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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

After Update, Spotify App only plays music through right channel

I've un/reinstalled three times. Unchecked "hardware acceleration"Checked that other apps work fine (they do). Sacrificed 1,000 Marshmallow Peeps in your name. Nothing is working. Thanks for looking into this! SR

  • Regular
  • I've un/reinstalled three times.  Unchecked "hardware acceleration" Checked that other apps work fine (they do).  Sacrificed 1,000 Marshmallow Peeps in your name.    Nothing ...
  • Melody
  • Community Manager
  • 142 Views
  • 4 comments
  • 0 likes
  • Windows 10
  • Closed
  • 142 Views
  • 4 comments
  • 0 votes

Spotify skipping specific song

Hi all, My spotify player skips a certain song 5-6 seconds in, with the song being "I feel it coming" by The Weeknd.This isn't the first time this has happened, as a month ago, it was also skipping "Bad - 2012 Remaster" by MJ, however, the issue seem...

  • Casual Listener
  • Hi all,  My spotify player skips a certain song 5-6 seconds in, with the song being "I feel it coming" by The Weeknd. This isn't the first time this has happened, as a month ago, it was also s...
  • Erika
  • Roadie
  • 72 Views
  • 2 comments
  • 0 likes
  • Netbook
    skipping
    Windows 10
  • Closed
  • 72 Views
  • 2 comments
  • 0 votes

Small bug

When you are on a artists page → Information → More about and than click back, the Overview-Page automatically scrolls down.

  • Casual Listener
  • When you are on a artists page → Information → More about and than click back, the Overview-Page automatically scrolls down.
  • FabianS_Bogota
  • Roadie
  • 82 Views
  • 2 comments
  • 0 likes
  • Artist Biographies
    Windows 10
  • Not An Issue
  • 82 Views
  • 2 comments
  • 0 votes

Phishing from adds on Spotify window application.

Spotify some adds shown in the windows application set off phishing warning in antivirus. Starting to think I'll have to stop using Spotify.

  • Casual Listener
  • Spotify some adds shown in the windows application set off phishing warning in antivirus. Starting to think I'll have to stop using Spotify.
  • FabianS_Bogota
  • Roadie
  • 227 Views
  • 9 comments
  • 0 likes
  • App
    Desktop
    PC
    Windows
    Windows 10
  • Closed
  • 227 Views
  • 9 comments
  • 0 votes

Bug on spotify windows 10

im currently using spotify on windows 10. BUT while going through/looking through a playlist, the app would restart and go back to square one (home page/browse page) this is really inconvinient as i would have to type in etc to go back to the prev pa...

  • Casual Listener
  • im currently using spotify on windows 10. BUT while going through/looking through a playlist, the app would restart and go back to square one (home page/browse page) this is really inconvinient as i ...
  • AndyJoel
  • Spotify Legend
  • 179 Views
  • 3 comments
  • 0 likes
  • Windows 10
  • Closed
  • 179 Views
  • 3 comments
  • 0 votes

Friend Feed Is Missing

Hi There,My Friend Feed is missing and has been for some time. I've tried activating it in settings and clicking on View>Right Sidebar. I then tried uninstalling and reinstalling Spotify but still no sign of it. I've tried all the steps from this gui...

  • Casual Listener
  • Hi There, My Friend Feed is missing and has been for some time. I've tried activating it in settings and clicking on View>Right Sidebar. I then tried uninstalling and reinstalling Spotify but s...
  • Maria_B
  • Moderator
  • 162 Views
  • 4 comments
  • 0 likes
  • Desktop
    Friend Feed
    Windows
    Windows 10
  • Closed
  • 162 Views
  • 4 comments
  • 0 votes

Facebook Issue

Many years ago I cancelled my facebook account. However when I disconnected Spotify from facebook, the archived or persistant friends list remains. I used a method of blocking accounts from facebook in the right hand module, however on restart it aut...

  • Regular
  • Many years ago I cancelled my facebook account. However when I disconnected Spotify from facebook, the archived or persistant friends list remains. I used a method of blocking accounts from facebook ...
  • Leo
  • Spotify
  • 316 Views
  • 2 comments
  • 0 likes
  • archive
    database
    Desktop
    Windows 10
  • Closed
  • 316 Views
  • 2 comments
  • 0 votes

Spotify (Desktop) adjusting for communications activity incorreclty

SummaryVolume reduces during playback in Spotify when another sound outside of the Spotify application plays. Troubleshooting:This was most prevalent for me when launching Cisco IP Communicator while Spotify was playing a track, but it also occurred ...

