Ongoing Issues

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Forum Posts

[Desktop] Spotify creates "Downloads" folder in my documents

Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 My Issue: Hi everyone, recently I noticed tha when I startup Spotify, it automaticly creates a folder named "Downloads" inside my documents in Windows...

  • Casual Listener
  • Plan Premium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System  Windows 10   My Issue: Hi everyone, recently I noticed tha when I startup ...
  • minigunpanther
  • Regular
  • 5176 Views
  • 35 comments
  • 8 likes
  • Downloads folder
    Windows 10
  • Not Right Now
  • 5176 Views
  • 35 comments
  • 8 votes

Spotify stops after ads

My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spotify and open back up. Then repeat every 10 minutes....

  • Regular
  • My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spot...
  • ssmdt1
  • Casual Listener
  • 8046 Views
  • 88 comments
  • 61 likes
  • Desktop
    Windows 10
  • Fixed
  • 8046 Views
  • 88 comments
  • 61 votes

New UI problem on Windows 10 (Windows Store Edition)

Since update 1.0.75, UI has a problem there is a small space between the taskbar and the Spotify window when maximized.You can see a thin white line between the window and the taskbar

Capture.PNG
  • Casual Listener
  • Since update 1.0.75, UI has a problem there is a small space between the taskbar and the Spotify window when maximized. You can see a thin white line between the window and the taskbar
  • Alfredo
  • Roadie
  • 655 Views
  • 5 comments
  • 2 likes
  • UI Bug
    Windows 10
    Windows Store
  • Not An Issue
  • 655 Views
  • 5 comments
  • 2 votes

UX issue - Floating notification unable to be closed

I have experienced the problem of being unable to close the floating notification that appears whenever I turn up or down the volume, or when I change song. The problem is that I cannot click on the window behind the floating notification until is di...

  • Casual Listener
  • I have experienced the problem of being unable to close the floating notification that appears whenever I turn up or down the volume, or when I change song.  The problem is that I cannot c...
  • ZullyB
  • Roadie
  • 156 Views
  • 6 comments
  • 0 likes
  • floating
    notification
    UX
    Windows 10
  • Closed
  • 156 Views
  • 6 comments
  • 0 votes

Radio Stops playing after random number of songs

I use Spotify on windows, android, my ps4 and ipad. Accross all of the devices my radio stations will stop playing after a random number of songs. I've made sure to close the app/program on the other devices and verified internet connectivity, but th...

  • Casual Listener
  • I use Spotify on windows, android, my ps4 and ipad.  Accross all of the devices my radio stations will stop playing after a random number of songs.  I've made sure to close the app/program ...
  • ZullyB
  • Roadie
  • 96 Views
  • 2 comments
  • 0 likes
  • Andorid
    iOS
    PS4 App
    Radio Stations
    Windows 10
  • Closed
  • 96 Views
  • 2 comments
  • 0 votes

Windows 10/ Spotify window spawned outside of working desktop area with no way to move.

Spotify gets spawned outside working windows desktop area, and due to 'special' design, I can not move it to a region, where I can access the menus.Try to move that window

Clipboard01.jpg
  • Casual Listener
  • Spotify gets spawned outside working windows desktop area, and due to 'special' design, I can not move it to a region, where I can access the menus. Try to move that window
  • ZullyB
  • Roadie
  • 232 Views
  • 7 comments
  • 0 likes
  • Desktop
    moving
    spawn out of desktop
    Windows 10
  • Not An Issue
  • 232 Views
  • 7 comments
  • 0 votes

Memory leak when adding local files leads to freeze and crash on Windows 10

Hi, I have this issue on three different machines (Lenovo, Dell, Surface Pro 4) all are suited to run Spotify (core i7/i5/m5). It occurs whether I use the Spotify Desktop app or install spotify via Windows store.When I add local files to the library,...

  • Casual Listener
  • Hi,   I have this issue on three different machines (Lenovo, Dell, Surface Pro 4) all are suited to run Spotify (core i7/i5/m5). It occurs whether I use the Spotify Desktop app or install spot...
  • MaríaCamila
  • Roadie
  • 319 Views
  • 2 comments
  • 7 likes
  • Desktop Windows Bug Error
    Windows
    Windows 10
  • Closed
  • 319 Views
  • 2 comments
  • 7 votes

Can't start audio error during startup on Windows 10

One in three times Spotify app can't start throwing an error (see screenshot) on my HP Elite X3 running Windows 10 Fall Edition. Restarting the app never helps (albeit suggested). The only "fix" is restarting the OS. No other apps appear affected ie ...

