Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Desktop] Scroll position bug

Hi, this problem seem to be new (1.0.32.96.g3c8a06e6). If you scroll down in a playlist, start a song, click on the artist then return to the playlist you will end up in the correct position. However, if you start scrolling again you will end up on t...

  • Casual Listener
  • ...he artist 4. Return to playlist 5. Scroll - and end up on top of the list.   Cheers,     EDIT: v1.0.39.157.g674ae377 contain the bug fix.
  • PerformingHuman
  • Newbie
  • 12029 Views
  • 115 comments
  • 219 likes
  • bug
    Desktop
  • Fixed
  • 12029 Views
  • 115 comments
  • 219 votes

Gear S3 - Tizen 3.0 - No way to permanently stop playback

In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application). If you are done listening to music, and decide to ...

  • Casual Listener
  • In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application)....
  • user-removed
  • Not applicable
  • 11257 Views
  • 109 comments
  • 94 likes
  • bug
    Gear S3
    tizen
  • Not Right Now
  • 11257 Views
  • 109 comments
  • 94 votes

Saved songs do not show as saved on Album or Artist pages

PlanAllCountry AllDeviceAllOperating SystemAll My Question or IssueSongs that have already been added to library appear as unadded in artist pages (and elsewhere). Either Spotify has a terrible data model or they don't care about their users. Or perh...

  • Casual Listener
  • ...ither Spotify has a terrible data model or they don't care about their users. Or perhaps it's both? How is it that it's been 4 years and this bug is still in the platform... https://community.spotify...
  • restinfm
  • Regular
  • 11731 Views
  • 61 comments
  • 76 likes
  • bug
    data model
  • Not Right Now
  • 11731 Views
  • 61 comments
  • 76 votes

[Android][Bluetooth] Metadata is not transmitted

Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-party device) Additional information: We're collecting inf...

  • Community Manager
  • Community Manager
  • Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-par...
  • josehumberto91
  • Visitor
  • 83930 Views
  • 586 comments
  • 195 likes
  • Android
    bluetooth
    bug
    metadata
  • Not Right Now
  • 83930 Views
  • 586 comments
  • 195 votes

Equalizer on spotify android is delayed when a song starts

when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just starting over the current track. this seems to be an ong...

  • Regular
  • when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just start...
  • Chris
  • Spotify
  • 6129 Views
  • 39 comments
  • 57 likes
  • Android
    bug
    Equalizer
  • Not Right Now
  • 6129 Views
  • 39 comments
  • 57 votes

Playlist folder page not loading, so can't play its contents

Plan PremiumCountryUK DeviceMBPro 13" Early 2015Operating SystemMacOS 10.13.6 My Question or Issue When I click some of my playlist folders they do not display anything. Instead they should show a green play button and the playlists and folders insid...

  • Casual Listener
  • Plan  Premium Country UK   Device MBPro 13" Early 2015 Operating System MacOS 10.13.6   My Question or Issue   When I click some of my playlist folders they do not dis...
  • swaggasamurai
  • Casual Listener
  • 2515 Views
  • 29 comments
  • 19 likes
  • broken
    bug
    folder
    Playlist
    software
  • Fixed
  • 2515 Views
  • 29 comments
  • 19 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • SenViL
  • Newbie
  • 10371 Views
  • 22 comments
  • 25 likes
  • bug
  • Not An Issue
  • 10371 Views
  • 22 comments
  • 25 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

  • Casual Listener
  • Hi,   I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
  • nug21
  • Casual Listener
  • 4250 Views
  • 30 comments
  • 22 likes
  • Android
    bug
  • Closed
  • 4250 Views
  • 30 comments
  • 22 votes

Repeat same song with gapless playback.

I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc) I reproduced this issue by adding the same track multiple times ...

  • Regular
  • I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc)   I r...
  • greenbrielD
  • Newbie
  • 17064 Views
  • 34 comments
  • 20 likes
  • bug
  • Not An Issue
  • 17064 Views
  • 34 comments
  • 20 votes

App freezes and crashes when moving items in the song queue

PlanPremiumCountryUSA DeviceiPhone XS, iPad Air 2Operating SystemiOS 12.1.3 My Question or Issuewhen trying to move items around in my queue, if I drag them past the top of the screen, the behavior gets very wonky. Occasionally, the app will crash al...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone XS, iPad Air 2 Operating System iOS 12.1.3   My Question or Issue when trying to move items around in my queue, if I drag them past the t...
  • JackieChan126
  • Visitor
  • 3218 Views
  • 15 comments
  • 8 likes
  • bug
    Crash
    iOS
  • Fixed
  • 3218 Views
  • 15 comments
  • 8 votes

Offline Song Loss

Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved, which it definitely is not. I can't find any sati...

  • Regular
  • Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved...
  • William_13
  • Gig Goer
  • 1278 Views
  • 19 comments
  • 12 likes
  • bug
    issue
    Offline songs
  • Closed
  • 1278 Views
  • 19 comments
  • 12 votes

384Khz 32bit Samplerate doesnt work

So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs forever and I dont get any audio with Spotify. When I...

