Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Mobile] Music stops playing when phone screen is locked

Plan Premium Country USA Device Samsung Galaxy S8 My Question or Issue My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify from sleeping apps. It only happens when it's on speaker.

  • Music Fan
  • Plan Premium Country USA Device Samsung Galaxy S8     My Question or Issue My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify f...
  • WatchMeThrone
  • Visitor
  • 38755 Views
  • 165 comments
  • 566 likes
  • Music
  • Fixed
  • 38755 Views
  • 165 comments
  • 566 votes

[Xbox] Playback issues

PlanFreeCountryUnited StatesDeviceiPhone 6+, Xbox OneOperating SystemiOS 12.1.2 My Question or Issue I usually listen to Spotify by pairing my phone to my Xbox so i can listen to it while i play games. It was working earlier today but when i tried an...

  • Casual Listener
  • Plan Free Country United States Device iPhone 6+, Xbox One Operating System iOS 12.1.2   My Question or Issue  I usually listen to Spotify by pairing my phone to my Xbox so i can ...
  • Nutella830
  • Newbie
  • 31337 Views
  • 96 comments
  • 497 likes
  • Music
  • Fixed
  • 31337 Views
  • 96 comments
  • 497 votes

Web player stops after playing a song for 9 seconds

Spotify web player had worked fine for me for a long while (years), but a couple days ago started pausing playback at 9-second position very consistently. Switching to the next song (pressing the "Next" button) sometimes solves the issue for the next...

  • Music Fan
  • Spotify web player had worked fine for me for a long while (years), but a couple days ago started pausing playback at 9-second position very consistently. Switching to the next song (pressing the "Ne...
  • Emil
  • Spotify
  • 28948 Views
  • 96 comments
  • 98 likes
  • Music
    WP
  • Fixed
  • 28948 Views
  • 96 comments
  • 98 votes

Inaccurate Wrapped 2018 Top 100 playlist

PlanPremiumCountry BrazilDeviceSamsung J5Operating SystemAndroid My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I've really liked tne 2016 and 2017 versions of it, but what whas my surprise when I saw...

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung J5 Operating System Android   My Question or Issue  I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I'...
  • 123149324
  • Newbie
  • 15195 Views
  • 28 comments
  • 221 likes
  • Music
    Other
  • Closed
  • 15195 Views
  • 28 comments
  • 221 votes

Bluetooth Controller in car doesnt skip tracks anymore

Hey, i have a A2 Lite with Android 9 and since i have the mobile phone,my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fin...

  • Casual Listener
  • Hey,   i have a A2 Lite  with Android 9 and since i have the  mobile phone, my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my...
  • Gex2491
  • Visitor
  • 31405 Views
  • 139 comments
  • 186 likes
  • Music
  • Not Right Now
  • 31405 Views
  • 139 comments
  • 186 votes

Spotify says I need to update chrome, but there aren't any updates

PlanFreeCountryUSADeviceChromebookOperating SystemVersion 7.4 My Question or IssueWhen I try to play music on the website or the app, Spotify says I need to install the newest version of Chrome. I checked my Chromebook multiple times and every time i...

Screenshot 2019-09-02 at 4.54.02 PM.png
  • Regular
  • Plan Free Country USA Device Chromebook Operating System Version 7.4   My Question or Issue When I try to play music on the website or the app, Spotify says I need to install the n...
  • boutboulman
  • Casual Listener
  • 16098 Views
  • 30 comments
  • 129 likes
  • Music
    Other
  • Fixed
  • 16098 Views
  • 30 comments
  • 129 votes

Spotify playing on Galaxy Watch after phone call, unwanted

UK Galaxy Watch I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the solution just to delete the app off the watch/ phone? Given the option to downla...

  • Casual Listener
  •   UK Galaxy Watch    I see this has been an ongoing issue with spotify on various phones and previously on the Gear S2 and Gear S3 watches. So was it ever resolved or was the soluti...
  • Dmartin9
  • Newbie
  • 15493 Views
  • 143 comments
  • 157 likes
  • Music
  • Not Right Now
  • 15493 Views
  • 143 comments
  • 157 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Peteb1
  • Newbie
  • 29220 Views
  • 96 comments
  • 99 likes
  • Music
  • Not Right Now
  • 29220 Views
  • 96 comments
  • 99 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • cktqicp66fib3v2qy7ap
  • Newbie
  • 16366 Views
  • 68 comments
  • 92 likes
  • Android
    Music
  • Fixed
  • 16366 Views
  • 68 comments
  • 92 votes

problems playing music in web player

PlanPremiumCountry NetherlandsDeviceChromebookOperating SystemChromebook My Question or Issue I am not able to play music in the web-player, whenever i play a song or playlist it will just randomly go to 5 other songs in quick succession, eventually ...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Chromebook Operating System Chromebook   My Question or Issue  I am not able to play music in the web-player, whenever i play a s...
  • rekle
  • Roadie
  • 18703 Views
  • 130 comments
  • 68 likes
  • Music
  • Closed
  • 18703 Views
  • 130 comments
  • 68 votes

Garmin Zumo connection issue

PlanFamily DeviceOnePlus 3TGarmin Zumo 595Operating SystemAndroid 8.0.0 My Question or IssueGarmin Zumo 595 connection to Spotify on my OnePlus 3T was working well with Spotify 8.4.77.779.Since last Spotify update, connection always fails.I reinstall...

