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Ongoing Issues

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Error message: This song is not available. If you have the file on your computer you can import it

Hi, I'm getting the error message above for all songs when using the app on my desktop, my account works just fine on my iPhone. Anyone else come across this? I have already unistalled and re-installed the app and its still happening

  • Casual Listener
  • Hi,    I'm getting the error message above for all songs when using the app on my desktop, my account works just fine on my iPhone.  Anyone else come across this?  I have a...
  • Aimee_T
  • Roadie
  • 361 Views
  • 3 comments
  • 1 likes
  • Error
    Not Available
  • Closed
  • 361 Views
  • 3 comments
  • 1 votes

Broken New Releases

For the past few months I am seeing in the "New Releases" at the top this two albums: Peace Trail By Neil YoungSpotify Sessions By Parson James. The error is seen on all my devices. Is this some weird marketing shtik?

  • Casual Listener
  • For the past few months I am seeing in the "New Releases" at the top this two albums:   Peace Trail By Neil Young Spotify Sessions By Parson James.   The error is seen on all my d...
  • Aimee_T
  • Roadie
  • 446 Views
  • 6 comments
  • 1 likes
  • Error
    Newreleases
  • Closed
  • 446 Views
  • 6 comments
  • 1 votes

The White Stripes's album is still not on Spotify

So where is the album now? I am still waiting for it.

  • Roadie
  • So where is the album now? I am still waiting for it.
  • William_13
  • Gig Goer
  • 397 Views
  • 2 comments
  • 0 likes
  • Error
    Music
  • Closed
  • 397 Views
  • 2 comments
  • 0 votes

connection error (Code error: 4)

Hey, i have a problem with spotify connetion. The internet works well but spotify cant connect and i can't listen any song. I have to wait some time or reinstall spotify every time if i want to fix that problem. After installation spotify works well,...

  • Casual Listener
  • Hey, i have a problem with spotify connetion. The internet works well but spotify cant connect and i can't listen any song.  I have to wait some time or reinstall spotify every time if i w...
  • Alfredo
  • Roadie
  • 249 Views
  • 3 comments
  • 0 likes
  • Error
  • Fixed
  • 249 Views
  • 3 comments
  • 0 votes

Family invite: Email must be in lower case

When inviting a family member the provided email must be in lower case or else it just gives an error stating that the email is not in the correct format.But the expected format (lower case in this case) is not provided

  • Casual Listener
  • When inviting a family member the provided email must be in lower case or else it just gives an error stating that the email is not in the correct format. But the expected format (lower case in t...
  • Alfredo
  • Roadie
  • 868 Views
  • 4 comments
  • 0 likes
  • bug
    Error
  • Not An Issue
  • 868 Views
  • 4 comments
  • 0 votes

Error

Hi, I'm using Spotify Premium and I constantly get the message " An error occured Try Again". I deleted and reinstalled the app, i deleted some apps and photos even though I had 12GB free space but the problem keeps going on. I dont know what to do p...

  • Casual Listener
  • Hi, I'm using Spotify Premium and I constantly get the message " An error occured Try Again". I deleted and reinstalled the app, i deleted some apps and photos even though I had 12GB free space but t...
  • MonicaM_Bogota
  • Roadie
  • 270 Views
  • 2 comments
  • 0 likes
  • Error
    iOS
  • Closed
  • 270 Views
  • 2 comments
  • 0 votes

Reoccurring New/Same Error Issue every Comp Restart

Everytime I restart or turn my comp on, the error messages come back. I've follow other posts per the error message that occurs, and there are helpful steps on there. I get it fixed but it's a but time consuming to be doing it all the time. Also, onc...

  • Casual Listener
  • Everytime I restart or turn my comp on, the error messages come back. I've follow other posts per the error message that occurs, and there are helpful steps on there. I get it fixed but it's a but t...
  • Leo
  • Spotify
  • 94 Views
  • 2 comments
  • 0 likes
  • Error
    Long-term solution
    restart
    Work Computer
  • Closed
  • 94 Views
  • 2 comments
  • 0 votes

Continous error on account

I've been having an issue the past three months. If I start a playlist/album/song, the selection will repeatedly start over as if it were "skipping." If I start an album or playlists on track 4, it will go back to track 1 and start skipping. I can't ...