  • Casual Listener
  • Summary Volume reduces during playback in Spotify when another sound outside of the Spotify application plays.   Troubleshooting: This was most prevalent for me when launching Cisco IP Commu...
  • Imogen
  • Spotify Legend
  • 16434 Views
  • 20 comments
  • 0 likes
  • Desktop
    Windows 10
  • Not An Issue
  • 16434 Views
  • 20 comments
  • 0 votes

A specific song is not playing at all

When I click to play 3030 by Deltron 3030 it automatically skips over to another song in either the album, or the playlist that i have it in.

  • Casual Listener
  • When I click to play 3030 by Deltron 3030 it automatically skips over to another song in either the album, or the playlist that i have it in.
  • MaryC1
  • Spotify Legend
  • 77 Views
  • 3 comments
  • 0 likes
  • Android
    Desktop
    Windows
    Windows 10
  • Closed
  • 77 Views
  • 3 comments
  • 0 votes

Spotify stuttering when playing songs (PC)

Very similar to this thread:https://community.spotify.com/t5/Ongoing-Issues/Spotify-stuttering-when-playing-songs-PC/idi-p/1415532#comments But the mods seems to have taken the issue as closed, so I decided to open my own. My post in the stated threa...

  • Casual Listener
  • Very similar to this thread: https://community.spotify.com/t5/Ongoing-Issues/Spotify-stuttering-when-playing-songs-PC/idi-p/1415532#comments   But the mods seems to have taken the issue as cl...
  • JuanSebastian
  • Roadie
  • 7808 Views
  • 11 comments
  • 0 likes
  • bug
    Windows 10
  • Closed
  • 7808 Views
  • 11 comments
  • 0 votes

Can't play the current song--me or everyone?

I have received the "Can't play the current song" track before but it always went away quickly. I went so far as to reinstall the application with no change. Is there a system error going on or am I an insulated issue? All of the troubleshooting idea...

  • Casual Listener
  • I have received the "Can't play the current song" track before but it always went away quickly. I went so far as to reinstall the application with no change. Is there a system error going on or am I ...
  • MaryC1
  • Spotify Legend
  • 786 Views
  • 4 comments
  • 0 likes
  • Error
    Play
    Playback problem
    Windows 10
  • Closed
  • 786 Views
  • 4 comments
  • 0 votes

Log in error

I'm trying to access my account with my facebook account and i get this error message saying the pasword and username is incorrect.It's a shame how you guys still let this happen. It's already my third time going through this.

  • Casual Listener
  • I'm trying to access my account with my facebook account and i get this error message saying the pasword and username is incorrect. It's a shame how you guys still let this happen. It's already my t...
  • MaryC1
  • Spotify Legend
  • 135 Views
  • 4 comments
  • 0 likes
  • Log in error
    Windows 10
  • Closed
  • 135 Views
  • 4 comments
  • 0 votes

Unable to share to other users

I've been dealing with this issue for several months now where one of two things happen depending on if I am on my laptop or on my desktop:1) On my desktop (Windows 10), certain friends who I am following can share music to me. However, when I bring ...

  • Regular
  • I've been dealing with this issue for several months now where one of two things happen depending on if I am on my laptop or on my desktop: 1) On my desktop (Windows 10), certain friends who I a...
  • ansgar
  • Regular
  • 485 Views
  • 8 comments
  • 0 likes
  • Windows 10
  • Closed
  • 485 Views
  • 8 comments
  • 0 votes

Tracks don't play after audio driver update. "Track not available"

Just finished reformatting my laptop and reinstalling my drivers to find out my audio driver update fudged my spotify install. I can't seem to get any tracks to play - they all say they aren't available.Leaving the country in a few days. Really hope ...

  • Casual Listener
  • Just finished reformatting my laptop and reinstalling my drivers to find out my audio driver update fudged my spotify install.  I can't seem to get any tracks to play - they all say they aren't ...
  • MaryC1
  • Spotify Legend
  • 242 Views
  • 5 comments
  • 0 likes
  • Desktop
    Windows 10
  • Closed
  • 242 Views
  • 5 comments
  • 0 votes

Can't play tracks on Windows 10

Device: Sony VAIO Model: SVF1521P2EB Operating System Version: Windows 10 Home Spotify Version: 1.0.20.94.g8f854363 Description: Won't play tracks. Blue line flashing up stating won't play tracks. Rapidly flicks through all tracks but won't play. Hav...

  • Casual Listener
  • Device: Sony VAIO Model: SVF1521P2EB   Operating System Version: Windows 10 Home   Spotify Version: 1.0.20.94.g8f854363   Description: Won't play tracks. Blue line flashing up st...
  • Dreadlord
  • Community Legend
  • 295 Views
  • 3 comments
  • 0 likes
  • Windows 10
  • Closed
  • 295 Views
  • 3 comments
  • 0 votes