Announcements
We're aware that some podcasts are unplayable right now. Additional info can be found here.

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" s...
  • MChevalier13
  • Newbie
  • 21230 Views
  • 140 comments
  • 204 likes
  • Desktop
    Windows
  • Fixed
  • 21230 Views
  • 140 comments
  • 204 votes

[Desktop] Playback issues on devices with Xonar sound cards

Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10 My Question or Issue I was playing music on my Spotify Desktop app when it suddenly cut out by itself. I tried playing back the same playlist, but it jus...

  • Casual Listener
  • Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10   My Question or Issue I was playing music on my Spotify Desktop app when i...
  • Xenia
  • Moderator
  • 30104 Views
  • 157 comments
  • 333 likes
  • Desktop
    Windows
  • Fixed
  • 30104 Views
  • 157 comments
  • 333 votes

[Desktop] Spotify becomes unresponsive when using Search

When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX IT! Plan Premium Device PC Operating System Windows...

  • Casual Listener
  • ...IX IT!   Plan Premium Device PC Operating System Windows 10  
  • Mihail
  • Spotify Legend
  • 22047 Views
  • 137 comments
  • 267 likes
  • Desktop
    Windows
  • Not Right Now
  • 22047 Views
  • 137 comments
  • 267 votes

[Desktop] Clicking on album art highlights wrong song in sorted playlists

PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or IssueHello, I have noticed a little issue regarding playlists. Until the last version, if you were playing a playl...

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  • Composer
  • Plan Premium Country Spain Device PC (Windows/MacBook Pro mid-2012) Operating System Windows 10 Enterprise, macOS Mojave 10.4.4   My Question or Issue Hello,   I have noticed a...
  • jwmann
  • Newbie
  • 32124 Views
  • 342 comments
  • 324 likes
  • Desktop
    Mac
    Windows
  • Not Right Now
  • 32124 Views
  • 342 comments
  • 324 votes

Desktop Overlay Problem for Windows App

I am using spotify windows app and it got update today. Version is 1.0.93.244.g1e3a05e7 I turned off "show desktop overlay when using media keys". However, it shows the overlay when I turn off and then on the app. When I check the settings it shows t...

  • Regular
  • I am using spotify windows app and it got update today. Version is 1.0.93.244.g1e3a05e7   I turned off "show desktop overlay when using media keys". However, it shows the overlay when I t...
  • Docnfoid
  • Casual Listener
  • 14771 Views
  • 107 comments
  • 352 likes
  • Windows
  • Fixed
  • 14771 Views
  • 107 comments
  • 352 votes

[Accounts] Cannot Receive Verification Email

Hey everyone, We’re getting reports that some of you are not receiving the email for the account verification, prompted in the app.

  • Spotify Legend
  • Hey everyone,   We’re getting reports that some of you are not receiving the email for the account verification, prompted in the app.      
  • Mario
  • Spotify Legend
  • 12028 Views
  • 38 comments
  • 86 likes
  • Android
    Desktop
    Windows
  • Fixed
  • 12028 Views
  • 38 comments
  • 86 votes

[New desktop app] Notifications not showing up on desktop app

Plan Premium Country Brazil Operating System Windows 10 1903 My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settings on my Spotify Windows 10 app (ver 1.1.55.498.gf9a83c60-a). However, when songs c...

  • Casual Listener
  •   Plan Premium Country Brazil Operating System Windows 10 1903   My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in S...
  • gskcut
  • Newbie
  • 12688 Views
  • 35 comments
  • 72 likes
  • Mac
    Windows
  • Closed
  • 12688 Views
  • 35 comments
  • 72 votes

[Fixed][Desktop] image gallery slider doesn't work for artist photos

PlanPremiumCountryGermany & OthersDeviceDesktop ComputerOperating SystemsWindows 10 2004 (Build 19041.572)macOSNoticed in Spotify Version1.1.44.538.g8057de92Still an issue in Version1.1.45.621.gdddebadc1.1.46.916.g416cacf11.1.47.684.g136419d91.1.48.6...

spotify-gallery-bug.png
  • Regular
  • Plan Premium Country Germany & Others Device Desktop Computer Operating Systems Windows 10 2004 (Build 19041.572) macOS Noticed in Spotify Version 1.1.44.538.g8057de92 Still a...
  • Katerina
  • Spotify Legend
  • 3031 Views
  • 22 comments
  • 85 likes
  • Desktop
    Image Gallery
    Mac
    macOS
    PC
    Windows
  • Fixed
  • 3031 Views
  • 22 comments
  • 85 votes

[Desktop] Playback issues on Windows 7

Hey folks, We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7. First off, could you try reinstalling the app, making sure to remove any Spotify app data in C:\Users\YOURUSERNAME\AppData\Roaming\Sp...

  • Spotify Legend
  • Hey folks,   We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7.   First off, could you try reinstalling the app, making sure t...
  • MIXXEL
  • Visitor
  • 21829 Views
  • 87 comments
  • 94 likes
  • Desktop
    Windows
  • Won't Fix
  • 21829 Views
  • 87 comments
  • 94 votes

Spotify prevents shutdown on Windows 10 Anniversary update

Since I updated my Windows 10 to the recent Anniversary update, Spotify has prevented Windows shutdown and I have to click on the force shutdown. Workaround is to close Spotify before shutting down but the issue is annoying.

  • Casual Listener
  • Since I updated my Windows 10 to the recent Anniversary update, Spotify has prevented Windows shutdown and I have to click on the force shutdown. Workaround is to close Spotify before shutting down b...
  • Natalie
  • Spotify
  • 10013 Views
  • 51 comments
  • 261 likes
  • Windows
  • Closed
  • 10013 Views
  • 51 comments
  • 261 votes

[Desktop] Progress Bar Resets to 0:00 when Switching to Fullscreen

Hi everyone, We're receiving reports from our users that while playing a song and switching to full screen mode the track's progress bar gets back to 0:00, but the song keeps on playing. This happens on desktop devices with Windows across multiple co...

