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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] Music Stops Playing after Several Tracks

Thread: 635330, Description: The android application stops playing after several tracks. To reproduce: Seems to randomly occur on both premium and free playback. It is suspected the issue on free playback may be when the application tries to load a c...

  • Community Legend
  • Thread: 635330,  Description: The android application stops playing after several tracks.   To reproduce: Seems to randomly occur on both premium and free playback. It i...
  • Steph_B
  • Roadie
  • 25577 Views
  • 176 comments
  • 13 likes
  • Android
    Free
    playback
    Premium
    stops playing
  • Closed
  • 25577 Views
  • 176 comments
  • 13 votes

Songs plays at double speed / song speed playback bug

I have had this issue for about 1 year or more now. When resuming Spotify on device (iphone 6, latest iOS releases) the song plays at ~double speed. Changing tracks or playlists or anything else doesn't help. Killing the Spotify app (sometimes restar...

  • Regular
  • ...nything else doesn't help. Killing the Spotify app (sometimes restarting and killing it again is necessary) and restarting it is required to get normal playback speed on songs.   This issue o...
  • Pariah_999
  • Newbie
  • 2428 Views
  • 8 comments
  • 5 likes
  • iphone
    playback
    Speed
  • Closed
  • 2428 Views
  • 8 comments
  • 5 votes

Song Playback Issue (Only One Song)

The Song In Question: "You vs. The World" by The Morning Of on the album "The World As We Know It" The Issue:When playing the song, the first second plays, then Spotify skips to the next track. When I put the repeat option to "Repeat 1" it will play ...

  • Music Fan
  • The Song In Question: "You vs. The World" by The Morning Of on the album "The World As We Know It"   The Issue: When playing the song, the first second plays, then Spotify skips to the next t...
  • Leo
  • Spotify
  • 362 Views
  • 6 comments
  • 1 likes
  • bug
    Issues
    playback
  • Closed
  • 362 Views
  • 6 comments
  • 1 votes

[iOS] Tracks Skipping on WiFi/4G

Thread: 610836Status: New Description: Multiple reports of playback issues and tracks being skipped on iOS. Majority of reports appear to be on WiFi, but a small number also report issues on 4G. To reproduce: Listen to Spotify. Appears songs will pla...

  • Community Legend
  • Thread: 610836 Status: New Description: Multiple reports of playback issues and tracks being skipped on iOS. Majority of reports appear to be on WiFi, but a small number also report i...
  • meahtenoha
  • Spotify
  • 5848 Views
  • 38 comments
  • 1 likes
  • iOS
    playback
    wifi
  • Fixed
  • 5848 Views
  • 38 comments
  • 1 votes

Main account being affected by other accounts on Family plan

My main account on my Family plan tends to be affected by any changes when it comes to playback and changes whats being listened too. Really annoying when I have a specific playlist playing and second account changes the playlist without me even view...

  • Casual Listener
  • My main account on my Family plan tends to be affected by any changes when it comes to playback and changes whats being listened too. Really annoying when I have a specific playlist playing and s...
  • SergioDavid
  • Roadie
  • 394 Views
  • 1 comments
  • 0 likes
  • Account
    Account being paused
    playback
  • Not An Issue
  • 394 Views
  • 1 comments
  • 0 votes

Stop streaming

Music stops when moving, like on the bus or a car but doesn't pause it, Just stop streaming and doesn't start again by it self, you have to open the app, push pause and play again. Conection is ok, don't know why this happens. Am i the only one with ...

  • Casual Listener
  • Music stops when moving, like on the bus or a car but doesn't pause it, Just stop streaming and doesn't start again by it self, you have to open the app, push pause and play again. Conection is ok, d...
  • Melody
  • Community Manager
  • 108 Views
  • 2 comments
  • 0 likes
  • connection
    moving
    playback
    stop
    stream
  • Closed
  • 108 Views
  • 2 comments
  • 0 votes

Spotify Connect sound randomly cuts out

Device:Yamaha CD-N301 with latest firmware 1.04 (Spotify Connect enabled)Operating System Version:iOS 10.3.2Spotify Version: 8.4.3.884 (iOS) - Premium membership.Description: When playing music using Spotify Connect (either using the Spotify app or t...

  • Casual Listener
  • ...mp;nbsp; When playing music using Spotify Connect (either using the Spotify app or the Yamaha NP Controller app), sound randomly cuts out for anywhere between 1/2 second to 3 seconds during playback...
  • Maria_B
  • Moderator
  • 1316 Views
  • 12 comments
  • 0 likes
  • Connect
    gaps
    iOS
    playback
    Yamaha
  • Closed
  • 1316 Views
  • 12 comments
  • 0 votes

Playlist/playback issues

I have over 300 songs on my playlist. Why when I play it does it only play about 20 of them on repeat? Happens with shuffle on and off.

