Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • Bigishmac
  • Newbie
  • 672 Views
  • 12 comments
  • 30 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Under investigation
  • 672 Views
  • 12 comments
  • 30 votes

"Fans also like" section missing on mobile devices

Hey folks, We've received some reports that the "Fans also like" section is missing under Artists' profile pages. The issue seems to be affecting both iOS and Android users. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the "Fans also like" section is missing under Artists' profile pages. The issue seems to be affecting both iOS and Android users.  ...
  • tfowl
  • Casual Listener
  • 744 Views
  • 22 comments
  • 20 likes
  • Mobile
  • Under investigation
  • 744 Views
  • 22 comments
  • 20 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • tuannamnguyen
  • Music Fan
  • 8680 Views
  • 146 comments
  • 149 likes
  • Other
  • Under investigation
  • 8680 Views
  • 146 comments
  • 149 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Epek198444
  • Newbie
  • 20839 Views
  • 206 comments
  • 262 likes
  • Android
  • Under investigation
  • 20839 Views
  • 206 comments
  • 262 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Darth_Windu
  • Newbie
  • 3938 Views
  • 46 comments
  • 88 likes
  • Other
  • Under investigation
  • 3938 Views
  • 46 comments
  • 88 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • lydialikesgeese
  • Newbie
  • 12067 Views
  • 65 comments
  • 144 likes
  • iOS
  • Under investigation
  • 12067 Views
  • 65 comments
  • 144 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • remplerus
  • Newbie
  • 34726 Views
  • 328 comments
  • 311 likes
  • Desktop (Windows)
  • Under investigation
  • 34726 Views
  • 328 comments
  • 311 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • danikitty
  • Visitor
  • 1813 Views
  • 8 comments
  • 28 likes
  • Accounts
    Desktop
  • Under investigation
  • 1813 Views
  • 8 comments
  • 28 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • stefhoff
  • Newbie
  • 16617 Views
  • 115 comments
  • 176 likes
  • Your Library
  • Under investigation
  • 16617 Views
  • 115 comments
  • 176 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • 21o7rkbyvmyqga2sgdn4
  • Newbie
  • 4580 Views
  • 30 comments
  • 64 likes
  • Other
  • Under investigation
  • 4580 Views
  • 30 comments
  • 64 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

  • Moderator
  • Moderator
  • Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...
  • Vasil
  • Moderator
  • 104 Views
  • 13 comments
  • 0 likes
  • Accounts
    Subscriptions
  • Under investigation
  • 104 Views
  • 13 comments
  • 0 votes