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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Filtered Liked Songs Not In Queue After Update

I just updated Spotify for Mac to version 1.1.20.510 and noticed that now when I filter my Liked Songs, the queue no longer updates. In the previous version, it does. You used to be able to filter playlists and have the queue update to only play the ...

  • Gig Goer
  • ...ilter playlists and have the queue update to only play the filtered songs but that was removed lots of versions ago. Please bring both of these features back. They're important for users with thousands o...
  • barryjjohn
  • Newbie
  • 11617 Views
  • 99 comments
  • 136 likes
  • Desktop
    Playlists
  • Won't Fix
  • 11617 Views
  • 99 comments
  • 136 votes

[Mobile] Bring back album length in playlists

In the latest iOS update, it is no longer possible to view the length of an album or playlist. This information was previously available either at the end of the tracklist, or by swiping left on the album art at the top of the tracklist. It would be ...

  • Casual Listener
  • In the latest iOS update, it is no longer possible to view the length of an album or playlist. This information was previously available either at the end of the tracklist, or by swiping left on th...
  • Amores_
  • Newbie
  • 4976 Views
  • 21 comments
  • 81 likes
  • iOS
    Playlists
  • Fixed
  • 4976 Views
  • 21 comments
  • 81 votes

[Android][Playlists] Fast scrolling missing

For users like me, with playlists containing 1000+ songs, scrolling manually to get to the latest added song on Android will take a while. The removal of the fast scroll feature severly damaged the user experience. That being said, it's now easier to...

  • Casual Listener
  • For users like me, with playlists containing 1000+ songs, scrolling manually to get to the latest added song on Android will take a while. The removal of the fast scroll feature severly damaged the u...
  • qkachoo
  • Newbie
  • 15247 Views
  • 109 comments
  • 81 likes
  • Android
    Playlists
  • Fixed
  • 15247 Views
  • 109 comments
  • 81 votes

[iOS] Shuffle/Repeat toggles inconsistent/missing

IMO this is more a bug report than the submission of a new idea. But I was sent here by the spotify twitter support account after confirming my problem, so here we are. Shuffle/Repeat location changes between playlists, which is really bad design. If...

  • Casual Listener
  • ...ocation changes between playlists, which is really bad design. If you have Now Playing opened you find Shuffle left to rewind and Repeat right to Forward. But if you open a Mixtape Playlist, the c...
  • Katerina
  • Spotify Legend
  • 1062 Views
  • 6 comments
  • 4 likes
  • iOS
    Playlists
  • Fixed
  • 1062 Views
  • 6 comments
  • 4 votes

How can I copy an entire playlist?

Once upon a time it was possible to copy many songs at once, or an entire playlist, and paste it in another playlist (or drag). Now I can't do that anymore. The thing is, I have created a playlist for every year and I have done that since 2013. Now I...

  • Regular
  • Once upon a time it was possible to copy many songs at once, or an entire playlist, and paste it in another playlist (or drag). Now I can't do that anymore.   The thing is, I have created a pl...
  • Joel-M
  • Composer
  • 112720 Views
  • 4 comments
  • 9 likes
  • Playlists
  • Not An Issue
  • 112720 Views
  • 4 comments
  • 9 votes

Spotify only plays first song of albums/artists under "Oma Musiikki" (Your Music)

I know this issue has been posted about, but I want to raise a little more awareness. Starting yesterday, whenever I click on a song in the middle of any setlist under Oma Musiikki, it will highlight my desired song for a split-second before jumping ...

  • Casual Listener
  • I know this issue has been posted about, but I want to raise a little more awareness. Starting yesterday, whenever I click on a song in the middle of any setlist under Oma Musiikki, it will highlight...
  • Jim
  • Spotify Legend
  • 494 Views
  • 6 comments
  • 3 likes
  • Albums
    Desktop
    Linux
    Playlists
    Windows
  • Fixed
  • 494 Views
  • 6 comments
  • 3 votes

Implement an actual shuffle solution

The "Shuffle" does not Shuffle, it randomizes the songs in the playlist or album. I have a playlist with 5, 10-12 song albums in it. Why is it that I often hear every. Single. Song from one album despite hitting "Shuffle"? Spotify, can you please fix...

