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Forum Posts

CarPlay bugged

Plan: PremiumCountry: USADevice: iPhone 7+Operating System: iOS 12 Spotify no longer displays anything in my CarPlay. It's just a blank, black screen without audio controls or anything. The CarPlay navigation in the left sidebar is still available an...

  • Casual Listener
  • Plan: Premium Country: USA Device: iPhone 7+ Operating System: iOS 12   Spotify no longer displays anything in my CarPlay. It's just a blank, black screen without audio controls or a...
  • kjstech
  • Casual Listener
  • 50937 Views
  • 62 comments
  • 128 likes
  • Carplay
    iOS 12
  • Fixed
  • 50937 Views
  • 62 comments
  • 128 votes

[Apple Carplay] playlists within level 2. folders appear empty

On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder.

  • Casual Listener
  • On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder. 
  • Paul65
  • Newbie
  • 3103 Views
  • 16 comments
  • 22 likes
  • Carplay
    playlist folders
  • Not Right Now
  • 3103 Views
  • 16 comments
  • 22 votes

CarPlay iOS now playing

Hi ’Now Playing’ no longer works when using CarPlay. The button is there but it just puts me back to the menu before. Only seems to have happened recently. Something wrong with the update? thanks

  • Casual Listener
  • Hi   ’Now Playing’ no longer works when using CarPlay. The button is there but it just puts me back to the menu before. Only seems to have happened recently. Something wrong with the u...
  • Aimee_T
  • Roadie
  • 282 Views
  • 2 comments
  • 0 likes
  • Carplay
    iOS
  • Closed
  • 282 Views
  • 2 comments
  • 0 votes

[CarPlay] I cannot open CarPlay when rear camera appear in AUDI A5 2017

Vehicle: 2017 Audi A5.Phone: iPhone 6 (I didn't notice this issue on iPhone 7).OS: 11.0.3 (I had the same issue in previous versions, for 6 months). Issue:When the music is playing and the car temporarly exits from Spotify to show rear camera view or...

  • Regular
  • ...nd the car temporarly exits from Spotify to show rear camera view or MMI alerts, when an obstacle in the road occurs, often it cannot come back to CarPlay. The main menu occurs (Carplay item i...
  • William_13
  • Gig Goer
  • 310 Views
  • 4 comments
  • 0 likes
  • audi
    Carplay
    iOS
    iphone
  • Closed
  • 310 Views
  • 4 comments
  • 0 votes

No volume on screen nor play/pause button working in control centre.

When I am playing a song on my iPhone (iOS 11.0.3) it doesn’t give me and option to pause/play the music in the control centre. When I also change the volume of the music when the screen is locked nothing happens. The volume does not go up or down. I...

  • Casual Listener
  • When I am playing a song on my iPhone (iOS 11.0.3) it doesn’t give me and option to pause/play the music in the control centre. When I also change the volume of the music when the screen is locked no...
  • RodrigoPalma
  • Roadie
  • 357 Views
  • 2 comments
  • 0 likes
  • Carplay
    iOS
    iphone
    lock screen
    Mobile
    pause
    Play
    volume
  • Closed
  • 357 Views
  • 2 comments
  • 0 votes

Carplay Spotify since iOS 11 Update

Dear Spotify Supportsince update to iOS 11 Spotify via Carplay does not work as before. Main issue is that playlists within sub-files (playlist within a file within a file - in German: Playlists in Unterordnern) are empty. On my iPhone, on my iPad an...

  • Music Fan
  • Dear Spotify Support since update to iOS 11 Spotify via Carplay does not work as before. Main issue is that playlists within sub-files (playlist within a file within a file - in German: Playlists i...
  • ZullyB
  • Roadie
  • 624 Views
  • 5 comments
  • 0 likes
  • Carplay
  • Closed
  • 624 Views
  • 5 comments
  • 0 votes