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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Discover Error

Discover won't load I get a "Error, Failed to Load"

  • Visitor
  • Discover won't load I get a "Error, Failed to Load"
  • itreadwell
  • Newbie
  • 7640 Views
  • 17 comments
  • 10 likes
  • Desktop
  • Closed
  • 7640 Views
  • 17 comments
  • 10 votes

Macbook crashes when I launch Spotify desktop

Device: Macbook Pro Retina Late 2013 Operating System Version: OS X 10.11.3 Spotify Version: Latest. Can't start it to check. Description: My whole MacBook crashes when I start the Spotify desktop app. I have uninstalled and reinstalled. After reinst...

  • Casual Listener
  • Device: Macbook Pro Retina Late 2013   Operating System Version: OS X 10.11.3   Spotify Version: Latest. Can't start it to check.   Description: My whole MacBook crashes when I s...
  • Megaduck
  • Newbie
  • 4904 Views
  • 23 comments
  • 1 likes
  • Desktop
    Mac
  • Closed
  • 4904 Views
  • 23 comments
  • 1 votes

[Chromecast] Visual information not being sent to monitor

Device: Nexus 5 Operating System Version: Android 6.1 Spotify Version: 5.1.0.849 Chromecast Firmware Version: 1.18.55065 Description: Spotify for Chromecast for all the time I owned Chromecast, shown a fancy list of previous, current and next track. ...

  • Community Legend
  • Device: Nexus 5   Operating System Version: Android 6.1   Spotify Version: 5.1.0.849 Chromecast Firmware Version: 1.18.55065   Description: Spotify for Chromecast ...
  • carelessb
  • Visitor
  • 2876 Views
  • 17 comments
  • 3 likes
  • Android
    chromecast
  • Closed
  • 2876 Views
  • 17 comments
  • 3 votes

Spotify Artist shows 0 streams after passing 1000 streams

Dear community, Our band ‘Sorry John’ recently released the single ‘Living on My Own’. Everything went fine and the 1000+ streams were coming closer. However, as soon as we surpassed the 1000 streams, Spotify Artist only shows that we have 0 stream a...

3F3D734C-4D01-48B6-8DFF-CF14377C5C35.png
  • Regular
  •   Dear community,   Our band ‘Sorry John’ recently released the single ‘Living on My Own’. Everything went fine and the 1000+ streams were coming closer. However, as soon as we surpassed...
  • CA64
  • Visitor
  • 11678 Views
  • 2 comments
  • 0 likes
  • Artist
  • Closed
  • 11678 Views
  • 2 comments
  • 0 votes

Song File stuck in local files

Device: windows Operating System Version: Windows 10 Spotify Version: 1.0.24.104.g92a22684 Description: I have a song stuck in my local files and cannot delete it or remove in any way. I also cannot find it on my computer since I deleted the entire a...

  • Casual Listener
  • Device: windows   Operating System Version: Windows 10   Spotify Version: 1.0.24.104.g92a22684   Description: I have a song stuck in my local files and cannot delete it or r...
  • joekeljos
  • Casual Listener
  • 1035 Views
  • 3 comments
  • 2 likes
  • Desktop
  • Closed
  • 1035 Views
  • 3 comments
  • 2 votes

Spotify Shuffle

One thing I love about spotify is being able to go to an Artist that I may have only heard a little bit of and being able to discover their entire discrography. A great way to do this is to just shuffle the artist. What I don't understand and my bigg...

  • Casual Listener
  • One thing I love about spotify is being able to go to an Artist that I may have only heard a little bit of and being able to discover their entire discrography. A great way to do this is to just shuf...
  • tegpac
  • Newbie
  • 1115 Views
  • 3 comments
  • 0 likes
  • shuffle
  • Closed
  • 1115 Views
  • 3 comments
  • 0 votes

Inaccurate Wrapped 2018 Top 100 playlist

PlanPremiumCountry BrazilDeviceSamsung J5Operating SystemAndroid My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I've really liked tne 2016 and 2017 versions of it, but what whas my surprise when I saw...

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung J5 Operating System Android   My Question or Issue  I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I'...
  • 123149324
  • Newbie
  • 14994 Views
  • 28 comments
  • 221 likes
  • Music
    Other
  • Closed
  • 14994 Views
  • 28 comments
  • 221 votes

BBC Playlister problems

Hi I have been saving my playlister tracks from BBC radio programmes and using Spotify to store and play them. However since Feb 2017 none of the tracks i have saved in the BBC playlist have been reflected into Spotify on my Mac using El Capitan or m...

  • Casual Listener
  • Hi   I have been saving my playlister tracks from BBC radio programmes and using Spotify to store and play them. However since Feb 2017 none of the tracks i have saved in the BBC playlist have...
  • jimmyojames
  • Casual Listener
  • 1021 Views
  • 6 comments
  • 1 likes
  • BBC Playlister Spotify problem
  • Closed
  • 1021 Views
  • 6 comments
  • 1 votes

Spotify Premium sound quality on Samsung Smart TV (tizen)

Hi, I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Samsung Smart TV. Is there an option, or does spotify still streams l...

