Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Songs keep skipping and pausing randomly

For the past month or so, spotify keeps pausing and skipping songs randomly without any logical pattern on my Samsung A5. The app will be closed, and phone screen locked, in my pocket, and the song will pause, then play, then skip a few, then pause a...

  • Casual Listener
  • For the past month or so, spotify keeps pausing and skipping songs randomly without any logical pattern on my Samsung A5. The app will be closed, and phone screen locked, in my pocket, and the song w...
  • Chris
  • Spotify
  • 16004 Views
  • 49 comments
  • 29 likes
  • Android
    Mobile
  • Not An Issue
  • 16004 Views
  • 49 comments
  • 29 votes

Crossfade doesn't work when other device selected for playback

As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.

  • Casual Listener
  • As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.
  • AimeeZamiee
  • Newbie
  • 8716 Views
  • 15 comments
  • 39 likes
  • Android
    Hardware Partner
  • Not An Issue
  • 8716 Views
  • 15 comments
  • 39 votes

Parental Controls

Is Spotify now able to offer parental controls to prevent children accessing songs with explicit lyrics? I can see this idea was put forward by another user over one year ago so I would think it quite negligent of Spotify not to have addressed this i...

  • Casual Listener
  • Is Spotify now able to offer parental controls to prevent children accessing songs with explicit lyrics? I can see this idea was put forward by another user over one year ago so I would think it quit...
  • Alfredo
  • Roadie
  • 7047 Views
  • 1 comments
  • 26 likes
  • Not An Issue
  • 7047 Views
  • 1 comments
  • 26 votes

Podcasts, Daily Mixes on desktop app

Please prioritize the port to desktop of Podcasts and Daily Mixes. Thanks.

  • Casual Listener
  • Please prioritize the port to desktop of Podcasts and Daily Mixes. Thanks.
  • user-removed
  • Not applicable
  • 1141 Views
  • 6 comments
  • 35 likes
  • Desktop
  • Not An Issue
  • 1141 Views
  • 6 comments
  • 35 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • geek666
  • Casual Listener
  • 12564 Views
  • 27 comments
  • 27 likes
  • bug
  • Not An Issue
  • 12564 Views
  • 27 comments
  • 27 votes

iOS 9 excessive battery drain

Device: iPhone 6 16GB, iPhone 5s 16GB Operating System Version: iOS 9.1/iOS 9.2 Spotify Version: 4.5.0.1332 Description: The iOS app drains the battery far too quickly! Even with offline playlists, flight mode enabled and no background app refresh, m...

  • Regular
  • Device: iPhone 6 16GB, iPhone 5s 16GB   Operating System Version: iOS 9.1/iOS 9.2   Spotify Version: 4.5.0.1332   Description: The iOS app drains the battery far too quickly! Eve...
  • QuiriniusGast
  • Roadie
  • 25191 Views
  • 77 comments
  • 36 likes
  • iOS
  • Not An Issue
  • 25191 Views
  • 77 comments
  • 36 votes

Spotify not playing when screen off

Hello, When the screen is going off (computer not even in sleep), the music just stop playing. It's kind of really annoying (and power consuming) if I have to have my screen always On (or move my mouse every time) just to listen to music... And the f...

  • Casual Listener
  • Hello,   When the screen is going off (computer not even in sleep), the music just stop playing. It's kind of really annoying (and power consuming) if I have to have my screen always On (or mo...
  • dwbattle
  • Newbie
  • 6110 Views
  • 6 comments
  • 37 likes
  • Windows
  • Not An Issue
  • 6110 Views
  • 6 comments
  • 37 votes

adding an album to playlist folder - have to enter playlist name manually

I’m using premium family, HONOR 7, Android 7 plus Samsung Galaxy Tab A (2016) Android 7 If you are adding a complete Album to a playlist folder by three dots … adding to playlist … navigate to target folder … press ‚new playlist‘ you will get the nam...

  • Casual Listener
  • I’m using premium family, HONOR 7, Android 7 plus Samsung Galaxy Tab A (2016) Android 7    If you are adding a complete Album to a playlist folder by three dots … adding to playlist … nav...
  • Alfredo
  • Roadie
  • 1542 Views
  • 8 comments
  • 20 likes
  • Not An Issue
  • 1542 Views
  • 8 comments
  • 20 votes

Driving Safety Dismiss Message - URGENT SAFETY CONCERN!

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Casual Listener
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • Luan
  • Spotify Star
  • 4410 Views
  • 12 comments
  • 25 likes
  • I've got a lot of variety
    iDrive
    Safety Dismiss
  • Not An Issue
  • 4410 Views
  • 12 comments
  • 25 votes

Daily mix not showing on web app

I've noticed Spotify are rolling out the daily mix playlists. I can see them on my phone but I can't seem to find them on the web app (not desktop app - haven't checked to see if they are available there yet). Are they out already or are they even co...

  • Casual Listener
  • I've noticed Spotify are rolling out the daily mix playlists. I can see them on my phone but I can't seem to find them on the web app (not desktop app - haven't checked to see if they are available t...
  • tobsecret
  • Newbie
  • 6484 Views
  • 10 comments
  • 26 likes
  • Not An Issue
  • 6484 Views
  • 10 comments
  • 26 votes

Cannot use the Web Player from Internet Explorer 11

Lots of people reporting the same problem in the community here: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Web-Player-not-working-on-IE/td-p/1949734 The issue is that rather than a player interface appearing a page is shown te...