  • Casual Listener
  • I've been having an issue the past three months.  If I start a playlist/album/song, the selection will repeatedly start over as if it were "skipping." If I start an album or playlists on track 4...
  • JuanSebastian
  • Roadie
  • 129 Views
  • 2 comments
  • 0 likes
  • Android
    Error
    Mac
  • Closed
  • 129 Views
  • 2 comments
  • 0 votes

[BUG] Window rescaling error on Windows

Once the application is opened on a screen with full-screen mode and moved to another screen the window scaling fails to resize the window to the "new" window size. Screens:Built-in laptop screen, 1366 x 768External screen, 1920 x 1080 How to reprodu...

  • Visitor
  • Once the application is opened on a screen with full-screen mode and moved to another screen the window scaling fails to resize the window to the "new" window size.   Screens: Built-in laptop...
  • RodrigoPalma
  • Roadie
  • 178 Views
  • 2 comments
  • 0 likes
  • bug
    Error
    screen
    Windows
  • Closed
  • 178 Views
  • 2 comments
  • 0 votes

Charts showing error or not viewable

Hi, the charts of "50 top global" or "50 top spain" or any top lists doesn't work, it shows an error saying those lists can't be seen or don't exist, I have reinstalled spotify and still doesn't work.... I have already seen a post thats exactly like ...

  • Casual Listener
  • Hi, the charts of "50 top global" or "50 top spain" or any top lists doesn't work, it shows an error saying those lists can't be seen or don't exist, I have reinstalled spotify and still doesn't w...
  • JuanCamilo
  • Roadie
  • 696 Views
  • 2 comments
  • 0 likes
  • Desktop
    Error
    iOS
    Mac
  • Closed
  • 696 Views
  • 2 comments
  • 0 votes

Discover weekly failure to update

Discovery weekly playlist failed to update for 3rd week in a row. Checked on all platforms, same problem. Uninstalled and reinstalled, no change in status.

  • Casual Listener
  • Discovery weekly playlist failed to update for 3rd week in a row. Checked on all platforms, same problem. Uninstalled and reinstalled, no change in status. 
  • Aimee_T
  • Roadie
  • 77 Views
  • 2 comments
  • 0 likes
  • Error
  • Closed
  • 77 Views
  • 2 comments
  • 0 votes

Device is full???

So I have a galaxy S7 and I downloaded the spotify app and pay for it every month because I need music on my phone for an up coming deployment. I started dowloading music on the app and have got quite a few songs downloaded (right around 3500) now bu...

  • Casual Listener
  • ...uite a few songs downloaded (right around 3500) now but I recently got a a message that pops up every time I try to download something new that says "DOWNLOAD ERROR, downloading has stopped because t...
  • Uribe
  • Newbie
  • 122 Views
  • 2 comments
  • 0 likes
  • device
    Error
    Full
    full app
    full phone
    space
    storage
  • Closed
  • 122 Views
  • 2 comments
  • 0 votes

"Playback from Spotify was stopped because playback from another

Hi There, I have one Sonos speaker & 1 device & 1 Spotify account. Pleasecan you tellme how this error can be affecting me? Thanks, Chris

  • Casual Listener
  • Hi There,   I have one Sonos speaker & 1 device & 1 Spotify account. Pleasecan you tellme how this error can be affecting me?   Thanks,   Chris
  • Julian
  • Moderator
  • 205 Views
  • 2 comments
  • 0 likes
  • Error
  • Closed
  • 205 Views
  • 2 comments
  • 0 votes

"Theoy of a Deadman" Mistake in Artist Name

Not sure where to post this, but the newest song released by Theory of a Deadman, "Shape of My Heart" is listed under "Theoy of a Deadman" by mistake (missing the r in theory). It has created a new artist profile for an assumably nonexistant band. So...

