Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[iOS/iPhone] Can't delete Starred Tracks on iPhone

Unable to delete tracks on Starred playlist of the iPhone, more details on this thread here. http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Can-t-delete-songs-on-Starred-playlist-using-mobile-app/td-p/898713

  • Community Legend
  • Unable to delete tracks on Starred playlist of the iPhone, more details on this thread here.   http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Can-t-delete-songs-on-Star...
  • jeremygoh
  • Community Legend
  • 1508 Views
  • 2 comments
  • 0 likes
  • iOS
  • Fixed
  • 1508 Views
  • 2 comments
  • 0 votes

[OS X] The "Private session" option is not available

Thread: 61703 Status: Unresolved Description: The option to turn on a private session is no longer available Additional information: This bug has been here for a while, as seen i the original thread. Screenshot of the missing option: -- When posting ...

Screen-shot-2012-05-14-at-16.25.18.jpg
  • Spotify Legend
  • Thread: 61703 Status: Unresolved Description: The option to turn on a private session is no longer available   Additional information: This bug has been here for a while, as seen...
  • Peter__
  • Community Legend
  • 1488 Views
  • 5 comments
  • 0 likes
  • Fixed
  • 1488 Views
  • 5 comments
  • 0 votes

[Desktop] Connecting Behind Proxy Causes Crash

Thread: 650738 Description: Connecting via a proxy causes a network deadlock to crash the client in desktop version 0.9.7.x. To reproduce: Attempt to launch Spotify whilst connected to the internet via a proxy. Workaround: None (although see addition...

  • Community Legend
  • Thread: 650738 Description: Connecting via a proxy causes a network deadlock to crash the client in desktop version 0.9.7.x.   To reproduce: Attempt to launch Spotify whilst con...
  • Peter__
  • Community Legend
  • 8209 Views
  • 79 comments
  • 1 likes
  • Crash
    Desktop
    proxy
  • Fixed
  • 8209 Views
  • 79 comments
  • 1 votes

[iOS] Track resumed at wrong location

Thread: 211266 Status: Closed Description "Steps to reproduce: Sync a track that is of a long duration to the device (perhaps 2 hours) Listen to that track Receive an inbound call Hang up inbound call Spotify resumes playback, but not at all close to...

  • Spotify Legend
  • Thread: 211266 Status: Closed Description "Steps to reproduce: Sync a track that is of a long duration to the device  (perhaps 2 hours) Listen to that track Receive an inbound cal...
  • Peter__
  • Community Legend
  • 1764 Views
  • 6 comments
  • 0 likes
  • Fixed
  • 1764 Views
  • 6 comments
  • 0 votes

[Desktop] Liking a track (thumbs up) won't add the Liked from Radio playlist

Thread: 124136 Status: Resolved Description If you don't have the Liked from Radio playlist yet , giving any track on any radio station a Thumbs Up the first time should create a new playlist for you called "Liked from Radio." For some users this pla...

  • Spotify Legend
  • Thread: 124136 Status: Resolved Description If you don't have the Liked from Radio playlist yet , giving any track on any radio station a Thumbs Up the first time should create a new playlist f...
  • Peter__
  • Community Legend
  • 8016 Views
  • 29 comments
  • 0 likes
  • Fixed
  • 8016 Views
  • 29 comments
  • 0 votes

[Desktop] Error 114 trying to use Spotify

Thread: 256122 (133 replies) Status: Resolved Description Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use it. Spotify remains in offline mode Additional information...

  • Spotify Legend
  • Thread: 256122 (133 replies) Status: Resolved Description Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use i...
  • Peter__
  • Community Legend
  • 11564 Views
  • 50 comments
  • 0 likes
  • Fixed
  • 11564 Views
  • 50 comments
  • 0 votes

[iOS][Bluetooth] Metadata is not transmitted

Thread: -Status: Closed Description: When using Spotify on an iOS device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-party device) Additional information: - We're co...

