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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Managing Family Accounts Error

I am unable to manage family accounts. I receive this error when I click on the Go button, 'Oops! Something went wrong, please try again'. Is this a bug? Anyone else having this issue?

  • Casual Listener
  • I am unable to manage family accounts. I receive this error when I click on the Go button, 'Oops! Something went wrong, please try again'. Is this a bug? Anyone else having this issue?
  • Alfredo
  • Roadie
  • 3822 Views
  • 34 comments
  • 9 likes
  • Error
  • Fixed
  • 3822 Views
  • 34 comments
  • 9 votes

Error message: This song is not available. If you have the file on your computer you can import it

Hi, I'm getting the error message above for all songs when using the app on my desktop, my account works just fine on my iPhone. Anyone else come across this? I have already unistalled and re-installed the app and its still happening

  • Casual Listener
  • Hi,    I'm getting the error message above for all songs when using the app on my desktop, my account works just fine on my iPhone.  Anyone else come across this?  I have a...
  • Aimee_T
  • Roadie
  • 323 Views
  • 3 comments
  • 1 likes
  • Error
    Not Available
  • Closed
  • 323 Views
  • 3 comments
  • 1 votes

Broken New Releases

For the past few months I am seeing in the "New Releases" at the top this two albums: Peace Trail By Neil YoungSpotify Sessions By Parson James. The error is seen on all my devices. Is this some weird marketing shtik?

  • Casual Listener
  • For the past few months I am seeing in the "New Releases" at the top this two albums:   Peace Trail By Neil Young Spotify Sessions By Parson James.   The error is seen on all my d...
  • Aimee_T
  • Roadie
  • 154 Views
  • 6 comments
  • 1 likes
  • Error
    Newreleases
  • Closed
  • 154 Views
  • 6 comments
  • 1 votes

The White Stripes's album is still not on Spotify

So where is the album now? I am still waiting for it.

  • Roadie
  • So where is the album now? I am still waiting for it.
  • William_13
  • Gig Goer
  • 378 Views
  • 2 comments
  • 0 likes
  • Error
    Music
  • Closed
  • 378 Views
  • 2 comments
  • 0 votes

connection error (Code error: 4)

Hey, i have a problem with spotify connetion. The internet works well but spotify cant connect and i can't listen any song. I have to wait some time or reinstall spotify every time if i want to fix that problem. After installation spotify works well,...

  • Casual Listener
  • Hey, i have a problem with spotify connetion. The internet works well but spotify cant connect and i can't listen any song.  I have to wait some time or reinstall spotify every time if i w...
  • Alfredo
  • Roadie
  • 223 Views
  • 3 comments
  • 0 likes
  • Error
  • Fixed
  • 223 Views
  • 3 comments
  • 0 votes

Family invite: Email must be in lower case

When inviting a family member the provided email must be in lower case or else it just gives an error stating that the email is not in the correct format.But the expected format (lower case in this case) is not provided

  • Casual Listener
  • When inviting a family member the provided email must be in lower case or else it just gives an error stating that the email is not in the correct format. But the expected format (lower case in t...
  • Alfredo
  • Roadie
  • 536 Views
  • 4 comments
  • 0 likes
  • bug
    Error
  • Not An Issue
  • 536 Views
  • 4 comments
  • 0 votes

Error

Hi, I'm using Spotify Premium and I constantly get the message " An error occured Try Again". I deleted and reinstalled the app, i deleted some apps and photos even though I had 12GB free space but the problem keeps going on. I dont know what to do p...

  • Casual Listener
  • Hi, I'm using Spotify Premium and I constantly get the message " An error occured Try Again". I deleted and reinstalled the app, i deleted some apps and photos even though I had 12GB free space but t...
  • MonicaM_Bogota
  • Roadie
  • 254 Views
  • 2 comments
  • 0 likes
  • Error
    iOS
  • Closed
  • 254 Views
  • 2 comments
  • 0 votes

Reoccurring New/Same Error Issue every Comp Restart

Everytime I restart or turn my comp on, the error messages come back. I've follow other posts per the error message that occurs, and there are helpful steps on there. I get it fixed but it's a but time consuming to be doing it all the time. Also, onc...

