Ongoing Issues

[Desktop] Scroll position bug

Hi, this problem seem to be new (1.0.32.96.g3c8a06e6). If you scroll down in a playlist, start a song, click on the artist then return to the playlist you will end up in the correct position. However, if you start scrolling again you will end up on t...

Sundbe
Casual Listener
...he artist 4. Return to playlist 5. Scroll - and end up on top of the list. Cheers, EDIT: v1.0.39.157.g674ae377 contain the bug fix.
2016-07-06 1:34:36 PM
2017-06-03 9:39:28 PM
PerformingHuman
Newbie
12999 Views
115 comments
220 likes
bug
Desktop
Fixed

12999 Views
115 comments
220 votes

Gear S3 - Tizen 3.0 - No way to permanently stop playback

In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application). If you are done listening to music, and decide to ...

jamieb122
Casual Listener
In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application)....
2017-11-23 4:02:17 PM
2018-05-02 3:25:21 PM
user-removed
Not applicable
12050 Views
109 comments
94 likes
bug
Gear S3
tizen
Not Right Now

12050 Views
109 comments
94 votes

Saved songs do not show as saved on Album or Artist pages

PlanAllCountry AllDeviceAllOperating SystemAll My Question or IssueSongs that have already been added to library appear as unadded in artist pages (and elsewhere). Either Spotify has a terrible data model or they don't care about their users. Or perh...

watertank
Casual Listener
...ither Spotify has a terrible data model or they don't care about their users. Or perhaps it's both? How is it that it's been 4 years and this bug is still in the platform... https://community.spotify...
2018-06-28 11:50:02 PM
2023-01-04 12:24:47 AM
drumbum6
Casual Listener
14811 Views
62 comments
77 likes
bug
data model
Not Right Now

14811 Views
62 comments
77 votes

[Android][Bluetooth] Metadata is not transmitted

Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-party device) Additional information: We're collecting inf...

Goodman
Spotify Legend
Thread: - Description: When using Spotify on an Android device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-par...
2014-01-13 9:33:47 AM
2022-02-04 7:01:05 PM
josehumberto91
Visitor
88322 Views
586 comments
195 likes
Android
bluetooth
bug
metadata
Not Right Now

88322 Views
586 comments
195 votes

Equalizer on spotify android is delayed when a song starts

when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just starting over the current track. this seems to be an ong...

rufus2021
Regular
when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just start...
2017-08-11 2:55:30 PM
2017-12-28 1:26:47 PM
Chris
Spotify
6488 Views
39 comments
57 likes
Android
bug
Equalizer
Not Right Now

6488 Views
39 comments
57 votes

Playlist folder page not loading, so can't play its contents

Plan PremiumCountryUK DeviceMBPro 13" Early 2015Operating SystemMacOS 10.13.6 My Question or Issue When I click some of my playlist folders they do not display anything. Instead they should show a green play button and the playlists and folders insid...

nruth
Casual Listener
Plan Premium Country UK Device MBPro 13" Early 2015 Operating System MacOS 10.13.6 My Question or Issue When I click some of my playlist folders they do not dis...
2018-08-30 5:33:18 PM
2019-10-09 4:43:23 PM
swaggasamurai
Casual Listener
2829 Views
29 comments
19 likes
broken
bug
folder
Playlist
software
Fixed

2829 Views
29 comments
19 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

enslaved2die
Regular
So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
2017-10-04 10:02:30 PM
2022-12-07 9:01:27 PM
Aldarith2
Newbie
11731 Views
25 comments
25 likes
bug
Not An Issue

11731 Views
25 comments
25 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

charno
Casual Listener
Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
2017-11-23 12:16:09 PM
2018-09-11 11:40:46 PM
nug21
Casual Listener
4955 Views
30 comments
22 likes
Android
bug
Closed

4955 Views
30 comments
22 votes

Repeat same song with gapless playback.

I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc) I reproduced this issue by adding the same track multiple times ...

dzanot
Regular
I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc) I r...
2016-08-10 3:49:03 AM
2022-02-18 10:17:32 PM
greenbrielD
Newbie
18958 Views
34 comments
21 likes
bug
Not An Issue

18958 Views
34 comments
21 votes

App freezes and crashes when moving items in the song queue

PlanPremiumCountryUSA DeviceiPhone XS, iPad Air 2Operating SystemiOS 12.1.3 My Question or Issuewhen trying to move items around in my queue, if I drag them past the top of the screen, the behavior gets very wonky. Occasionally, the app will crash al...

evansimk
Casual Listener
Plan Premium Country USA Device iPhone XS, iPad Air 2 Operating System iOS 12.1.3 My Question or Issue when trying to move items around in my queue, if I drag them past the t...
2019-01-28 11:56:42 PM
2022-07-01 8:26:19 PM
dissembledstar
Newbie
3590 Views
16 comments
9 likes
bug
Crash
iOS
Fixed

3590 Views
16 comments
9 votes

Offline Song Loss

Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved, which it definitely is not. I can't find any sati...

