Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Blank and clear window screen after windows update

Hey Y'all,I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the background. I've attached 2 screenshots to show what I ...

  • Regular
  • Hey Y'all, I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the ba...
  • chrislineau
  • Visitor
  • 10124 Views
  • 40 comments
  • 51 likes
  • Case Closed
  • 10124 Views
  • 40 comments
  • 51 votes

[BUG] Spotify starts automatically with windows, though I disabled this feature

Since the Last update spotify starts automatically everytime windows boots.I explicitly disabled this behaviour and since there is no direct way to open a ticket, give feedback or any other way of usefull communication I am forced use this community ...

  • Casual Listener
  • Since the Last update spotify starts automatically everytime windows boots. I explicitly disabled this behaviour and since there is no direct way to open a ticket, give feedback or any other wa...
  • shaman2
  • Newbie
  • 2485 Views
  • 15 comments
  • 47 likes
  • Case Closed
  • 2485 Views
  • 15 comments
  • 47 votes

[Tinder] Wrong top artists STILL an issue

When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my "top artists" before at some point, some - most of ...

  • Casual Listener
  • When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my ...
  • Wxlowe
  • Newbie
  • 51229 Views
  • 14 comments
  • 45 likes
  • Case Closed
  • 51229 Views
  • 14 comments
  • 45 votes

Casting connection issues using multiple devices / groups

Spotify has an ongoing casting issue which isn't present with it's direct competitors. I am able to replicate the issue across multiple devices / accounts / networks and see consistent behaviour which I believe attributes to a bug. This is on a OnePl...

  • Music Fan
  • Spotify has an ongoing casting issue which isn't present with it's direct competitors. I am able to replicate the issue across multiple devices / accounts / networks and see consistent behaviour whic...
  • Chris
  • Spotify
  • 7739 Views
  • 12 comments
  • 43 likes
  • Android
    Casting
    connecting
    Groups
    Mobile
    multiple devices
  • Case Closed
  • 7739 Views
  • 12 comments
  • 43 votes

7 second gap - playback issues when using Chromecast

I stream from a Android tab to chromecast 1e gen, yesterday de layout was changed from: To..... There is also a +/- 7 sec gab between the songs, the song starts until 7 sec with no sound, than restarts at 0 with sound, I also have a chromecast audio ...

Spotify-01.jpg Spotify-02.jpg
  • Casual Listener
  • I stream from a Android tab to chromecast 1e gen, yesterday de layout was changed from:   To..... There is also a +/- 7 sec gab between the songs, the song starts until 7 sec w...
  • Melody
  • Community Manager
  • 11432 Views
  • 78 comments
  • 41 likes
  • Android
  • Case Closed
  • 11432 Views
  • 78 comments
  • 41 votes

Spotify Premium sound quality on Samsung Smart TV (tizen)

Hi, I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Samsung Smart TV. Is there an option, or does spotify still streams l...

  • Casual Listener
  • Hi,    I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Sam...
  • Supsups
  • Newbie
  • 14597 Views
  • 50 comments
  • 39 likes
  • Case Closed
  • 14597 Views
  • 50 comments
  • 39 votes

Spotify on iOS 11 Battery Issues

Ever since I updated to iOS 11 on my iPhone 7s, Spotify has been extremely bad with battery drain. Sometimes it gets as bad as 10% charge gone in 15 minutes, or even battery drain while I’m charging my phone and playing Spotify through a Bluetooth sp...

  • Casual Listener
  • Ever since I updated to iOS 11 on my iPhone 7s, Spotify has been extremely bad with battery drain. Sometimes it gets as bad as 10% charge gone in 15 minutes, or even battery drain while I’m charging ...
  • Jack
  • Roadie
  • 12165 Views
  • 46 comments
  • 38 likes
  • Case Closed
  • 12165 Views
  • 46 comments
  • 38 votes

Recently played artists

People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in and out on both mac/iphone, but to no avail. Perha...

  • Casual Listener
  • People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in...
  • Melody
  • Community Manager
  • 2987 Views
  • 29 comments
  • 37 likes
  • iOS
    Mac
    Mobile
  • Case Closed
  • 2987 Views
  • 29 comments
  • 37 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • Fabian20
  • Casual Listener
  • 19325 Views
  • 35 comments
  • 35 likes
  • iOS
    Other
  • Case Closed
  • 19325 Views
  • 35 comments
  • 35 votes

[Android] Report Explicit Content giving error "Could not report, please try again."

Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit lyrics, but they aren't tagged as explicit. When I t...