  • Casual Listener
  • Everytime I restart or turn my comp on, the error messages come back. I've follow other posts per the error message that occurs, and there are helpful steps on there. I get it fixed but it's a but t...
  • Leo
  • Spotify
  • 81 Views
  • 2 comments
  • 0 likes
  • Error
    Long-term solution
    restart
    Work Computer
  • Closed
  • 81 Views
  • 2 comments
  • 0 votes

Continous error on account

I've been having an issue the past three months. If I start a playlist/album/song, the selection will repeatedly start over as if it were "skipping." If I start an album or playlists on track 4, it will go back to track 1 and start skipping. I can't ...

  • Casual Listener
  • I've been having an issue the past three months.  If I start a playlist/album/song, the selection will repeatedly start over as if it were "skipping." If I start an album or playlists on track 4...
  • JuanSebastian
  • Roadie
  • 107 Views
  • 2 comments
  • 0 likes
  • Android
    Error
    Mac
  • Closed
  • 107 Views
  • 2 comments
  • 0 votes

[BUG] Window rescaling error on Windows

Once the application is opened on a screen with full-screen mode and moved to another screen the window scaling fails to resize the window to the "new" window size. Screens:Built-in laptop screen, 1366 x 768External screen, 1920 x 1080 How to reprodu...

  • Visitor
  • Once the application is opened on a screen with full-screen mode and moved to another screen the window scaling fails to resize the window to the "new" window size.   Screens: Built-in laptop...
  • RodrigoPalma
  • Roadie
  • 158 Views
  • 2 comments
  • 0 likes
  • bug
    Error
    screen
    Windows
  • Closed
  • 158 Views
  • 2 comments
  • 0 votes

My Spotify clients are freaking out (Both on PC and Android)

Hello!So today I started Spotify on my PC (just like usual), and went on the Global Top 50 chart, cause I usually listen to music from there, and found out, that the 5th track is just a blank song, which I can't play (It's supposed to be David Guetta...

  • Casual Listener
  • ...ingle word, and every song was unplayable. Than I checked my phone if the same thing is happening, and the answer was yes. I recorded it (video below). Now I think this is not an error on my side, but S...
  • ZullyB
  • Roadie
  • 577 Views
  • 4 comments
  • 0 likes
  • Desktop
    Error
  • Fixed
  • 577 Views
  • 4 comments
  • 0 votes

Charts showing error or not viewable

Hi, the charts of "50 top global" or "50 top spain" or any top lists doesn't work, it shows an error saying those lists can't be seen or don't exist, I have reinstalled spotify and still doesn't work.... I have already seen a post thats exactly like ...

  • Casual Listener
  • Hi, the charts of "50 top global" or "50 top spain" or any top lists doesn't work, it shows an error saying those lists can't be seen or don't exist, I have reinstalled spotify and still doesn't w...
  • JuanCamilo
  • Roadie
  • 647 Views
  • 2 comments
  • 0 likes
  • Desktop
    Error
    iOS
    Mac
  • Closed
  • 647 Views
  • 2 comments
  • 0 votes

Discover weekly failure to update

Discovery weekly playlist failed to update for 3rd week in a row. Checked on all platforms, same problem. Uninstalled and reinstalled, no change in status.

  • Casual Listener
  • Discovery weekly playlist failed to update for 3rd week in a row. Checked on all platforms, same problem. Uninstalled and reinstalled, no change in status. 
  • Aimee_T
  • Roadie
  • 62 Views
  • 2 comments
  • 0 likes
  • Error
  • Closed
  • 62 Views
  • 2 comments
  • 0 votes

Device is full???

So I have a galaxy S7 and I downloaded the spotify app and pay for it every month because I need music on my phone for an up coming deployment. I started dowloading music on the app and have got quite a few songs downloaded (right around 3500) now bu...

