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FAQs

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Ongoing Issues

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Forum Posts

Web player stops after playing a song for 9 seconds

Spotify web player had worked fine for me for a long while (years), but a couple days ago started pausing playback at 9-second position very consistently. Switching to the next song (pressing the "Next" button) sometimes solves the issue for the next...

  • Music Fan
  • Spotify web player had worked fine for me for a long while (years), but a couple days ago started pausing playback at 9-second position very consistently. Switching to the next song (pressing the "Ne...
  • Emil
  • Spotify
  • 27913 Views
  • 96 comments
  • 98 likes
  • Music
    WP
  • Fixed
  • 27913 Views
  • 96 comments
  • 98 votes

Webplayer radio not working

When right-clicking on a playlist and selecting Start Radio, an empty play queue is created and nothing plays. I have tried in both Chrome and Edge on Windows. I have disabled all blocking software, cleared cookies, and deleted all the things I could...

  • Visitor
  • When right-clicking on a playlist and selecting Start Radio, an empty play queue is created and nothing plays. I have tried in both Chrome and Edge on Windows. I have disabled all blocking software, ...
  • Petya
  • Community Legend
  • 5626 Views
  • 20 comments
  • 37 likes
  • WP
  • Fixed
  • 5626 Views
  • 20 comments
  • 37 votes

Browse Function doesn't work

I have a problem. If I start the Spotify App on my Windows Phone the Browse Function doesn't work. I am not able to see the different playlists and those things. There ia always the heading "nothing is here". Is it a common problem or not and how can...

  • Casual Listener
  • I have a problem. If I start the Spotify App on my Windows Phone the Browse Function doesn't work. I am not able to see the different playlists and those things. There ia always the heading "nothing ...
  • Jim
  • Spotify Legend
  • 2168 Views
  • 51 comments
  • 5 likes
  • WP
  • Closed
  • 2168 Views
  • 51 comments
  • 5 votes

Web player , chrome, failed to load featured page

Hi, Sadly I cannot open my featured page in spotify web player, every time I open it the page promot: "Oooops, something went wrong. reload", this happend to me only on my web player ( work just fine on my phone) I tried to clear site data (in chorme...

  • Casual Listener
  • Hi,    Sadly I cannot open my featured page in spotify web player, every time I open it the page promot: "Oooops, something went wrong. reload",   this happend to me only o...
  • Guido
  • Spotify Legend
  • 1237 Views
  • 7 comments
  • 2 likes
  • WP
  • Fixed
  • 1237 Views
  • 7 comments
  • 2 votes