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Ongoing Issues

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Forum Posts

Premium users hearing ads in music

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their music listening experience.
  • Novy
  • Moderator
  • 131400 Views
  • 931 comments
  • 1850 likes
  • Premium
  • Fixed
  • 131400 Views
  • 931 comments
  • 1850 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

  • Moderator
  • Moderator
  • Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
  • Yordan
  • Moderator
  • 5907 Views
  • 38 comments
  • 28 likes
  • Accounts
    Premium
  • Fixed
  • 5907 Views
  • 38 comments
  • 28 votes

Vodafone partner subscriptions reverted to free

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

  • Moderator
  • Moderator
  • We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.
  • bp71
  • Newbie
  • 4616 Views
  • 55 comments
  • 1 likes
  • Premium
  • Fixed
  • 4616 Views
  • 55 comments
  • 1 votes

[Downtime 01.10.] Premium Individual page not loading in Brazil

Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...

  • Moderator
  • Moderator
  • Hey folks!  We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some t...
  • Vasil
  • Moderator
  • 363 Views
  • 2 comments
  • 0 likes
  • Premium
  • Fixed
  • 363 Views
  • 2 comments
  • 0 votes