  • Casual Listener
  • Lots of people reporting the same problem in the community here:   https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Web-Player-not-working-on-IE/td-p/1949734   The issu...
  • JuanSebastian
  • Roadie
  • 18329 Views
  • 61 comments
  • 20 likes
  • Web Player
  • Not An Issue
  • 18329 Views
  • 61 comments
  • 20 votes

Shuffle Play on playlists still sucks

Device: LG G4 Operating System Version: Android Spotify Version: 5.2.0.855 Description: Shuffle Play on playlists keeps repeating same group of songs, to where I am never able to hear more than 75% of songs on playlists keeps it keeps playing the sam...

  • Casual Listener
  • Device: LG G4   Operating System Version: Android   Spotify Version: 5.2.0.855   Description: Shuffle Play on playlists keeps repeating same group of songs, to where I am never a...
  • sagismo
  • Newbie
  • 5870 Views
  • 19 comments
  • 27 likes
  • Android
  • Not An Issue
  • 5870 Views
  • 19 comments
  • 27 votes

[Desktop][Browse] turn off digster ad autoplay

Hello, I am paying for a Premium account to not have an advertisements in Spotify. But when I hit Browse button, there is a huge DIGSTER banner with embeded video thats always starts to autoplay. Even when I have my music playing. How could You even ...

  • Casual Listener
  • Hello,   I am paying for a Premium account to not have an advertisements in Spotify. But when I hit Browse button, there is a huge DIGSTER banner with embeded video thats always starts to auto...
  • ninabastien
  • Newbie
  • 2504 Views
  • 32 comments
  • 26 likes
  • advertisement
    Browse
    Premium
  • Not An Issue
  • 2504 Views
  • 32 comments
  • 26 votes

No more than 200 public playlists?

I have *a lot* of public playlists, but I want them all to be public. Currently spotify only displays the first 200 playlists as public. It would be good if the entire selection of public playlists could be seen.

  • Casual Listener
  • I have *a lot* of public playlists, but I want them all to be public. Currently spotify only displays the first 200 playlists as public. It would be good if the entire selection of public playlists c...
  • papasmurph
  • Music Fan
  • 1751 Views
  • 8 comments
  • 24 likes
  • Public Playlists
  • Not An Issue
  • 1751 Views
  • 8 comments
  • 24 votes

BeoPlay A9 not supported anymore?

After trying everything to get Spotify connect working again on my BeoPlay A9 I saw it simply isn't being supported anymore (https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/002/page/1/thread-id/50566). Leaving me with an expensiv...

  • Music Fan
  • After trying everything to get Spotify connect working again on my BeoPlay A9 I saw it simply isn't being supported anymore (https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/002/p...
  • JuanSebastian
  • Roadie
  • 2458 Views
  • 1 comments
  • 16 likes
  • Hardware Partner
  • Not An Issue
  • 2458 Views
  • 1 comments
  • 16 votes

Can't add songs to collaborative playlists on Spotify Web Player

Can't add songs to collaborative playlists on Spotify Web Player since a recent update - unless I'm missing it somehow. Either way not obvious at all. Can still do it on phone. Seems an incredibly basic thing to overlook in an update.

  • Casual Listener
  • Can't add songs to collaborative playlists on Spotify Web Player since a recent update - unless I'm missing it somehow. Either way not obvious at all. Can still do it on phone. Seems an incredib...
  • Pook-Terror
  • Casual Listener
  • 6276 Views
  • 11 comments
  • 20 likes
  • collaborative playlists
    Web Player
  • Not An Issue
  • 6276 Views
  • 11 comments
  • 20 votes

Spotify on Apple iWatch 3

So it seems that there is no spotify application for the iwatch 3 as stand alone streaming with just the cellular connected watch.... a) if and when will spotify create this?b) considering transfering to apple music because apple music will stream to...

  • Casual Listener
  • So it seems that there is no spotify application for the iwatch 3 as stand alone streaming with just the cellular connected watch....   a) if and when will spotify create this? b) considering...
  • MattSuda
  • Spotify Star
  • 13439 Views
  • 5 comments
  • 17 likes
  • Not An Issue
  • 13439 Views
  • 5 comments
  • 17 votes

Radio songs limited, shuffle not working

In the last few days there has been a weird change in Spotify's user-interface for radio stations. The menus used to say "Start Artist/Song Radio," and when you clicked that option a radio station would start playing songs on shuffle, showing album c...

  • Regular
  •   In the last few days there has been a weird change in Spotify's user-interface for radio stations.  The menus used to say "Start Artist/Song Radio," and when you clicked that option a ra...
  • Tymkowichej
  • Newbie
  • 5749 Views
  • 30 comments
  • 25 likes
  • Desktop
  • Not An Issue
  • 5749 Views
  • 30 comments
  • 25 votes

Removed features: Popular Playlists with Artist in them and Where Is This Artist Popular?

This annoys me to no end, since I used this all the time.Before you could click an artists name, then their "about" and you'd see where they had the most listeners and in what popular playlists they'd be found.And now those are gone. Why?

  • Casual Listener
  • This annoys me to no end, since I used this all the time. Before you could click an artists name, then their "about" and you'd see where they had the most listeners and in what popular playlists the...
  • Hubo
  • Community Legend
  • 2148 Views
  • 13 comments
  • 18 likes
  • Desktop
    Mac
    Web Player
    Windows
  • Not An Issue
  • 2148 Views
  • 13 comments
  • 18 votes

Playlists overriding Crossfade Settings

Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which include 5 or 10 second crossfades.

  • Casual Listener
  • Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which in...
  • xeode
  • Casual Listener
  • 10291 Views
  • 8 comments
  • 15 likes
  • Crossfade
  • Not An Issue
  • 10291 Views
  • 8 comments
  • 15 votes