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Ongoing Issues

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Forum Posts

Gear S3 - Tizen 3.0 - No way to permanently stop playback

In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application). If you are done listening to music, and decide to ...

  • Casual Listener
  • In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application)....
  • user-removed
  • Not applicable
  • 13196 Views
  • 109 comments
  • 94 likes
  • bug
    Gear S3
    tizen
  • Not Right Now
  • 13196 Views
  • 109 comments
  • 94 votes

Saved songs do not show as saved on Album or Artist pages

PlanAllCountry AllDeviceAllOperating SystemAll My Question or IssueSongs that have already been added to library appear as unadded in artist pages (and elsewhere). Either Spotify has a terrible data model or they don't care about their users. Or perh...

  • Casual Listener
  • ...ither Spotify has a terrible data model or they don't care about their users. Or perhaps it's both? How is it that it's been 4 years and this bug is still in the platform... https://community.spotify...
  • drumbum6
  • Casual Listener
  • 16502 Views
  • 62 comments
  • 79 likes
  • bug
    data model
  • Not Right Now
  • 16502 Views
  • 62 comments
  • 79 votes

Equalizer on spotify android is delayed when a song starts

when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just starting over the current track. this seems to be an ong...

  • Regular
  • when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. also happens when skipping to a next or previous track as well as just start...
  • Chris
  • Spotify
  • 7020 Views
  • 39 comments
  • 57 likes
  • Android
    bug
    Equalizer
  • Not Right Now
  • 7020 Views
  • 39 comments
  • 57 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • cubeover
  • Casual Listener
  • 14105 Views
  • 29 comments
  • 30 likes
  • bug
  • Not An Issue
  • 14105 Views
  • 29 comments
  • 30 votes

Playlist folder page not loading, so can't play its contents

Plan PremiumCountryUK DeviceMBPro 13" Early 2015Operating SystemMacOS 10.13.6 My Question or Issue When I click some of my playlist folders they do not display anything. Instead they should show a green play button and the playlists and folders insid...

  • Casual Listener
  • Plan  Premium Country UK   Device MBPro 13" Early 2015 Operating System MacOS 10.13.6   My Question or Issue   When I click some of my playlist folders they do not dis...
  • swaggasamurai
  • Casual Listener
  • 3221 Views
  • 29 comments
  • 19 likes
  • broken
    bug
    folder
    software
  • Fixed
  • 3221 Views
  • 29 comments
  • 19 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

  • Casual Listener
  • Hi,   I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
  • nug21
  • Regular
  • 5489 Views
  • 30 comments
  • 22 likes
  • Android
    bug
  • Case Closed
  • 5489 Views
  • 30 comments
  • 22 votes

App freezes and crashes when moving items in the song queue

PlanPremiumCountryUSA DeviceiPhone XS, iPad Air 2Operating SystemiOS 12.1.3 My Question or Issuewhen trying to move items around in my queue, if I drag them past the top of the screen, the behavior gets very wonky. Occasionally, the app will crash al...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone XS, iPad Air 2 Operating System iOS 12.1.3   My Question or Issue when trying to move items around in my queue, if I drag them past the t...
  • dissembledstar
  • Newbie
  • 3906 Views
  • 16 comments
  • 9 likes
  • bug
    Crash
    iOS
  • Fixed
  • 3906 Views
  • 16 comments
  • 9 votes

Offline Song Loss

Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved, which it definitely is not. I can't find any sati...

  • Regular
  • Spotify, are you aware of a number of people suffering from offline song loss? This thread is buried in the Android area, even though it's got iPhone user complaining as well, and is marked as solved...
  • William_13
  • Gig Goer
  • 1787 Views
  • 19 comments
  • 12 likes
  • bug
    Offline songs
  • Case Closed
  • 1787 Views
  • 19 comments
  • 12 votes

384Khz 32bit Samplerate doesnt work

So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs forever and I dont get any audio with Spotify. When I...

  • Regular
  • So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs fo...
  • Erika
  • Roadie
  • 1410 Views
  • 2 comments
  • 8 likes
  • bug
    Windows
  • Case Closed
  • 1410 Views
  • 2 comments
  • 8 votes

annihilation soundtrack track 17. the alien

I just noticed that the version on spotify cuts out around 5 minutes in and the rest of the 12 minute song is silent. Could this be fixed?

  • Casual Listener
  • I just noticed that the version on spotify cuts out around 5 minutes in and the rest of the 12 minute song is silent. Could this be fixed? 
  • Alfredo
  • Roadie
  • 1385 Views
  • 9 comments
  • 5 likes
  • annihilation
    bug
  • Case Closed
  • 1385 Views
  • 9 comments
  • 5 votes

Clicking & dragging inside the search bar moves entire Spotify window

The subject says it all!Im using a MAC OSX currently and when I attempt to highlight a word in my searchbar and delete it, It instead moves the entire spotify window. 1. IE : search: Escape The Fate2. Click and drag over the words "The Fate"3. Instea...

  • Casual Listener
  • The subject says it all! Im using a MAC OSX currently and when I attempt to highlight a word in my searchbar and delete it, It instead moves the entire spotify window.   1. IE : search: Escap...
  • Leo
  • Spotify
  • 554 Views
  • 2 comments
  • 5 likes
  • Bar
    bug
    Desktop
    drag
    osx
    report
    Search
    Spotify
    Window
  • Case Closed
  • 554 Views
  • 2 comments
  • 5 votes

Playlist automatically unshuffles when I connect my phone to the car

So, this has been happening since Monday, May 15th. I downloaded the newest update on that day and ever since then, anytime I plug my phone to my car via USB, the order of songs I'm listening to unshuffles and the songs begin playing in the order of ...

