

mrsmagnuson
Regular
2021-12-01 11:31 PM

So this is actually no solution at all? Then the thread should not be marked as solved! ☹

pinguinotime
Newbie
2021-12-01 11:33 PM

Same problem with my Samsung S10. In fact, I haven't been able to access my Spotify Wrapped for the past 2 years now.

 

I have it recorded on screen capture in case the dev team are interested - can't seem to upload it here

DerXer
Casual Listener
2021-12-01 11:34 PM

I can’t even find the slides. I do have the general wrapped page and my personal Playlist but I can’t see the slides anywhere. On my Homescreen is only my Playlist. What can I do to enable the slides?

frznrmy
Newbie
2021-12-01 11:54 PM
I'm so sorry! I thought I would accept the solution for the people who turned off the animation's settings like me... I had no idea about the other problems and I'm not an expert 😕
Shorttyler
Casual Listener
2021-12-02 12:12 AM
Thanks so much for the fix! Just for in case this helps anyone else:
On my Samsung Galaxy A32 5G, I have 3 animation scale options:
"Window animation scale" "Transition animation scale" and "Animator duration scale"
The only one that needed to be turned from "Animation off" to "Animation scale 1x" was the "Animator duration scale"
Shorttyler
Casual Listener
2021-12-02 12:14 AM
It worked for me even though I had never turned developer mode on, on this phone before. Animations were defaulted to off.
0 Likes
Shorttyler
Casual Listener
2021-12-02 12:31 AM

It worked for me

0 Likes
forgotn
Regular
2021-12-02 03:24 AM
Same here. Even tried setting them to off and then back to 1x, but no go. Even if it did work though, you shouldn't need to go into developer mode to get the app to work correctly. This is something Spotify needs to fix on their end.

Related Issues