  • Regular
  • The "Shuffle" does not Shuffle, it randomizes the songs in the playlist or album. I have a playlist with 5, 10-12 song albums in it. Why is it that I often hear every. Single. Song from one album des...
  • ZullyB
  • Roadie
  • 218 Views
  • 6 comments
  • 2 likes
  • Playlists
    shuffle
    shuffle songs
  • Closed
  • 218 Views
  • 6 comments
  • 2 votes

Can no longer shuffle multiple playlists...

It seems like Spotify's changes are making it more and more difficult for users who have large collections to have the functionallity it had in the beginning. We used to be able to star as many songs as we liked and we could shuffle that playlist. Wh...

  • Casual Listener
  • ...here because you could have multiple starred playlists and then shuffle those lists together. But now you cannot even shuffle playlists within the same folder. What gives? I have 9,996 songs in one l...
  • EthanS1
  • Community Legend
  • 275 Views
  • 3 comments
  • 2 likes
  • 10k limit
    my songs
    Playlists
    playlists in folder
    starred playlist
  • Not An Issue
  • 275 Views
  • 3 comments
  • 2 votes

Playlists take forever to load after start up

Hello there~Besides some other issues user seem to have with playlists I've got a particular (annoying) problem for over a month now:Everytime I start up Spotify and immediately want to add a song to a playlist, I've got to wait a reeaally long time ...

  • Casual Listener
  • Hello there~ Besides some other issues user seem to have with playlists I've got a particular (annoying) problem for over a month now: Everytime I start up Spotify and immediately want to add a s...
  • SergioDavid
  • Roadie
  • 367 Views
  • 2 comments
  • 1 likes
  • Desktop
    loading
    Mac
    Playlists
    startup
  • Closed
  • 367 Views
  • 2 comments
  • 1 votes

Solved

Solved.

  • Visitor
  • Solved.
  • SergioDavid
  • Roadie
  • 115 Views
  • 2 comments
  • 1 likes
  • Compromised
    missing
    Playlists
    Playlists deleted
    retrieve
    suspicious
  • Closed
  • 115 Views
  • 2 comments
  • 1 votes

Banned artists

Hey there,some artists, for example "Peter Fox" seem to be banned for me in New Zealand. I wanted to listen to "The ???" but they are banned too. Ironically I met a girl from Germany and she was able to listen to these two examples. Do you now any tr...

  • Casual Listener
  • Hey there, some artists, for example "Peter Fox" seem to be banned for me in New Zealand.  I wanted to listen to "The ???" but they are banned too.  Ironically I met a girl from Germany ...
  • EstefanyA_Bog
  • Roadie
  • 427 Views
  • 4 comments
  • 1 likes
  • Android
    artists
    Germany
    Mobile
    New Zealand
    Playlists
  • Not An Issue
  • 427 Views
  • 4 comments
  • 1 votes

Can't see my own playlist

Hi, don't know if I'm posting this in the right place. I had some problems with my Spotify today, it kept on saying that it was playing on another device like someone else was using it. I changed my password and it stopped.The problem is that one of ...

  • Casual Listener
  • ...changed my password and it stopped. The problem is that one of my playlists with over 700 songs has now disappeared from my playlists, it is not in removed playlists either. The strange thing is t...
  • EstefanyA_Bog
  • Roadie
  • 612 Views
  • 6 comments
  • 1 likes
  • Playlists
  • Closed
  • 612 Views
  • 6 comments
  • 1 votes

All playlists lost after upgrading to family premium

After upgrading a premium account to family premium all playlists were lost. Playlist count shows zero and also the recently played songs list is empty. This was not supposed to happen! How can this be fixed? All other family members have their playl...