  • Casual Listener
  • I have over 300 songs on my playlist. Why when I play it does it only play about 20 of them on repeat? Happens with shuffle on and off.
  • Jim
  • Spotify Legend
  • 1157 Views
  • 3 comments
  • 0 likes
  • Android
    playback
    PLAYBACK QUEUE STOP
    Playlist
  • Not An Issue
  • 1157 Views
  • 3 comments
  • 0 votes

Spotify has been paused because it is being used elsewhere

...is a message I keep getting on my device whilst listening to Spotify. I know the easy solution is to 'log out everywhere' and change the password but the baffling thing is that i have done that and it's still happening! My questions are; Does spot...

  • Casual Listener
  • ...hat and it's still happening!   My questions are; Does spotify family cause this to happen? or does having my spotify account linked to music services like Sonos cause playback to pause for me o...
  • Mara_F
  • Roadie
  • 81 Views
  • 2 comments
  • 0 likes
  • pausing
    Pausing playback
    playback
    Playback issue
    stopping
  • Closed
  • 81 Views
  • 2 comments
  • 0 votes

Keep skipping without playing any song

Problem: When I play any dog that is not downloaded, it simply doesn't play. When in play a whole album or playlist, it keeps skipping to next song one by one without playing any.What I tried:1. Deleting and reinstalling the App2. Log out and log in3...

  • Casual Listener
  • Problem: When I play any dog that is not downloaded, it simply doesn't play. When in play a whole album or playlist, it keeps skipping to next song one by one without playing any. What I tried: 1. ...
  • JuanSebastian
  • Roadie
  • 128 Views
  • 2 comments
  • 0 likes
  • 7.6.0
    playback
    Premium
    skipping
  • Closed
  • 128 Views
  • 2 comments
  • 0 votes

'can't play the current song'

no matter what playlist or song i select, keep getting same error message. have premium account. playing on Windows 10.

  • Casual Listener
  • no matter what playlist or song i select, keep getting same error message.  have premium account. playing on Windows 10. 
  • JuanSebastian
  • Roadie
  • 88 Views
  • 2 comments
  • 0 likes
  • playback
    Windows
  • Closed
  • 88 Views
  • 2 comments
  • 0 votes

Random Pausing and Resuming of songs on all devices

Starting last weekend, I experienced on my Chromecast Audio random pausing/resuming of playback. I found it weird but since I don't use the chromecast audio that much, that did not bother me. Until this week started, and I started having the same iss...

  • Casual Listener
  • Starting last weekend, I experienced on my Chromecast Audio random pausing/resuming of playback. I found it weird but since I don't use the chromecast audio that much, that did not bother me. Until t...
  • RodrigoPalma
  • Roadie
  • 225 Views
  • 4 comments
  • 0 likes
  • pause
    playback
    random
    resume
  • Fixed
  • 225 Views
  • 4 comments
  • 0 votes

poorly ripped track

The track "5-4 Vocal" off of Pavement's album Crooked Rain, Crooked Rain: LA's Desert Origins needs to be ripped from its source material again, or ripped from different source material. The last 8 seconds sounds as though the CD it was ripped from w...

  • Casual Listener
  • The track "5-4 Vocal" off of Pavement's album Crooked Rain, Crooked Rain: LA's Desert Origins needs to be ripped from its source material again, or ripped from different source material. The last 8 s...
  • EstefanyA_Bog
  • Roadie
  • 131 Views
  • 2 comments
  • 0 likes
  • playback
  • Closed
  • 131 Views
  • 2 comments
  • 0 votes

Incorrect Playlist Playback

Spotify is playing songs that aren't on my playlist. This happened when I switched playlists too. These playlists have at least 3 dozen or more song tracks (so it can't be suggested songs) but Spotifiy keeps playing 60s songs that aren't on, or relat...

  • Casual Listener
  • Spotify is playing songs that aren't on my playlist.  This happened when I switched playlists too.  These playlists have at least 3 dozen or more song tracks (so it can't be suggested songs...
  • Laura
  • Roadie
  • 91 Views
  • 2 comments
  • 0 likes
  • Desktop
    playback
    Trouble with playing
    Troubleshooting
  • Closed
  • 91 Views
  • 2 comments
  • 0 votes

[Android] Songs randomly stop playing

Thread: 380716 Status: Unresolved Description: When listening to music in either on- or offline mode, Spotify will stop playing after 1-2 songs. Additional information: When replying please make sure to read [Android] Troubleshooting Spotify and prov...

  • Spotify Legend
  • Thread: 380716 Status: Unresolved Description: When listening to music in either on- or offline mode, Spotify will stop playing after 1-2 songs.   Additional information: When repl...
  • meahtenoha
  • Spotify
  • 37061 Views
  • 58 comments
  • 0 likes
  • Android
    bug
    playback
  • Fixed
  • 37061 Views
  • 58 comments
  • 0 votes