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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Tinder Top Artists are Inaccurate

I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If Spotify wants to be taken seriously as a medium for music stre...

  • Casual Listener
  • I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug.   If ...
  • DeBiskop
  • Casual Listener
  • 31141 Views
  • 13 comments
  • 33 likes
  • Android
    Issues
    Tinder
    Top artists
  • Closed
  • 31141 Views
  • 13 comments
  • 33 votes

[iOS] Deleting Search entries makes screen scroll back to top

Plan Premium Device iPhone 12 mini Operating System iOS 14.4 My Question or Issue In Spotify iOS app 1. Press search 2. Scroll down the search history 3. Press X on one of the search entries 4. App scrolls to the top automatically. Found in 8.6.20.11...

  • Casual Listener
  • Plan Premium Device iPhone 12 mini Operating System iOS 14.4   My Question or Issue In Spotify iOS app   1. Press search 2. Scroll down the search history 3. Press X...
  • Alex
  • Moderator
  • 1166 Views
  • 11 comments
  • 7 likes
  • iOS
  • Closed
  • 1166 Views
  • 11 comments
  • 7 votes

Samsung Galaxy S7/S7 Edge w/SD Card Offline Tracks Desyncing

Hey folks! We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card. In the meantime, we'd suggest following these steps; Reinstall Restarting your dev...

  • Spotify Legend
  • Hey folks!   We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card.   In the me...
  • Autotime
  • Roadie
  • 18614 Views
  • 173 comments
  • 45 likes
  • Mobile
    Samsung
    SD-card
  • Closed
  • 18614 Views
  • 173 comments
  • 45 votes

Recently played artists

People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in and out on both mac/iphone, but to no avail. Perha...

  • Casual Listener
  • People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in...
  • Melody
  • Community Manager
  • 2723 Views
  • 29 comments
  • 37 likes
  • iOS
    Mac
    Mobile
  • Closed
  • 2723 Views
  • 29 comments
  • 37 votes

Spotify can't play songs from MULTIPLE artists

I've been using premium for over a year now and I never came across this problem before. For some reason, my Spotify cannot play any songs from multiple artists and groups. This problem is happening on my desktop and my mobile app. Even though the so...

  • Casual Listener
  • I've been using premium for over a year now and I never came across this problem before.  For some reason, my Spotify cannot play any songs from multiple artists and groups.  This problem i...
  • FabianS_Bogota
  • Roadie
  • 2572 Views
  • 19 comments
  • 33 likes
  • Android
    Desktop
    Mobile
  • Closed
  • 2572 Views
  • 19 comments
  • 33 votes

Spotify Premium sound quality on Samsung Smart TV (tizen)

Hi, I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Samsung Smart TV. Is there an option, or does spotify still streams l...

  • Casual Listener
  • Hi,    I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Sam...
  • Supsups
  • Newbie
  • 13004 Views
  • 50 comments
  • 39 likes
  • Closed
  • 13004 Views
  • 50 comments
  • 39 votes

How to stop automatic radio after playlist?

Spotify started automatically playing radio stations based on playlists I have made after that playlist has ended. I don't want this! Sometimes I just want to listen to a playlist and then move on... I don't need to keep playing music (especially sin...

  • Casual Listener
  • Spotify started automatically playing radio stations based on playlists I have made after that playlist has ended. I don't want this! Sometimes I just want to listen to a playlist and then move on......
  • Fozz52
  • Newbie
  • 10821 Views
  • 20 comments
  • 44 likes
  • Playlist
    Radio
    Radio Playlist
  • Closed
  • 10821 Views
  • 20 comments
  • 44 votes

Crash or stop playing when sharing track

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Here's a video Spotify share failWhichever w...

  • Regular
  • I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...
  • Melody
  • Community Manager
  • 4263 Views
  • 44 comments
  • 33 likes
  • Android
    pixel
    share
  • Closed
  • 4263 Views
  • 44 comments
  • 33 votes

Suspicious Activity

There doesn't seem to be a way to report suspicious activity, but I wanted to surface a potential incident. I noticed today that I was suddenly following 3 similarly named playlists all created by the user dapjs, I definitely didn't do this willingly...

  • Casual Listener
  • There doesn't seem to be a way to report suspicious activity, but I wanted to surface a potential incident.    I noticed today that I was suddenly following 3 similarly named playlists al...
  • Chris
  • Spotify
  • 20384 Views
  • 45 comments
  • 28 likes
  • Closed
  • 20384 Views
  • 45 comments
  • 28 votes

[Xbox][Other] Fix the Xbox One App

To some people, the xbox app tells them they're offline even though they're not.

  • Visitor
  • To some people, the xbox app tells them they're offline even though they're not.
  • Alfredo
  • Roadie
  • 7551 Views
  • 67 comments
  • 25 likes
  • xbox
  • Closed
  • 7551 Views
  • 67 comments
  • 25 votes

Can't connect to Chromecast Audio

Device:Apple iPhone Operating System Version:9.3.1 (buikd: 13E238) Spotify Version:Spotify app 5.6.0.1110 Description:Not able to connect the spotify app to Google Chromecast. Problem started two days ago. I get the "connecting" sound it makes when i...