  • Casual Listener
  • Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit l...
  • Xenia
  • Moderator
  • 10304 Views
  • 52 comments
  • 33 likes
  • Android
    explicit content
    reporting
  • Case Closed
  • 10304 Views
  • 52 comments
  • 33 votes

Tinder Top Artists are Inaccurate

I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If Spotify wants to be taken seriously as a medium for music stre...

  • Casual Listener
  • I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug.   If Sp...
  • DeBiskop
  • Casual Listener
  • 31347 Views
  • 13 comments
  • 33 likes
  • Android
    Issues
    Tinder
    Top artists
  • Case Closed
  • 31347 Views
  • 13 comments
  • 33 votes

Spotify can't play songs from MULTIPLE artists

I've been using premium for over a year now and I never came across this problem before. For some reason, my Spotify cannot play any songs from multiple artists and groups. This problem is happening on my desktop and my mobile app. Even though the so...

  • Casual Listener
  • I've been using premium for over a year now and I never came across this problem before.  For some reason, my Spotify cannot play any songs from multiple artists and groups.  This problem i...
  • FabianS_Bogota
  • Roadie
  • 2813 Views
  • 19 comments
  • 33 likes
  • Android
    Desktop
    Mobile
  • Case Closed
  • 2813 Views
  • 19 comments
  • 33 votes

Crash or stop playing when sharing track

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Here's a video Spotify share failWhichever w...

  • Regular
  • I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...
  • Melody
  • Community Manager
  • 4698 Views
  • 44 comments
  • 33 likes
  • Android
    pixel
  • Case Closed
  • 4698 Views
  • 44 comments
  • 33 votes

Suspicious Activity

There doesn't seem to be a way to report suspicious activity, but I wanted to surface a potential incident. I noticed today that I was suddenly following 3 similarly named playlists all created by the user dapjs, I definitely didn't do this willingly...

  • Casual Listener
  • There doesn't seem to be a way to report suspicious activity, but I wanted to surface a potential incident.    I noticed today that I was suddenly following 3 similarly named playlists al...
  • Chris
  • Spotify
  • 21575 Views
  • 45 comments
  • 28 likes
  • Case Closed
  • 21575 Views
  • 45 comments
  • 28 votes

Search not working on Roku App

Went to listen through my Roku today and "Search" isn't working / is crashing with: "Search errorError searching. (code 16.1)" This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick. Though I could give a darn about the "What's...

  • Casual Listener
  • Went to listen through my Roku today and "Search" isn't working / is crashing with:   "Search error Error searching. (code 16.1)"   This is happening on both of my Roku 3's, my Roku Pr...
  • Melody
  • Community Manager
  • 10046 Views
  • 116 comments
  • 28 likes
  • Case Closed
  • 10046 Views
  • 116 comments
  • 28 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

  • Casual Listener
  • Plan Premium Country US  Device Pixel 3 Operating System Android 9   My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
  • rkw0k
  • Casual Listener
  • 13576 Views
  • 31 comments
  • 27 likes
  • Case Closed
  • 13576 Views
  • 31 comments
  • 27 votes

[Xbox][Other] Fix the Xbox One App

To some people, the xbox app tells them they're offline even though they're not.

  • Visitor
  • To some people, the xbox app tells them they're offline even though they're not.
  • Alfredo
  • Roadie
  • 8252 Views
  • 67 comments
  • 25 likes
  • xbox
  • Case Closed
  • 8252 Views
  • 67 comments
  • 25 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

  • Casual Listener
  • Hi,   I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
  • nug21
  • Regular
  • 5448 Views
  • 30 comments
  • 22 likes
  • Android
    bug
  • Case Closed
  • 5448 Views
  • 30 comments
  • 22 votes

Shuffle Not Working - Spotify Connect with Sonos

I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers using Spotify Connect the queue changes such that it's o...

  • Regular
  • I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers ...
  • Tuckerbag
  • Newbie
  • 4608 Views
  • 28 comments
  • 21 likes
  • Shuffle in playlists
    Spotify Conect
  • Case Closed
  • 4608 Views
  • 28 comments
  • 21 votes

Bluetooth play/pause button not working for several weeks now!

The Bluetooth play/pause button does not work (after a few minutes) for several weeks now! Many different Bluetooth headsets and smartwatches are affected (see conversations)!Please fix very soon - it's really annoying not to be able to play/pause th...

  • Music Fan
  • The Bluetooth play/pause button does not work (after a few minutes) for several weeks now! Many different Bluetooth headsets and smartwatches are affected (see conversations)! Please fix very soon...
  • FabianS_Bogota
  • Roadie
  • 2679 Views
  • 18 comments
  • 20 likes
  • Bluetooth play-pause button not working
  • Case Closed
  • 2679 Views
  • 18 comments
  • 20 votes