  • Regular
  • ...hrough the settings to find a way to turn it off if it is a new feature, but I had no such luck which makes me think this is a bug within the newest update. I have a premium account and I'm running S...
  • Aimee_T
  • Roadie
  • 363 Views
  • 2 comments
  • 3 likes
  • bug
    Bug iOS
    Bug iPhone
    iOS
    shuffling playlist option new releases
  • Case Closed
  • 363 Views
  • 2 comments
  • 3 votes

Can't see disliked songs in Discovery Weekly

Using the latest Spotify version on iOS 12. For about two weeks now I haven't at all been able to see which songs I disliked. Normally they are "greyed out" but I can still play the songs when I press on them. Now they aren't greyed out so I can't se...

  • Regular
  • Using the latest Spotify version on iOS 12.    For about two weeks now I haven't at all been able to see which songs I disliked.    Normally they are "greyed out" but I c...
  • _mv
  • Regular
  • 3791 Views
  • 18 comments
  • 2 likes
  • bug
    Discover Weekly
  • Fixed
  • 3791 Views
  • 18 comments
  • 2 votes

SOLVED: Dear Spotify, could you fix the Google Home bug asap please?

No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update.I've always been perfectly satisfied with your service but this is quite a big mistake!Would you recommend me to take a Google Play or Deezer account next mo...

  • Casual Listener
  • No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update. I've always been perfectly satisfied with your service but this is quite a big mistake! Would you recom...
  • Alfredo
  • Roadie
  • 374 Views
  • 4 comments
  • 2 likes
  • Android
    bug
    Google Home
  • Fixed
  • 374 Views
  • 4 comments
  • 2 votes

Spotify does not work (an error occurred)

Hi, I have been getting this fron Spotify over the last hour from different devices (iOS). At least 1 friend is experiencing the same (different accounts).

IMG_2788.PNG
  • Casual Listener
  • Hi, I have been getting this fron Spotify over the last hour from different devices (iOS). At least 1 friend is experiencing the same (different accounts). 
  • Hubo
  • Community Legend
  • 776 Views
  • 7 comments
  • 2 likes
  • bug
    error occurred
  • Fixed
  • 776 Views
  • 7 comments
  • 2 votes

FIND FRIENDS WHEN I FOLLOW THEM ALREADY

I try everything believe me, uninstall, safe mode, reinstall, disconnect from Facebook, unfollow and follow again etc... Help pls

  • Casual Listener
  • I try everything believe me, uninstall, safe mode, reinstall, disconnect from Facebook, unfollow and follow again etc... Help pls
  • SergioDavid
  • Roadie
  • 219 Views
  • 4 comments
  • 1 likes
  • bug
  • Fixed
  • 219 Views
  • 4 comments
  • 1 votes

Podcasts subscription not appearing

I am subscribed to the podcast 99% Invisible, but it is not showing up in my podcast subscriptions. I have followed and unfollowed it a few times and it still doesn't appear. This happens on both PC and multiple Android phones. This has been going on...

  • Casual Listener
  • I am subscribed to the podcast 99% Invisible, but it is not showing up in my podcast subscriptions. I have followed and unfollowed it a few times and it still doesn't appear. This happens on both PC ...
  • Melody
  • Community Manager
  • 1335 Views
  • 11 comments
  • 1 likes
  • Android
    bug
    PC
    Podcasts
  • Fixed
  • 1335 Views
  • 11 comments
  • 1 votes

Duplicate albums that are somehow linked

I've found several threads about duplicate albums or wrong metadata, but I experienced something different today. Listening to Fort Minor ( spotify:artist:7dWYWUbO68rXJOcyA7SpJk ) there's only one complete album listed, "The Rising Tied". Clicking on...

  • Music Fan
  • ...nce from the first album (spotify:album:4d0NTQCcp9QzMq4EiUGNMC) the bug is gone, but if I restart spotify, go to the artist page and do what I mentioned above, I always land at spotify:album:5...
  • mxmu
  • Casual Listener
  • 806 Views
  • 3 comments
  • 1 likes
  • bug
    duplicate album
    Windows
  • Not An Issue
  • 806 Views
  • 3 comments
  • 1 votes

Fix Last.fm (last fm) saved login on desktop client

I require a quick response to this otherwise I will seriously consider no longer using your service because I can see so many previous posts that you have chosen to ignore for multiple years and therefore it seems you just don't care about this probl...

  • Casual Listener
  • ...ontinues to scrobble having only ever connected that to last.fm when I first downloaded it - how is it that the fairly buggy mobile app is better than the stable desktop client at this? Fix the c...
  • Julian
  • Moderator
  • 189 Views
  • 4 comments
  • 1 likes
  • bug
    last.fm
    scrobbling
    Windows
  • Case Closed
  • 189 Views
  • 4 comments
  • 1 votes

Icons not aligned

Hello! I just read a message in the community from a Windows desktop user that discovered like and dislike buttons aren't aligned. You can follow the whole conversation here. Also, one of the icons is 15px and the other one is 16px. I wanted to repor...

  • Spotify Star
  • Spotify Star
  • Hello! I just read a message in the community from a Windows desktop user that discovered like and dislike buttons aren't aligned. You can follow the whole conversation here. Also, one of the icons i...
  • Jose_M
  • Spotify Star
  • 634 Views
  • 2 comments
  • 0 likes
  • bug
    Icons
  • Case Closed
  • 634 Views
  • 2 comments
  • 0 votes