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Can't access my time capsule yet I have used Spotify 4+yrs

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Can't access my time capsule yet I have used Spotify 4+yrs

slovelynn
Casual Listener

Plan

Premium

 

Country

United Staes

 

Device

(Samsung Galaxy s7 edge & web player on Chromebook) 

 

My Question or Issue 

I have been a Spotify premium member for 4+ years and recently I have been trying to access my 'time capsule' and after not finding it under the 'made for you' of 'decades' sections I visited https://timecapsule.spotify.com/ and it said that "You need to listen to more tracks on Spotify to get a personalized Time Capsule playlist" which doesn't make sense as I listen to music on the daily. 

 

I made sure I was signed into my account on the browser and tried it again but still got the same message.

 

I have a feeling that it might be connected to another problem I have were none of my recent played artists show up under my recently played artists on my profile page (I tried fixing that by turning the private sesh mode off and on again and restarting my app but it didn't do anything) but that is just a very uneducated guess.

 

I was really looking forward to listening to my time capsule so let me know if you have any ideas on how to fix my problem.

 

Thank you!

5 Replies

Betreff: Can't access my time capsule yet I have used Spotify 4+yrs

Rising Star 16 ListenToGlobal
Rising Star 16

Hey there!

 

That sounds very odd. I'd suggest you to contact @SpotifyCares either on Twitter or via this contact form. They are awesome at helping when it's about tech queries.

 

Keep me posted.

Felix

ListenToGlobalRising Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Can't access my time capsule yet I have used Spotify 4+yrs

4loh7509
Composer

Did you manage to access your Time Capsule? I can't get mine either. 

Re: Can't access my time capsule yet I have used Spotify 4 yrs

slovelynn
Casual Listener
No I haven't been able to :(

Re: Can't access my time capsule yet I have used Spotify 4 yrs

Rising Star 16 ListenToGlobal
Rising Star 16

Hey @slovelynn,

 

I'm sorry that you still have no access to your Time Capsule.

Have you been reaching out to SpotifyCares? If so, what did they say on this?

 

Thanks

Felix

 

ListenToGlobalRising Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't access my time capsule yet I have used Spotify 4 yrs

4loh7509
Composer

Hi, 

I was waiting for their response. Today I got an email saying that "it's technically impossible to generate this playlist at the moment". 

Maybe it'll be available in fhe future, but no Time Capsules for us now, I guess. 

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