  • Casual Listener
  • Plan Family   Device OnePlus 3T Garmin Zumo 595 Operating System Android 8.0.0   My Question or Issue Garmin Zumo 595 connection to Spotify on my OnePlus 3T was working well ...
  • turbodj
  • Newbie
  • 14385 Views
  • 88 comments
  • 48 likes
  • Music
    Other
  • Not Right Now
  • 14385 Views
  • 88 comments
  • 48 votes

[Web Player] [Firefox] Web Player won't start the next track

My web player does this weird thing and it's annoying. I start listening to e.g. an album, listen to a song and wait for the next one to start but it doesn't. I go to see what's up and the web player has gone to the next song but the song progress ba...

  • Casual Listener
  • My web player does this weird thing and it's annoying. I start listening to e.g. an album, listen to a song and wait for the next one to start but it doesn't. I go to see what's up and the web player...
  • Melody
  • Community Manager
  • 12338 Views
  • 146 comments
  • 54 likes
  • Music
  • Fixed
  • 12338 Views
  • 146 comments
  • 54 votes

Spotify skill for Alexa seems to be broken

Plan Premium Duo Country USA Device Amazon Echo Dot (3rd Gen) My Question or Issue When I tell Alexa "Play X", it often responds with "Playing X from Spotify", but then nothing happens. This started happening last week after I bought two new Echo Dot...

  • Casual Listener
  • ...  Do Spotify employees read these posts? If I can't get this resolved soon I'm going to have to switch to Apple Music or Amazon Music.
  • Rafenri
  • Visitor
  • 8967 Views
  • 19 comments
  • 5 likes
  • Music
    Other
  • Fixed
  • 8967 Views
  • 19 comments
  • 5 votes

Connection Issues for users with the ISP Windstream

Hello I've been trying to get into my Spotify web player on my work PC. (Work PC - hence the web player and not the desktop app) The entire screen shows as white with all of the menu options mashed to the left just under my profile picture. I have cl...

  • Casual Listener
  • Hello   I've been trying to get into my Spotify web player on my work PC.  (Work PC - hence the web player and not the desktop app)  The entire screen shows as white with all of ...
  • Chris
  • Spotify
  • 7528 Views
  • 152 comments
  • 13 likes
  • Connect
    Music
  • Fixed
  • 7528 Views
  • 152 comments
  • 13 votes

Duplicate songs in Spotify's database (same album duplicates)

This is a problem I have noticed for over a year now and I would like to know more about it and if there are plans to address it. The issue is that there are songs that appear multiple times in the Spotify database. I understand this is by design in ...

  • Casual Listener
  • This is a problem I have noticed for over a year now and I would like to know more about it and if there are plans to address it.   The issue is that there are songs that appear multiple times...
  • Alfredo
  • Roadie
  • 390 Views
  • 1 comments
  • 1 likes
  • database
    Duplicate Songs
    duplicates
    mixes
    Music
  • Not An Issue
  • 390 Views
  • 1 comments
  • 1 votes

Constant skipping and pausing of songs

My spotify is constantly skipping, pausing, unpausing, and fast forwarding my music. Even more common when I have been listening to it for long periods of times. I am on version 8.4.35.213. Also have the latest update through the Apple Store.

  • Casual Listener
  • My spotify is constantly skipping, pausing, unpausing, and fast forwarding my music. Even more common when I have been listening to it for long periods of times.  I am on version 8.4.35.213. A...
  • SergioDavid
  • Roadie
  • 243 Views
  • 2 comments
  • 1 likes
  • apple
    Issues
    malfunction
    Mobile
    Music
    P2P Networking Windows
    pausing
    skipping
    Skipping songs
    streaming
  • Closed
  • 243 Views
  • 2 comments
  • 1 votes

Removed "Latin" genre from "Genres and Moods" Page

I really like the majority of new Spotify update but it would be really great if the Latin collection of playlists could be added back as a genre to the "Genres and Moods" page as I know that for me and a lot of people it was a really fun way to easi...

  • Casual Listener
  • ...e and a lot of people it was a really fun way to easily access various types of Hispanic/Latin music. I notice that categories such as K-Pop and Folk & Americana still exist so I think there is a d...
  • ZullyB
  • Roadie
  • 342 Views
  • 4 comments
  • 1 likes
  • genre
    Genres and Moods
    Hispanic
    Latin
    Music
    world music
  • Closed
  • 342 Views
  • 4 comments
  • 1 votes

Music will not play after ad

So basically, an advertisement plays, all cool, then when it finishes, usually my music should automatically continue playing - however for one specific ad, it seems to never end. When I double click on a song to play from a playlist, it says it will...

  • Casual Listener
  • So basically, an advertisement plays, all cool, then when it finishes, usually my music should automatically continue playing - however for one specific ad, it seems to never end. When I double c...
  • Melody
  • Community Manager
  • 344 Views
  • 9 comments
  • 1 likes
  • ads
    Music
    PC
  • Closed
  • 344 Views
  • 9 comments
  • 1 votes

The White Stripes's album is still not on Spotify

So where is the album now? I am still waiting for it.

  • Roadie
  • So where is the album now? I am still waiting for it.
  • William_13
  • Gig Goer
  • 397 Views
  • 2 comments
  • 0 likes
  • Error
    Music
  • Closed
  • 397 Views
  • 2 comments
  • 0 votes

Can’t listen to the Band „Shihamo“ anymore.

So yesterday I was still able to listen to all the Songs from the Band Shishamo, but now all the songs I previously saved from them are greyed out! Now there are just three songs available from the Band, which is really sad. I really enjoy this Band ...

  • Casual Listener
  • So yesterday I was still able to listen to all the Songs from the Band Shishamo, but now all the songs I previously saved from them are greyed out!  Now there are just three songs available fro...
  • FabianS_Bogota
  • Roadie
  • 209 Views
  • 1 comments
  • 0 likes
  • bug
    iOS
    Music
    Regionale
    Web Player
  • Not An Issue
  • 209 Views
  • 1 comments
  • 0 votes