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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

46872 Views

7 replies

3 likes

  • 46872 Views
  • 7 replies
  • 3 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

dk1301

Newbie

35272 Views

195 replies

18 likes

Other
  • 35272 Views
  • 195 replies
  • 18 likes

Constant rebuffering on Squeezebox Touch

Hi Team My favourite music service works perfectly on my PC and did work perfectly on my Squeezebox Touch until last week. I now have continual rebuffering. Song starts then stops. Not occassionaly but all the time. I can no longer use Spotify on the...

Visitor

Hi Team My favourite music service works perfectly on my PC and did work perfectly on my Squeezebox Touch until last week. I now have continual rebuffering. Song starts then stops. Not occassiona...

user-removed

Not applicable

694 Views

1 replies

0 likes

  • 694 Views
  • 1 replies
  • 0 likes

Remote Spotify on Samsung Smart TV?

Hi! I'm very pleased that I finally got the spotify app to work on my Samsung Smart TV. Finally I can listen to all my songs and playlists through my stereosystem connected to the TV. The only thing is that using the TV remote is not really convenien...

Newbie

Hi!   I'm very pleased that I finally got the spotify app to work on my Samsung Smart TV. Finally I can listen to all my songs and playlists through my stereosystem connected to the TV.&nb...

dogus06

Casual Listener

19590 Views

5 replies

2 likes

  • 19590 Views
  • 5 replies
  • 2 likes

[WP8] I'm a developer, and I'm here to say "pull yourselves together"

Hi there Spotify. I'm a developer myself doing Windows Phone apps for quite some time. Now, it has been known that a Windows Phone 7.5 Spotify app is available, but not for Windows Phone 8.0. This doesn't even make sense. Windows Phone 8 is FULLY bac...

Casual Listener

Hi there Spotify.   I'm a developer myself doing Windows Phone apps for quite some time. Now, it has been known that a Windows Phone 7.5 Spotify app is available, but not for Windows Phone 8...

user-removed

Not applicable

2103 Views

5 replies

3 likes

  • 2103 Views
  • 5 replies
  • 3 likes

WD TV Live - Spotify playback skipping

I've been having an issue streaming to my WDTV Live where the playback will begin "skipping" - playback becoming intermittent, rapidly starting and stopping. Sometimes resetting to the beginning of a track will fix, sometimes not. Rsetting the device...

Casual Listener

I've been having an issue streaming to my WDTV Live where the playback will begin "skipping" - playback becoming intermittent, rapidly starting and stopping.  Sometimes resetting to the beginnin...

milthorpe

Newbie

685 Views

2 replies

2 likes

  • 685 Views
  • 2 replies
  • 2 likes

[BB] Can't log in

I've been using Spotify on my blackberry for 6 months. Apart from some bugs I've never had a problem. Today I can't log in, the app just hangs on the login page. The only thing I changed since I last used spotify was my is my blackberry password (not...

Casual Listener

I've been using Spotify on my blackberry for 6 months. Apart from some bugs I've never had a problem. Today I can't log in, the app just hangs on the login page. The only thing I changed since I last...

grischdoff

Regular

960 Views

6 replies

0 likes

  • 960 Views
  • 6 replies
  • 0 likes

Missing album on Sonos

The Sepiamusic album Trenches is available on the normal Spotify app, but when I search on Sonos it doesn't appear either as an album listed for artist Sepiamusic or by an album title search. If I use the Spotify app to create a playlist for the albu...

Casual Listener

The Sepiamusic album Trenches is available on the normal Spotify app, but when I search on Sonos it doesn't appear either as an album listed for artist Sepiamusic or by an album title search.   ...

447 Views

0 replies

0 likes

  • 447 Views
  • 0 replies
  • 0 likes

Empty playlist on WD TV Live Hub with firmware 3.08.14

I have empty playlists on this device. This has been an intermittent problem for several months. Spotify work fine on other devices, Ipad, Iphone. In the past device reset and/or reset online service accounts would fix the problem. That method no lon...

Newbie

I have empty playlists on this device.  This has been an intermittent problem for several months.  Spotify work fine on other devices, Ipad, Iphone.  In the past device reset and/or re...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

[BB] Playing Synced tracks in BlackBerry music player

I've downloaded all my playlists to my SD card and I want to play them in BB music player and not in Spotify. How do I do it? Seems like a legit question. Since I've technically paid for these tracks and now "own them" i should be allowed free usage ...

Regular

I've downloaded all my playlists to my SD card and I want to play them in BB music player and not in Spotify. How do I do it?    Seems like a legit question. Since I've technically pa...

Peter__

Community Legend

885 Views

3 replies

0 likes

  • 885 Views
  • 3 replies
  • 0 likes

[WP7.5] Unable to play music on mobile online with premium membership.

For a couple of weeks I haven't been able to listen to any music online on my Windows 7 mobile. When I try to play a tune Spotify starts downloading, but the music never starts

Casual Listener

For a couple of weeks I haven't been able to listen to any music online on my Windows 7 mobile.   When I try to play a tune Spotify starts downloading, but the music never starts

user-removed

Not applicable

490 Views

1 replies

1 likes

  • 490 Views
  • 1 replies
  • 1 likes

Squeezebox Radio pauses every 10secs - New Premium account

Noob here - my Squeezebox is within 10ft of a great wifi signal on fibre Bband yet my streaming pauses every 10secs or so for 1 or 2 secs. Not sure if there's a solution or if this typical service. Any advice please? Terry.