  • Casual Listener
  • One in three times Spotify app can't start throwing an error (see screenshot) on my HP Elite X3 running Windows 10 Fall Edition. Restarting the app never helps (albeit suggested). The only "fix" is r...
  • SergioDavid
  • Roadie
  • 189 Views
  • 7 comments
  • 0 likes
  • Windows 10
  • Closed
  • 189 Views
  • 7 comments
  • 0 votes

Windows 10 App closes on own after about 15 mins of playback

I have attached screen captures of my experience. Please fix this soon. This is a frustrating repeating issue. So far tonight it has occurred with uptimes before the crash of 12:04, 20:31, and 7:04. It is very annoying. Thank you for the assistance.

  • Casual Listener
  • I have attached screen captures of my experience. Please fix this soon. This is a frustrating repeating issue. So far tonight it has occurred with uptimes before the crash of 12:04, 20:31, ...
  • Alfredo
  • Roadie
  • 210 Views
  • 4 comments
  • 0 likes
  • close
    Close out on own
    closed
    Windows 10
  • Closed
  • 210 Views
  • 4 comments
  • 0 votes

Songs from specific album not available

The songs on the album Roots Rock Riot from Skindred are greyed out and unavailable to listen except for 1 which i haven't encountered before. Does this have any specific reason or is this an error?

  • Casual Listener
  • The songs on the album Roots Rock Riot from Skindred are greyed out and unavailable to listen except for 1 which i haven't encountered before. Does this have any specific reason or is this an error?
  • Hubo
  • Spotify Star
  • 470 Views
  • 1 comments
  • 0 likes
  • Song Unavailable
    Windows 10
  • Not An Issue
  • 470 Views
  • 1 comments
  • 0 votes

Spotify thinks I'm dragging 11564 tracks into a playlist instead of 632

Hi!I'm a big fan of the Label:"........." command. As an example I tend to type :Label:"Zenon records" just to check if they have any new releases. I have a playlist with all tracks released under zenon. When you search like that you need to click "t...

  • Gig Goer
  • Hi! I'm a big fan of the  Label:"........." command. As an example I tend to type : Label:"Zenon records"   just to check if they have any new releases. I have a playlist with all tr...
  • HiFiCrisp
  • Gig Goer
  • 1093 Views
  • 19 comments
  • 0 likes
  • Desktop
    Windows 10
  • Fixed
  • 1093 Views
  • 19 comments
  • 0 votes

"In My Place - Coldplay" is a silent track

When I try to the play the song In My Place by Coldplay, on both my iPhone 5S and Windows laptop, the song will play, i.e. the track seems to be playing because the track time elapses, but there's no sound. I've turned my volume all the way up but th...

  • Casual Listener
  • When I try to the play the song In My Place by Coldplay, on both my iPhone 5S and Windows laptop, the song will play, i.e. the track seems to be playing because the track time elapses, but there's no...
  • MaríaCamila
  • Roadie
  • 158 Views
  • 3 comments
  • 0 likes
  • iPhone 5S
    Windows 10
  • Closed
  • 158 Views
  • 3 comments
  • 0 votes

Spotify on Windows does not remember window position after restart

I always set spotify to most left on 3 monitor setup, dragging it all the way to the edge and then windows manages positioning. Try it on Windows 10 with any app.Then, exit spotify, start it again, and it won't be there, it will start in floating mod...

  • Regular
  • I always set spotify to most left on 3 monitor setup, dragging it all the way to the edge and then windows manages positioning. Try it on Windows 10 with any app. Then, exit spotify, start it again,...
  • MaríaCamila
  • Roadie
  • 145 Views
  • 2 comments
  • 0 likes
  • startup
    Windows 10
  • Closed
  • 145 Views
  • 2 comments
  • 0 votes

Streaming to Denon, Chromecast or Samsung TV is broken

Very often Spotify momentarily gets to the point of complete unusability. On rare occassions I can play several songs without interruption but more often than not it pauses randomly. This happens from every streaming device I tried to use it on and o...