  • Casual Listener
  • After upgrading a premium account to family premium all playlists were lost. Playlist count shows zero and also the recently played songs list is empty. This was not supposed to happen! How can t...
  • Alistair_a
  • Newbie
  • 376 Views
  • 4 comments
  • 1 likes
  • family premium
    issue
    Playlists
  • Not An Issue
  • 376 Views
  • 4 comments
  • 1 votes

Embedded play buttons not working

Embedded play buttons does not work at all right now. Error message is shown as enclosed.Seems to be a global problem? yours,Magnus

  • Casual Listener
  • Embedded play buttons does not work at all right now. Error message is shown as enclosed. Seems to be a global problem?   yours, Magnus
  • SergioDavid
  • Roadie
  • 187 Views
  • 2 comments
  • 0 likes
  • Embed Player
    Play Button
    Playlists
  • Fixed
  • 187 Views
  • 2 comments
  • 0 votes

My Playlists Keep Resetting

When I play another song thats outside of the playlist or start another playlist, my old play list keeps starting from the beginning when i play it again. Is there a way to save the progress on the playlist in a sense of keeping your place like how a...

  • Casual Listener
  • When I play another song thats outside of the playlist or start another playlist, my old play list keeps starting from the beginning when i play it again. Is there a way to save the progress on the p...
  • RodrigoPalma
  • Roadie
  • 69 Views
  • 1 comments
  • 0 likes
  • Playlists
  • Not An Issue
  • 69 Views
  • 1 comments
  • 0 votes

Playlist disappeared

Hi folks,I was listening a good track and I went to add it on a playlist of mine and I just couldn't find it! The playlist disappeared!! It's a playlist I rarely listen to, but a very old one. So, I'm 100% sure I did not delete it. Even so, I went to...

  • Regular
  • Hi folks, I was listening a good track and I went to add it on a playlist of mine and I just couldn't find it! The playlist disappeared!! It's a playlist I rarely listen to, but a very old one. So, ...
  • Maria_B
  • Moderator
  • 96 Views
  • 2 comments
  • 0 likes
  • Playlists
  • Closed
  • 96 Views
  • 2 comments
  • 0 votes

Why url:s open only in web player, not in app anymore?

Since last update, I have faced an issue. Whenever I click on playlist url, it opens on web player, not in app like it always used to do before. There is no settings available where this can be reversed.I hate the web player. I like the app. I don't ...

  • Casual Listener
  • Since last update, I have faced an issue. Whenever I click on playlist url, it opens on web player, not in app like it always used to do before. There is no settings available where this can be rever...
  • SergioDavid
  • Roadie
  • 796 Views
  • 2 comments
  • 0 likes
  • App
    Desktop
    Playlists
    URL
    Web Player
  • Closed
  • 796 Views
  • 2 comments
  • 0 votes

Existing playlists have been emptied

Some time ago i switched from Tidal to Spotify and used soundiiz to transfer all my old playlists. I worked great and i have been using spotify without issues, until now. Suddenly some of my playlists have been divided into two, and some others have ...

  • Regular
  • Some time ago i switched from Tidal to Spotify and used soundiiz to transfer all my old playlists. I worked great and i have been using spotify without issues, until now. Suddenly some of my playlists...
  • Alfredo
  • Roadie
  • 92 Views
  • 2 comments
  • 0 likes
  • All Platforms
    emptied
    empty
    Playlist
    Playlists
  • Closed
  • 92 Views
  • 2 comments
  • 0 votes

Playlists does not appear.

My common playlists can not be seen by another account.Thanks in advance.

  • Casual Listener
  • My common playlists can not be seen by another account. Thanks in advance.
  • SergioDavid
  • Roadie
  • 130 Views
  • 4 comments
  • 0 likes
  • Playlists
  • Closed
  • 130 Views
  • 4 comments
  • 0 votes

Spotify, Stop Automatically Creating Playlists

I've noticed recently that Spotify is creating playlists for my account without any input from me. The most recent one is "The Walking Dead" playlist, which is a blatant advertisement for AMC. I'm a paying subscriber, why am I getting lame advertisem...

  • Casual Listener
  •  I've noticed recently that Spotify is creating playlists for my account without any input from me. The most recent one is "The Walking Dead" playlist, which is a blatant advertisement for AMC....
  • Hubo
  • Community Legend
  • 59 Views
  • 1 comments
  • 0 likes
  • Playlists
  • Closed
  • 59 Views
  • 1 comments
  • 0 votes