Newbie

Noob here - my Squeezebox is within 10ft of a great wifi signal on fibre Bband yet my streaming pauses every 10secs or so for 1 or 2 secs.   Not sure if there's a solution or if this typical...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

login credentials are invalid

I have installed spotify on my sonos interface. And can find my playists and everything. Furthermore I have a premium account. When trying to play a song via spotify it says -login credentials for spotify are invalid, cannot platy the song- (translat...

Regular

I have installed spotify on my sonos interface. And can find my playists and everything. Furthermore I have a premium account.   When trying to play a song via spotify it says -login credent...

Peter__

Community Legend

5084 Views

18 replies

0 likes

  • 5084 Views
  • 18 replies
  • 0 likes

Solved!! [BB] (Curve 9360) Spotify Premium Account.

Hi, Am getting a (2nd hand) BB Curve 9360 for my daughter, we currently use an Android Phone on our Premium Acc. Posts here suggest the BB Mobile Platform, is not exactly 'Brilliant' - Is it 'Acceptable' , coz if not, There's no point having our Prem...

Music Fan

Hi, Am getting a (2nd hand) BB Curve 9360 for my daughter, we currently use an Android Phone on our Premium Acc. Posts here suggest the BB Mobile Platform, is not exactly 'Brilliant' - Is it 'Acc...

Peter__

Community Legend

2298 Views

7 replies

0 likes

  • 2298 Views
  • 7 replies
  • 0 likes

Logitech 19 keybord buged 1?

hi there when im in spotify i cant use my g19 keybord to turn sound or down but if i click on but I go out on the desktop it work fine !? can you guys plz fix that fast Enzaki out

Casual Listener

hi there when im in spotify i cant use my g19 keybord to turn sound or down but if i click on but I go out on the desktop it work fine !? can you guys plz fix that fast   Enzaki out

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
  • 0 likes

Solved!! Samsung Smart TV App standard bitrate?

Hi What is the standard bitrate of the Samsung Smart TV App? Is there some way to change the bitrate (normal/high/extreme). I can't find anything in the preferences of the app.

Newbie

Hi   What is the standard bitrate of the Samsung Smart TV App? Is there some way to change the bitrate (normal/high/extreme). I can't find anything in the preferences of the app.

stratosnn

Composer

17498 Views

28 replies

2 likes

  • 17498 Views
  • 28 replies
  • 2 likes

web-api support for radio

Most 3rd party equipment developers like to use HTTP requests and a lot of premium account users like to use the radio feature. Please add radio api support to: https://developer.spotify.com/technologies/web-api/ The request with SONOS has been stati...

Regular

Most 3rd party equipment developers like to use HTTP requests and a lot of premium account users like to use the radio feature.   Please add radio api support to:   https://develope...

metalshark

Regular

1858 Views

2 replies

7 likes

  • 1858 Views
  • 2 replies
  • 7 likes

Spotify on WD TV Live, without TV switched on

I purchased a WD TV Live. I can use my Spotify-account, but I have to switch on my TV to search and play. There are apps for my android-mobile phone, but they don't seem to have Spotify-support. Am I missing something? It would be great if TV can sta...

Newbie

I purchased a WD TV Live. I can use my Spotify-account, but I have to switch on my TV to search and play. There are apps for my android-mobile phone, but they don't seem to have Spotify-support. Am...

950 Views

0 replies

1 likes

  • 950 Views
  • 0 replies
  • 1 likes

Vierra Connect

Will Spotify ever become a partner with Panasonic Viera Connect?

Newbie

Will Spotify ever become a partner with Panasonic Viera Connect?

semily1980

Newbie

3613 Views

4 replies

12 likes

  • 3613 Views
  • 4 replies
  • 12 likes

[WP7.5] WIindows Nokia 610 Spotify saying it is in Offline mode when it is definetly not.

I have switched the offline mode off in the settings however it still says I am in offline mode.

Newbie

I have switched the offline mode off in the settings however it still says I am in offline mode.

user-removed

Not applicable

1170 Views

1 replies

0 likes

  • 1170 Views
  • 1 replies
  • 0 likes

[Unspecified] Spotify playing by its self.

Spotify has added songs on to my phone which I don't even know, not only that, it starts playing randomly, and if I click on a song I want to listen to it plays a few seconds of it, then it skips to the next and then it will just keep skipping throug...

Newbie

Spotify has added songs on to my phone which I don't even know, not only that, it starts playing randomly, and if I click on a song I want to listen to it plays a few seconds of it, then it skips to ...

user-removed

Not applicable

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Car stereo that natively runs Spotify?

Does anyone make a car stereo that natively runs Spotify? Or has anyone got Spotify running on a car stereo that runs android? Thanks!

Newbie

Does anyone make a car stereo that natively runs Spotify? Or has anyone got Spotify running on a car stereo that runs android? Thanks!

Joe

Community Legend

1101 Views

2 replies

0 likes

  • 1101 Views
  • 2 replies
  • 0 likes