  • Casual Listener
  • Very often Spotify momentarily gets to the point of complete unusability.    On rare occassions I can play several songs without interruption but more often than not it pauses randomly.&n...
  • Maria_B
  • Moderator
  • 184 Views
  • 2 comments
  • 1 likes
  • Android
    chromecast
    Denon AVR
    iOS
    Mac
    Samsung smart tv
    Windows 10
  • Closed
  • 184 Views
  • 2 comments
  • 1 votes

Various Artist Albums

There are a number of my songs released by labels on compilation albums under a different album artist name rather than showing “various artists”. If I create playlists from them on my account will this steer streaming royalties away from the labels ...

  • Regular
  • There are a number of my songs released by labels on compilation albums under a different album artist name rather than showing “various artists”. If I create playlists from them on my account will t...
  • Hubo
  • Spotify Star
  • 372 Views
  • 10 comments
  • 0 likes
  • Desktop Player
    Windows 10
  • Not An Issue
  • 372 Views
  • 10 comments
  • 0 votes

Shuffle not working properly

Hi, the Spotify shuffle feature on my Android 7.1 phone and on my Windows 7 and Windows 10 laptops has not been acting normally in the last few days. It seems to prioritise one or two artists/albums over everything else. I've attached a photo showing...

  • Casual Listener
  • Hi, the Spotify shuffle feature on my Android 7.1 phone and on my Windows 7 and Windows 10 laptops has not been acting normally in the last few days. It seems to prioritise one or two artists/albums ...
  • Aimee_T
  • Roadie
  • 191 Views
  • 7 comments
  • 1 likes
  • Android 7.1
    Windows 10
    Windows 7
  • Closed
  • 191 Views
  • 7 comments
  • 1 votes

Previously saved albums disappears, recent albums saved only

I've recently re-installed Spotify on my laptop. I signed it to find my "songs" and "albums" list gone. I've saved tons of music there but the website claimed that I have no songs and I should browse and save. I don't understand why this has been hap...

  • Casual Listener
  •    I've recently re-installed Spotify on my laptop. I signed it to find my "songs" and "albums" list gone. I've saved tons of music there but the website claimed that I have no songs and I ...
  • JuanCamilo
  • Roadie
  • 100 Views
  • 2 comments
  • 0 likes
  • Desktop
    Windows 10
  • Closed
  • 100 Views
  • 2 comments
  • 0 votes

After Update, Spotify App only plays music through right channel

I've un/reinstalled three times. Unchecked "hardware acceleration"Checked that other apps work fine (they do). Sacrificed 1,000 Marshmallow Peeps in your name. Nothing is working. Thanks for looking into this! SR

  • Regular
  • I've un/reinstalled three times.  Unchecked "hardware acceleration" Checked that other apps work fine (they do).  Sacrificed 1,000 Marshmallow Peeps in your name.    Nothing ...
  • Melody
  • Community Manager
  • 130 Views
  • 4 comments
  • 0 likes
  • Windows 10
  • Closed
  • 130 Views
  • 4 comments
  • 0 votes

Spotify skipping specific song

Hi all, My spotify player skips a certain song 5-6 seconds in, with the song being "I feel it coming" by The Weeknd.This isn't the first time this has happened, as a month ago, it was also skipping "Bad - 2012 Remaster" by MJ, however, the issue seem...

  • Casual Listener
  • Hi all,  My spotify player skips a certain song 5-6 seconds in, with the song being "I feel it coming" by The Weeknd. This isn't the first time this has happened, as a month ago, it was also s...
  • Erika
  • Roadie
  • 60 Views
  • 2 comments
  • 0 likes
  • Netbook
    skipping
    Windows 10
  • Closed
  • 60 Views
  • 2 comments
  • 0 votes

Phishing from adds on Spotify window application.

Spotify some adds shown in the windows application set off phishing warning in antivirus. Starting to think I'll have to stop using Spotify.

  • Casual Listener
  • Spotify some adds shown in the windows application set off phishing warning in antivirus. Starting to think I'll have to stop using Spotify.
  • FabianS_Bogota
  • Roadie
  • 196 Views
  • 9 comments
  • 0 likes
  • App
    Desktop
    PC
    Windows
    Windows 10
  • Closed
  • 196 Views
  • 9 comments
  • 0 votes