  • Casual Listener
  • ...uite a few songs downloaded (right around 3500) now but I recently got a a message that pops up every time I try to download something new that says "DOWNLOAD ERROR, downloading has stopped because t...
  • Uribe
  • Newbie
  • 101 Views
  • 2 comments
  • 0 likes
  • device
    Error
    Full
    full app
    full phone
    space
    storage
  • Closed
  • 101 Views
  • 2 comments
  • 0 votes

"Playback from Spotify was stopped because playback from another

Hi There, I have one Sonos speaker & 1 device & 1 Spotify account. Pleasecan you tellme how this error can be affecting me? Thanks, Chris

  • Casual Listener
  • Hi There,   I have one Sonos speaker & 1 device & 1 Spotify account. Pleasecan you tellme how this error can be affecting me?   Thanks,   Chris
  • Julian
  • Moderator
  • 190 Views
  • 2 comments
  • 0 likes
  • Error
  • Closed
  • 190 Views
  • 2 comments
  • 0 votes

"Theoy of a Deadman" Mistake in Artist Name

Not sure where to post this, but the newest song released by Theory of a Deadman, "Shape of My Heart" is listed under "Theoy of a Deadman" by mistake (missing the r in theory). It has created a new artist profile for an assumably nonexistant band. So...

  • Casual Listener
  • Not sure where to post this, but the newest song released by Theory of a Deadman, "Shape of My Heart" is listed under "Theoy of a Deadman" by mistake (missing the r in theory). It has created a new a...
  • Hubo
  • Community Legend
  • 590 Views
  • 7 comments
  • 0 likes
  • bug
    Error
    Mistake
  • Closed
  • 590 Views
  • 7 comments
  • 0 votes

Device Password

Hey community. I really wanna set a device password, so I don't have to use Facebook to login, but I keep getting an error message when I click on the link that I receive in the email. It says "Oh no! Something has gone wrong! But don't be sad. You c...

  • Casual Listener
  • Hey community. I really wanna set a device password, so I don't have to use Facebook to login, but I keep getting an error message when I click on the link that I receive in the email. It says "Oh n...
  • Hubo
  • Community Legend
  • 377 Views
  • 4 comments
  • 0 likes
  • Device password
    Error
    Help
  • Closed
  • 377 Views
  • 4 comments
  • 0 votes

[ERROR] Error name in the title of many songs

Hello!I found a problem in the title of these songs in the same Soundtrack:spotify:track:6MLptqfOLeV8uwAqwXaZ1vspotify:track:0g7S3JquNLgjMyIv7vdcaEspotify:track:50bJvQSgfHFeZImFfp4QK4spotify:track:5uODHxCoTuirCnk0oEYyYvspotify:track:445Tdyge4wC6Qr7wo...

f5f6b7bbc7 79e8f9fce6 551272da29
  • Casual Listener
  • Hello! I found a problem in the title of these songs in the same Soundtrack: spotify:track:6MLptqfOLeV8uwAqwXaZ1v spotify:track:0g7S3JquNLgjMyIv7vdcaE spotify:track:50bJvQSgfHFeZImFfp4QK4 sp...
  • AndyJoel
  • Spotify Legend
  • 1733 Views
  • 13 comments
  • 0 likes
  • Desktop
    Error
    Windows
  • Closed
  • 1733 Views
  • 13 comments
  • 0 votes

My saved songs got deleted for no reason and there is songs that are locked for no reason

My saved songs got deleted for no reason and there is songs that are locked for no reason. i was just deleting song on my playlist not on my saved songs list. what happened?

  • Casual Listener
  • My saved songs got deleted for no reason and there is songs that are locked for no reason.   i was just deleting song on my playlist not on my saved songs list. what happened?
  • Julian
  • Moderator
  • 153 Views
  • 2 comments
  • 0 likes
  • Error
  • Closed
  • 153 Views
  • 2 comments
  • 0 votes

Premium account error

My Premium account suddenly keeps telling me to upgrade to Premium which i already have. I really appreciate it if someone would help me.

  • Casual Listener
  • My Premium account suddenly keeps telling me to upgrade to Premium which i already have. I really appreciate it if someone would help me.
  • Hubo
  • Community Legend
  • 86 Views
  • 2 comments
  • 0 likes
  • Error
  • Closed
  • 86 Views
  • 2 comments
  • 0 votes