  • Spotify Legend
  • Thread: - Status: Closed Description: When using Spotify on an iOS device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed ...
  • Peter__
  • Community Legend
  • 6074 Views
  • 9 comments
  • 1 likes
  • Fixed
  • 6074 Views
  • 9 comments
  • 1 votes

[Desktop] Playlist title not updating on rename

Thread: 337974 Status: Fixed Description Renaming a playlist does not change the name in the playlist view until Spotify is restarted Additional information Steps to reproduce: Click New Playlist in the left hand side menu panel Call your playlist "P...

  • Roadie
  • Thread: 337974 Status: Fixed Description Renaming a playlist does not change the name in the playlist view until Spotify is restarted Additional information Steps to reproduce:...
  • Peter__
  • Community Legend
  • 1303 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 1303 Views
  • 3 comments
  • 0 votes

[Android] New music won't stay downloaded

Thread: 115032 Status: Resolved Description: Whereas older playlists remain intact, newer tracks synced for offline playback tend to get unsynced. Additional information: Disappearing playlists go back as far as July, 2012 When replying here, please ...

  • Spotify Legend
  • Thread: 115032 Status: Resolved Description: Whereas older playlists remain intact, newer tracks synced for offline playback tend to get unsynced.   Additional information: Disap...
  • Goodman
  • Spotify Legend
  • 33395 Views
  • 391 comments
  • 0 likes
  • Fixed
  • 33395 Views
  • 391 comments
  • 0 votes

[Desktop] Version 0.9.0 resets the cache location to default

Thread: 364532 Status: Resolved Description: Since update 0.9.0 the cache location resets every time you exit the app. This has two side effects: Any content you had downloaded before 0.9.0 is gone Any users with a small primary hard disk are unable ...

  • Spotify Legend
  • Thread: 364532 Status: Resolved Description: Since update 0.9.0 the cache location resets every time you exit the app. This has two side effects: Any content you had downloaded before 0.9.0...
  • Peter__
  • Community Legend
  • 7147 Views
  • 54 comments
  • 0 likes
  • Fixed
  • 7147 Views
  • 54 comments
  • 0 votes

[Windows] Clicking the title bar under the album art can crash the client every time

Reported by: jwylot Status: Closed Description: This seems to be Windows-only. Happening on, at least, windows 7 and 8. Go to preferences Put the cursor in the username field (field was blank in my case) Now click on the grey bar under the album art ...

  • Spotify Legend
  • Reported by: jwylot   Status: Closed Description: This seems to be Windows-only. Happening on, at least, windows 7 and 8. Go to preferences Put the cursor in the username fie...
  • Peter__
  • Community Legend
  • 5169 Views
  • 12 comments
  • 0 likes
  • Fixed
  • 5169 Views
  • 12 comments
  • 0 votes

[Mac][OSX 10.5] Spotify doesn't work any more

Thread: 393602 , 409632 Status: Resolved again Description Having worked previously, installing and using Spotify-0.8.5.dmg seems to result in a crash, rendering the app unusable Additional information - Updates 2013-05-16: We are investigating the i...

  • Spotify Legend
  • Thread: 393602 ,  409632 Status: Resolved again Description Having worked previously, installing and using Spotify-0.8.5.dmg seems to result in a crash, rendering the app unusable   ...
  • Peter__
  • Community Legend
  • 9620 Views
  • 68 comments
  • 0 likes
  • Fixed
  • 9620 Views
  • 68 comments
  • 0 votes

[Android] Unable to input/change last.fm details

Thread: 412352 Status: Fixed In Progress Description: Unable to input any character in the last.fm username and password fields. Attempts to enter characters the input field result in the cursor being visible for half a second, then it disappears. Ad...

  • Spotify
  • Spotify
  • Thread: 412352 Status: Fixed In Progress Description: Unable to input any character in the last.fm username and password fields. Attempts to enter characters the input field result in th...
  • Peter__
  • Community Legend
  • 5698 Views
  • 74 comments
  • 1 likes
  • Fixed
  • 5698 Views
  • 74 comments
  • 1 votes

[Account] Multiple artist recommendation e-mails

Thread: 439968 Status: Closed Description: Multiple emails being received suggesting the same artists / albums. Additional information: - - - - When posting in this forum please make sure you have read these guidelines. - - - Updates 2013-06-12: We a...