  • Casual Listener
  • Hi,    I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Sam...
  • 13011 Views
  • 50 comments
  • 39 likes
  • Closed
  • 13011 Views
  • 50 comments
  • 39 votes

Samsung Galaxy S7/S7 Edge w/SD Card Offline Tracks Desyncing

Hey folks! We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card. In the meantime, we'd suggest following these steps; Reinstall Restarting your dev...

  • Spotify Legend
  • Hey folks!   We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card.   In the me...
  • 18621 Views
  • 173 comments
  • 45 likes
  • Mobile
    Samsung
    SD-card
  • Closed
  • 18621 Views
  • 173 comments
  • 45 votes

"Videos" and "Video Series" in Search lead to the same page

Hey everyone, If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right team and will let you know as soon as we have updates. Thanks!

  • Spotify Legend
  • Hey everyone,   If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right t...
  • 834 Views
  • 3 comments
  • 1 likes
  • Mobile
  • Closed
  • 834 Views
  • 3 comments
  • 1 votes

Shuffle Not Working - Spotify Connect with Sonos

I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers using Spotify Connect the queue changes such that it's o...

  • Regular
  • I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers ...
  • 4215 Views
  • 28 comments
  • 21 likes
  • Shuffle in playlists
    SONOS
    Spotify Conect
  • Closed
  • 4215 Views
  • 28 comments
  • 21 votes

[BUG][ANDROID]Storage usage reported incorrectly

Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7 Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify does not help. Note that this bug does not occur with any other app...

Screenshot_20160925-020619.png Screenshot_20160925-020724.png Screenshot_20160925-021347.png Screenshot_20160925-021421.png
  • Community Legend
  • Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7   Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify d...
  • 9373 Views
  • 32 comments
  • 30 likes
  • android 6.01
    memory
  • Closed
  • 9373 Views
  • 32 comments
  • 30 votes

We can use the offline song as ringtones

I think its a good idea, like,we could use our songsas alarms and wake up listen them, or can define a time to listen certain song because we want to do some special, we can do whatever the imagination help us to think

  • Casual Listener
  • I think its a good idea, like,we could use our songsas alarms and wake up listen them, or can define a time to listen certain song because we want to do some special, we can do whatever the imaginati...
  • 1504 Views
  • 2 comments
  • 2 likes
  • Android
    Ringtones
    songs
  • Closed
  • 1504 Views
  • 2 comments
  • 2 votes

Unable to share music with friends

Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to all my followers, instead of messaging a friend a son...

  • Regular
  • Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to al...
  • 7795 Views
  • 11 comments
  • 11 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
  • Closed
  • 7795 Views
  • 11 comments
  • 11 votes

Can't listen to music and play games anymore

Can't listen to music and play games, pokemon go for example, Android Samsung 6, used to be able to swipe down and click play but now there isn't a little music player box on the drop down when you are in a game.Further to this I used to love when I ...

  • Casual Listener
  • Can't listen to music and play games, pokemon go for example, Android Samsung 6, used to be able to swipe down and click play but now there isn't a little music player box on the drop down when you a...
  • 594 Views
  • 3 comments
  • 0 likes
  • Closed
  • 594 Views
  • 3 comments
  • 0 votes

Wrapped 2018 Top 100 playlist missing

Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,000 minutes worth. Is there a way to fix this? Thank you!

  • Casual Listener
  •   Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,0...
  • 22337 Views
  • 27 comments
  • 145 likes
  • Closed
  • 22337 Views
  • 27 comments
  • 145 votes

Terrible performance after lastest update for Windows Phone!

Spotify has been updated to a much better interface, but the problem is that this new interface made it almost impossible to use. The app takes almost 1 minute to open if connected and 30 seconds in offline mode. And while navigating throught the pla...

  • Music Fan
  • Spotify has been updated to a much better interface, but the problem is that this new interface made it almost impossible to use. The app takes almost 1 minute to open if connected and 30 seconds in ...
  • 24750 Views
  • 51 comments
  • 21 likes
  • Windows Phone
  • Closed
  • 24750 Views
  • 51 comments
  • 21 votes

I am offended by the use of the "F" word in commercials..NOT NECESSARRY!...

I don't appreciate the use of the "F" word in a currently running commercial.If this is your way for trying to force me to go premium...I would rather drop out altogether.

  • Casual Listener
  • I don't appreciate the use of the "F" word in a currently running commercial. If this is your way for trying to force me to go premium...I would rather drop out altogether.
  • 1684 Views
  • 10 comments
  • 2 likes
  • Account
  • Closed
  • 1684 Views
  • 10 comments
  • 2 votes

After recent update Spotify iOS app no longer get connects to dnx573s car head unit.

After update 8.2.0.549 Spotify iOS 10.3.1 app on my iPhone 6splus no longer connects to my KENWOOD DNX 573s. Status hangs on "connecting" on the head unit. Music occasionally plays but controls don't work and no song information is displayed.

  • Casual Listener
  • After update 8.2.0.549 Spotify iOS 10.3.1 app on my iPhone 6splus no longer connects to my KENWOOD DNX 573s. Status hangs on "connecting" on the head unit. Music occasionally plays but controls don't...
  • 1204 Views
  • 5 comments
  • 0 likes
  • Closed
  • 1204 Views
  • 5 comments
  • 0 votes