  • Spotify Legend
  • ...laying.   This happens on desktop devices with Windows across multiple countries.     If you’re experiencing this issue, make sure to add your +VOTE and follow the i...
  • Xenia
  • Moderator
  • 4265 Views
  • 31 comments
  • 27 likes
  • Windows
  • Fixed
  • 4265 Views
  • 31 comments
  • 27 votes

[Android] Volume spike when using Connect

Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with latest Firmware (2600-9174-8102-0025) Spotify version on Windows: 1.1...

  • Casual Listener
  • Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with l...
  • seawatts
  • Newbie
  • 10370 Views
  • 73 comments
  • 73 likes
  • Android
    Max
    maximized
    spotify connect
    volume
    Volume Control
    Windows
  • Fixed
  • 10370 Views
  • 73 comments
  • 73 votes

Artwork and artist/track name freezing after an ad plays

Device: Windows Operating System Version: Windows 10 Pro Spotify Version: 1.0.29.92.g67727800 Description/example: During playback of the McDonalds "mc pick 2" ad, the application will pause playback. you can play a second of the ad by pressing the p...

  • Casual Listener
  • Device:  Windows Operating System Version:  Windows 10 Pro Spotify Version:  1.0.29.92.g67727800 Description/example:  During playback of the McDonalds "mc pick 2" a...
  • yelpingmancandy
  • Casual Listener
  • 12184 Views
  • 367 comments
  • 181 likes
  • Desktop
    Windows
  • Closed
  • 12184 Views
  • 367 comments
  • 181 votes

Saved album song selection bug

Hello, Below I've added a GIF demonstrating a bug in the latest update with selecting songs within saved albums, when a song is selected for playing, Spotify jumps to the first track in the album and starts playing that instead. I'm seeking assistanc...

spotify.gif
  • Casual Listener
  • Hello,   Below I've added a GIF demonstrating a bug in the latest update with selecting songs within saved albums, when a song is selected for playing, Spotify jumps to the first track in the ...
  • Jim
  • Spotify Legend
  • 18142 Views
  • 99 comments
  • 125 likes
  • Windows
  • Fixed
  • 18142 Views
  • 99 comments
  • 125 votes

Track Not Available / Can't Play Current Track

I have had this problem for 2 days now, Spotify will not play anything on my laptop, it keeps saying "track not available". I've tried uninstalling the app and reinstalling it, I've checked my firewall settings so that is not blocking anything, I've ...

  • Casual Listener
  • I have had this problem for 2 days now, Spotify will not play anything on my laptop, it keeps saying "track not available". I've tried uninstalling the app and reinstalling it, I've checked my firewa...
  • loobie2
  • Newbie
  • 27802 Views
  • 495 comments
  • 142 likes
  • Desktop
    Windows
  • Fixed
  • 27802 Views
  • 495 comments
  • 142 votes

[Windows] Desktop app now uses default chrome class name

As of version 1.0.75.483.g7ff4a0dc with the windowing changes that were made the class name was left the default "Chrome_WidgetWin_0". I assume this was an oversight by the programming team as in the past the class name was "SpotifyMainWindow". While...

  • Casual Listener
  • As of version  1.0.75.483.g7ff4a0dc with the windowing changes that were made the class name was left the default "Chrome_WidgetWin_0". I assume this was an oversight by the programmin...
  • Chris
  • Spotify
  • 5232 Views
  • 7 comments
  • 88 likes
  • Desktop
    Windows
  • Won't Fix
  • 5232 Views
  • 7 comments
  • 88 votes

[Desktop] Filter doesn't work for Your Library > Albums

Plan Premium Country USA Device Macbook Pro late 2018 Operating System MacOS Catalina My Question or Issue I've seen this issue mentioned once or twice elsewhere, but always as part of a larger issue that has been closed. The filter bar inexplicably ...

  • Casual Listener
  • Plan Premium Country USA Device Macbook Pro late 2018 Operating System MacOS Catalina   My Question or Issue I've seen this issue mentioned once or twice elsewhere, but alway...
  • Petya
  • Community Legend
  • 3237 Views
  • 43 comments
  • 31 likes
  • Desktop
    Mac
    Windows
  • Fixed
  • 3237 Views
  • 43 comments
  • 31 votes

[Desktop] Unable to resize Friend Activity and Library bars on Windows

Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Issues with fitting layout in app (can't adjust windows). The desktop app doesn't allow resizing of the Friend Activity and Library bars when the language setting ...

  • Music Fan
  • Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue   Issues with fitting layout in app (can't adjust windows).   The desktop a...
  • Alex
  • Moderator
  • 2750 Views
  • 29 comments
  • 15 likes
  • Desktop
    Windows
  • Fixed
  • 2750 Views
  • 29 comments
  • 15 votes

Spotify Connect not shuffling (Confirmed to affect: iOS, Android, PC)

There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem resolved it's gotten no where. No matter. We shall try...

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  • Casual Listener
  • There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem res...
  • Melody
  • Community Manager
  • 2576 Views
  • 15 comments
  • 73 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Mobile
    Windows
  • Not Right Now
  • 2576 Views
  • 15 comments
  • 73 votes

Volume slider is buggy and skips back and forth

Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...

spotify.gif
  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I c...
  • september-928
  • Newbie
  • 5683 Views
  • 26 comments
  • 30 likes
  • Windows
  • Not Right Now
  • 5683 Views
  • 26 comments
  • 30 votes