  • Roadie
  • Thread: 439968 Status: Closed Description: Multiple emails being received suggesting the same artists / albums.    Additional information: -   - - - When...
  • Peter__
  • Community Legend
  • 719 Views
  • 2 comments
  • 0 likes
  • Fixed
  • 719 Views
  • 2 comments
  • 0 votes

[Desktop][Windows] Clicking Help crashes Spotify

Thread: 442570 Status: Resolved Description: Clicking Help causes Spotify to crash Additional information: This seems to be limited to the latest version (0.9.2.18), on Windows Please provide this information so we can investigate: Spotify version(Go...

  • Spotify Legend
  • Thread: 442570 Status: Resolved Description: Clicking Help causes Spotify to crash   Additional information: This seems to be limited to the latest version (0.9.2.18), on Windows...
  • Peter__
  • Community Legend
  • 2729 Views
  • 24 comments
  • 0 likes
  • Fixed
  • 2729 Views
  • 24 comments
  • 0 votes

[Desktop] Spotify crashing when clicking user profiles

Thread: 447944 Status: Closed Description: Clicking particular user profiles on Windows 7 crashes Spotify. Additional information: Only seems to be affecting 0.9.1.53 version in recent reports. - - - When posting in this forum please make sure you ha...

  • Roadie
  • Thread: 447944 Status: Closed Description: Clicking particular user profiles on Windows 7 crashes Spotify.    Additional information: Only seems to be affecting 0.9...
  • Peter__
  • Community Legend
  • 1903 Views
  • 10 comments
  • 0 likes
  • Fixed
  • 1903 Views
  • 10 comments
  • 0 votes

[iOS] Error code 5600 bartender failed Discover Page

Thread: 454538 Status: Closed Description: Error code 5600, bartender failed appearing when attempting to access the Discover tab. Additional information: From the original thread: "I am receiving the following error for ios 6.1.4 iphone 5 with Spoti...

  • Spotify Legend
  • Thread: 454538 Status: Closed Description: Error code 5600, bartender failed appearing when attempting to access the Discover tab.   Additional information: From the original thr...
  • Peter__
  • Community Legend
  • 1744 Views
  • 8 comments
  • 0 likes
  • Fixed
  • 1744 Views
  • 8 comments
  • 0 votes

[iOS] Update 0.7.1 crashing after startup

Thread: 462212 Status: Resolved Description: iPhones (and potentially other devices) crashing as soon as Spotify starts up. Specific to version 0.7.1 Additional information: - Crash log kindly supplied by Biscuitface: http://pastebin.com/E6rWUyfu. - ...

  • Roadie
  • Thread: 462212 Status: Resolved Description:   iPhones (and potentially other devices) crashing as soon as Spotify starts up. Specific to version 0.7.1    Additional...
  • Peter__
  • Community Legend
  • 24640 Views
  • 90 comments
  • 0 likes
  • Fixed
  • 24640 Views
  • 90 comments
  • 0 votes

[Android] Missing Extreme Quality Option

Thread: 613302 Status: Fixed Description: Under some circumstances, the Extreme Quality option disappears from the Android streaming/syncing quality options. To reproduce (Steps provided by @Joe - Thanks!): Launch spotify in portrait mode Open settin...

  • Community Legend
  • Thread: 613302 Status: Fixed Description: Under some circumstances, the Extreme Quality option disappears from the Android streaming/syncing quality options.    To reproduc...
  • Peter__
  • Community Legend
  • 4392 Views
  • 22 comments
  • 0 likes
  • Android
    quality
    settings
  • Fixed
  • 4392 Views
  • 22 comments
  • 0 votes

[Android] Track data/artwork is not updated on lockscreen

Thread: 668096Status: Resolved Description: Sometimes when manually skipping a track or the next track starts the album art/track details do not get updated on the KitKat Lockscreen. Instead the previously playing track information is displayed. To r...

  • Community Legend
  • Thread: 668096 Status: Resolved Description: Sometimes when manually skipping a track or the next track starts the album art/track details do not get updated on the KitKat Lockscreen. Instead th...
  • Peter__
  • Community Legend
  • 3811 Views
  • 14 comments
  • 0 likes
  • Fixed
  • 3811 Views
  • 14 comments
  • 0 votes