  • Casual Listener
  • Device: Apple iPhone   Operating System Version: 9.3.1 (buikd: 13E238)    Spotify Version: Spotify app 5.6.0.1110   Description: Not able to connect the spotify app to G...
  • Jim
  • Spotify Legend
  • 19963 Views
  • 137 comments
  • 35 likes
  • chromecast audio
    iOS
  • Closed
  • 19963 Views
  • 137 comments
  • 35 votes

Search not working on Roku App

Went to listen through my Roku today and "Search" isn't working / is crashing with: "Search errorError searching. (code 16.1)" This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick. Though I could give a darn about the "What's...

  • Casual Listener
  • Went to listen through my Roku today and "Search" isn't working / is crashing with:   "Search error Error searching. (code 16.1)"   This is happening on both of my Roku 3's, my Roku Pr...
  • Melody
  • Community Manager
  • 8789 Views
  • 116 comments
  • 28 likes
  • Hardware Partner
  • Closed
  • 8789 Views
  • 116 comments
  • 28 votes

LTE Not working on Nike Running Club

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. premium Device(iPhone Operating System(iOS 10, Android Oreo, ...

  • Casual Listener
  • Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi.  &n...
  • Peter
  • Spotify Legend
  • 6064 Views
  • 30 comments
  • 19 likes
  • Nike Rubln club LTE
  • Closed
  • 6064 Views
  • 30 comments
  • 19 votes

[BUG][ANDROID]Storage usage reported incorrectly

Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7 Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify does not help. Note that this bug does not occur with any other app...

Screenshot_20160925-020619.png Screenshot_20160925-020724.png Screenshot_20160925-021347.png Screenshot_20160925-021421.png
  • Community Legend
  • Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7   Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify d...
  • helt123
  • Newbie
  • 9371 Views
  • 32 comments
  • 30 likes
  • android 6.01
    memory
  • Closed
  • 9371 Views
  • 32 comments
  • 30 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

  • Casual Listener
  • Hi,   I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
  • nug21
  • Regular
  • 5057 Views
  • 30 comments
  • 22 likes
  • Android
    bug
  • Closed
  • 5057 Views
  • 30 comments
  • 22 votes

Cannot create a playlist - android user

I am a Spotify Premium user (family acct). Using my Android phone, I attempted to create a playlist. I've never had a problem before, but now I do. I press the "create playlist" button, I type in the title of the new playlist and then I press "create...

  • Casual Listener
  • I am a Spotify Premium user (family acct). Using my Android phone, I attempted to create a playlist. I've never had a problem before, but now I do. I press the "create playlist" button, I type in the...
  • JuanSebastian
  • Roadie
  • 6843 Views
  • 41 comments
  • 28 likes
  • Android
    android mobile
    can't create a new playlist
    freezes after I press "create" for a new playlist
    Playlist
  • Closed
  • 6843 Views
  • 41 comments
  • 28 votes

Managing Ad Preferences

I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the past where the ad is sharing a product that I have absol...

  • Casual Listener
  • I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the ...
  • caterush
  • Newbie
  • 4890 Views
  • 2 comments
  • 27 likes
  • Web Player
  • Closed
  • 4890 Views
  • 2 comments
  • 27 votes

CHANGE VOLUME STEP LEVEL USING HEOS WITH SPOTIFY

Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level in your applications is configured to take *too big* steps when changin...

  • Casual Listener
  • Yo rockstars,   I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level&n...
  • Alfredo
  • Roadie
  • 1097 Views
  • 1 comments
  • 19 likes
  • Hardware Partner
    iOS
    Mac
  • Closed
  • 1097 Views
  • 1 comments
  • 19 votes

Spotify Not Importing iTunes Playlists

Device:Desktop App Operating System Version:OS X 10.11.1 Spotify Version:1.0.16.104.g3b776c9e Description: I have my Spotify setup to sync with offline files through my iTunes folder. The songs are listed in my Local Files folder in Spotify.While try...

  • Casual Listener
  • Device: Desktop App   Operating System Version: OS X 10.11.1   Spotify Version: 1.0.16.104.g3b776c9e   Description:  I have my Spotify setup to sync with offline files t...
  • Jack
  • Roadie
  • 21206 Views
  • 157 comments
  • 33 likes
  • Mac
  • Closed
  • 21206 Views
  • 157 comments
  • 33 votes

Periodic update of mercury.db and mercury.db-wal (Warning for SSD users!)

Hello,I noticed an abnormal increase in the MBs written onto the SSD over the past few weeks or probabely monthes (I guess it was 1 TB over one month). With the help of SsdReady and the resource monitor in Windows 10 I could see that Spotify was peri...

etilqs.png
  • Casual Listener
  • Hello, I noticed an abnormal increase in the MBs written onto the SSD over the past few weeks or probabely monthes (I guess it was 1 TB over one month). With the help of SsdReady and the r...
  • Tigerchen
  • Newbie
  • 10596 Views
  • 18 comments
  • 27 likes
  • bug report
  • Closed
  • 10596 Views
  • 18 comments
  • 27 votes