  • Regular
  • So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs fo...
  • Erika
  • Roadie
  • 1123 Views
  • 2 comments
  • 7 likes
  • bug
    Windows
  • Closed
  • 1123 Views
  • 2 comments
  • 7 votes

annihilation soundtrack track 17. the alien

I just noticed that the version on spotify cuts out around 5 minutes in and the rest of the 12 minute song is silent. Could this be fixed?

  • Casual Listener
  • I just noticed that the version on spotify cuts out around 5 minutes in and the rest of the 12 minute song is silent. Could this be fixed? 
  • Alfredo
  • Roadie
  • 1113 Views
  • 9 comments
  • 5 likes
  • annihilation
    bug
    issue
    Soundtrack
  • Closed
  • 1113 Views
  • 9 comments
  • 5 votes

Clicking & dragging inside the search bar moves entire Spotify window

The subject says it all!Im using a MAC OSX currently and when I attempt to highlight a word in my searchbar and delete it, It instead moves the entire spotify window. 1. IE : search: Escape The Fate2. Click and drag over the words "The Fate"3. Instea...

  • Casual Listener
  • The subject says it all! Im using a MAC OSX currently and when I attempt to highlight a word in my searchbar and delete it, It instead moves the entire spotify window.   1. IE : search: Escap...
  • Leo
  • Spotify
  • 259 Views
  • 2 comments
  • 5 likes
  • Bar
    bug
    Desktop
    drag
    osx
    report
    Search
    Spotify
    Window
  • Closed
  • 259 Views
  • 2 comments
  • 5 votes

[Android Auto] BUG: Folders not working after last update

Dear support,I have noticed that for some time the contents of Playlist folders with Android Auto can no longer be displayed and played. Please fix this bug soon. Thank youSAMSUNG GALAXY S6 / Android 6.0.1

  • Music Fan
  • Dear support, I have noticed that for some time the contents of Playlist folders with Android Auto can no longer be displayed and played. Please fix this bug soon. Thank you SAMSUNG GALAXY S6 / A...
  • Jim
  • Spotify Legend
  • 1181 Views
  • 28 comments
  • 5 likes
  • android auto
    bug
    folder
    Playlist
  • Fixed
  • 1181 Views
  • 28 comments
  • 5 votes

[iOS] Spotify on car stereo

Status: Gathering information. Testing. Description: We're collecting information from everyone who is having issues using Spotify for iOS (7) with their car stereo. If this is affecting you please provide as much information as you can. Additional i...

  • Community Manager
  • Community Manager
  • Status: Gathering information. Testing.   Description: We're collecting information from everyone who is having issues using Spotify for iOS (7) with their car stereo. If this is affecting...
  • kjacobi
  • Newbie
  • 81019 Views
  • 542 comments
  • 8 likes
  • bug
    iOS
    iOS7
  • Not An Issue
  • 81019 Views
  • 542 comments
  • 8 votes

Can't see disliked songs in Discovery Weekly

Using the latest Spotify version on iOS 12. For about two weeks now I haven't at all been able to see which songs I disliked. Normally they are "greyed out" but I can still play the songs when I press on them. Now they aren't greyed out so I can't se...

  • Regular
  • Using the latest Spotify version on iOS 12.    For about two weeks now I haven't at all been able to see which songs I disliked.    Normally they are "greyed out" but I c...
  • _mv
  • Regular
  • 2797 Views
  • 18 comments
  • 2 likes
  • bug
    Discover Weekly
  • Fixed
  • 2797 Views
  • 18 comments
  • 2 votes

Playlist automatically unshuffles when I connect my phone to the car

So, this has been happening since Monday, May 15th. I downloaded the newest update on that day and ever since then, anytime I plug my phone to my car via USB, the order of songs I'm listening to unshuffles and the songs begin playing in the order of ...

  • Regular
  • ...hrough the settings to find a way to turn it off if it is a new feature, but I had no such luck which makes me think this is a bug within the newest update. I have a premium account and I'm running S...
  • Aimee_T
  • Roadie
  • 281 Views
  • 2 comments
  • 3 likes
  • bug
    Bug iOS
    Bug iPhone
    iOS
    shuffling playlist option new releases
  • Closed
  • 281 Views
  • 2 comments
  • 3 votes

SOLVED: Dear Spotify, could you fix the Google Home bug asap please?

No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update.I've always been perfectly satisfied with your service but this is quite a big mistake!Would you recommend me to take a Google Play or Deezer account next mo...

  • Casual Listener
  • No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update. I've always been perfectly satisfied with your service but this is quite a big mistake! Would you recom...
  • Alfredo
  • Roadie
  • 266 Views
  • 4 comments
  • 2 likes
  • Android
    bug
    chromecast
    Google Home
  • Fixed
  • 266 Views
  • 4 comments
  • 2 votes

[Android][Desktop] Radio repeats tracks

Thread: 124300 Status: Reopened - Under Investigation Description: "After a while, this can be after a couple of hours or so but it will always happen, the same song will be repeated over and over again. When I press the Next button I also get the sa...

  • Community Manager
  • Community Manager
  • Thread: 124300 Status: Reopened - Under Investigation Description: "After a while, this can be after a couple of hours or so but it will always happen, the same song will be repeated over and o...
  • 7thResonance
  • Regular
  • 11767 Views
  • 107 comments
  • 6 likes
  • bug
    Radio
    repeat
  • Fixed
  • 11767 Views
  • 107 comments
  • 6 votes