  • Casual Listener
  • Not sure where to post this, but the newest song released by Theory of a Deadman, "Shape of My Heart" is listed under "Theoy of a Deadman" by mistake (missing the r in theory). It has created a new a...
  • Hubo
  • Community Legend
  • 670 Views
  • 7 comments
  • 0 likes
  • bug
    Error
    Mistake
  • Closed
  • 670 Views
  • 7 comments
  • 0 votes

Device Password

Hey community. I really wanna set a device password, so I don't have to use Facebook to login, but I keep getting an error message when I click on the link that I receive in the email. It says "Oh no! Something has gone wrong! But don't be sad. You c...

  • Casual Listener
  • Hey community. I really wanna set a device password, so I don't have to use Facebook to login, but I keep getting an error message when I click on the link that I receive in the email. It says "Oh n...
  • Hubo
  • Community Legend
  • 407 Views
  • 4 comments
  • 0 likes
  • Device password
    Error
    Help
  • Closed
  • 407 Views
  • 4 comments
  • 0 votes

[ERROR] Error name in the title of many songs

Hello!I found a problem in the title of these songs in the same Soundtrack:spotify:track:6MLptqfOLeV8uwAqwXaZ1vspotify:track:0g7S3JquNLgjMyIv7vdcaEspotify:track:50bJvQSgfHFeZImFfp4QK4spotify:track:5uODHxCoTuirCnk0oEYyYvspotify:track:445Tdyge4wC6Qr7wo...

f5f6b7bbc7 79e8f9fce6 551272da29
  • Casual Listener
  • Hello! I found a problem in the title of these songs in the same Soundtrack: spotify:track:6MLptqfOLeV8uwAqwXaZ1v spotify:track:0g7S3JquNLgjMyIv7vdcaE spotify:track:50bJvQSgfHFeZImFfp4QK4 sp...
  • AndyJoel
  • Spotify Legend
  • 1850 Views
  • 13 comments
  • 0 likes
  • Desktop
    Error
    Windows
  • Closed
  • 1850 Views
  • 13 comments
  • 0 votes

My saved songs got deleted for no reason and there is songs that are locked for no reason

My saved songs got deleted for no reason and there is songs that are locked for no reason. i was just deleting song on my playlist not on my saved songs list. what happened?

  • Casual Listener
  • My saved songs got deleted for no reason and there is songs that are locked for no reason.   i was just deleting song on my playlist not on my saved songs list. what happened?
  • Julian
  • Moderator
  • 170 Views
  • 2 comments
  • 0 likes
  • Error
  • Closed
  • 170 Views
  • 2 comments
  • 0 votes

Premium account error

My Premium account suddenly keeps telling me to upgrade to Premium which i already have. I really appreciate it if someone would help me.

  • Casual Listener
  • My Premium account suddenly keeps telling me to upgrade to Premium which i already have. I really appreciate it if someone would help me.
  • Hubo
  • Community Legend
  • 150 Views
  • 2 comments
  • 0 likes
  • Error
  • Closed
  • 150 Views
  • 2 comments
  • 0 votes

"You have more than 3 devices connected, we must cancel the downloads you've made"

I only own one account in one device, my mobile phone, and today I was trying the free spotify premium 7 days version when that message came out and I found all my playlists cancelled. I also realised that actually I only had that account on my mobil...

  • Casual Listener
  • I only own one account in one device, my mobile phone, and today I was trying the free spotify premium 7 days version when that message came out and I found all my playlists cancelled. I also realise...
  • Hubo
  • Community Legend
  • 91 Views
  • 2 comments
  • 0 likes
  • Error
    Playlists
  • Closed
  • 91 Views
  • 2 comments
  • 0 votes

"Can't Play Current Song" Error Code

Whenever I try to listen to The Staves (mind that this is the only artist where this occurs), whether it be on the playlist that I have made, or just on the artist page, I get a "Can't play the current song" flag. I am a Premium user and have been fo...

  • Casual Listener
  • Whenever I try to listen to The Staves (mind that this is the only artist where this occurs), whether it be on the playlist that I have made, or just on the artist page, I get a "Can't play the ...
  • EstefanyA_Bog
  • Roadie
  • 161 Views
  • 2 comments
  • 0 likes
  • Can't play songs
    Error
  • Closed
  • 161 Views
  • 2 comments
  • 0 votes