AndyUK
Regular
Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved...
2017-09-01 10:06:16 AM
2017-09-08 3:59:02 PM
William_13
Gig Goer
1544 Views
19 comments
12 likes
bug
issue
Offline songs
Closed

1544 Views
19 comments
12 votes

384Khz 32bit Samplerate doesnt work

So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs forever and I dont get any audio with Spotify. When I...

enslaved2die
Regular
So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs fo...
2017-09-24 1:03:09 PM
2017-10-04 2:34:50 PM
Erika
Roadie
1253 Views
2 comments
8 likes
bug
Windows
Closed

1253 Views
2 comments
8 votes

annihilation soundtrack track 17. the alien

I just noticed that the version on spotify cuts out around 5 minutes in and the rest of the 12 minute song is silent. Could this be fixed?

martyfarted
Casual Listener
I just noticed that the version on spotify cuts out around 5 minutes in and the rest of the 12 minute song is silent. Could this be fixed?
2018-02-26 9:03:40 AM
2018-02-26 12:47:35 AM
Alfredo
Roadie
1224 Views
9 comments
5 likes
annihilation
bug
issue
Soundtrack
Closed

1224 Views
9 comments
5 votes

Clicking & dragging inside the search bar moves entire Spotify window

The subject says it all!Im using a MAC OSX currently and when I attempt to highlight a word in my searchbar and delete it, It instead moves the entire spotify window. 1. IE : search: Escape The Fate2. Click and drag over the words "The Fate"3. Instea...

thelegendoferic
Casual Listener
The subject says it all! Im using a MAC OSX currently and when I attempt to highlight a word in my searchbar and delete it, It instead moves the entire spotify window. 1. IE : search: Escap...
2017-08-10 6:26:17 PM
2017-08-18 1:07:12 PM
Leo
Spotify
471 Views
2 comments
5 likes
Bar
bug
Desktop
drag
osx
report
Search
Spotify
Window
Closed

471 Views
2 comments
5 votes

[Android Auto] BUG: Folders not working after last update

Dear support,I have noticed that for some time the contents of Playlist folders with Android Auto can no longer be displayed and played. Please fix this bug soon. Thank youSAMSUNG GALAXY S6 / Android 6.0.1

2afs
Music Fan
Dear support, I have noticed that for some time the contents of Playlist folders with Android Auto can no longer be displayed and played. Please fix this bug soon. Thank you SAMSUNG GALAXY S6 / A...
2017-02-12 10:52:58 AM
2017-03-15 12:43:12 PM
Jim
Spotify Legend
1465 Views
28 comments
5 likes
android auto
bug
folder
Playlist
Fixed

1465 Views
28 comments
5 votes

[iOS] Spotify on car stereo

Status: Gathering information. Testing. Description: We're collecting information from everyone who is having issues using Spotify for iOS (7) with their car stereo. If this is affecting you please provide as much information as you can. Additional i...

Goodman
Spotify Legend
Status: Gathering information. Testing. Description: We're collecting information from everyone who is having issues using Spotify for iOS (7) with their car stereo. If this is affecting...
2013-09-23 9:53:11 AM
2018-01-21 4:18:03 AM
kjacobi
Newbie
85734 Views
542 comments
8 likes
bug
iOS
iOS7
Not An Issue

85734 Views
542 comments
8 votes

Can't see disliked songs in Discovery Weekly

Using the latest Spotify version on iOS 12. For about two weeks now I haven't at all been able to see which songs I disliked. Normally they are "greyed out" but I can still play the songs when I press on them. Now they aren't greyed out so I can't se...

_mv
Regular
Using the latest Spotify version on iOS 12. For about two weeks now I haven't at all been able to see which songs I disliked. Normally they are "greyed out" but I c...
2018-10-02 7:51:50 AM
2018-11-12 6:40:30 PM
_mv
Regular
3421 Views
18 comments
2 likes
bug
Discover Weekly
Fixed

3421 Views
18 comments
2 votes

Playlist automatically unshuffles when I connect my phone to the car

So, this has been happening since Monday, May 15th. I downloaded the newest update on that day and ever since then, anytime I plug my phone to my car via USB, the order of songs I'm listening to unshuffles and the songs begin playing in the order of ...

SixOClockBoos
Regular
...hrough the settings to find a way to turn it off if it is a new feature, but I had no such luck which makes me think this is a bug within the newest update. I have a premium account and I'm running S...
2017-05-19 6:44:06 AM
2017-05-28 6:36:44 PM
Aimee_T
Roadie
320 Views
2 comments
3 likes
bug
Bug iOS
Bug iPhone
iOS
shuffling playlist option new releases
Closed

320 Views
2 comments
3 votes

[Android][Desktop] Radio repeats tracks

Thread: 124300 Status: Reopened - Under Investigation Description: "After a while, this can be after a couple of hours or so but it will always happen, the same song will be repeated over and over again. When I press the Next button I also get the sa...

Goodman
Spotify Legend
Thread: 124300 Status: Reopened - Under Investigation Description: "After a while, this can be after a couple of hours or so but it will always happen, the same song will be repeated over and o...
2013-01-09 11:23:20 AM
2021-11-22 5:34:24 PM
7thResonance
Regular
16211 Views
107 comments
6 likes
bug
Radio
repeat
Fixed

16211 Views
107 comments
6 votes

SOLVED: Dear Spotify, could you fix the Google Home bug asap please?

No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update.I've always been perfectly satisfied with your service but this is quite a big mistake!Would you recommend me to take a Google Play or Deezer account next mo...

wedericus
Casual Listener
No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update. I've always been perfectly satisfied with your service but this is quite a big mistake! Would you recom...
2018-03-08 7:42:52 AM
2018-03-18 6:01:46 PM
Alfredo
Roadie
318 Views
4 comments
2 likes
Android
bug
chromecast
Google Home
Fixed

318 Views
4 comments
2 votes

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