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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

54148 Views

7 replies

4 likes

  • 54148 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

36933 Views

209 replies

18 likes

Other
  • 36933 Views
  • 209 replies
  • 18 likes

Window resizes even in full screen mode

When trying to use the slider on the far side of the screen, where my friends social history is displayed, the mouse cursor automatically changes to the "resize arrows" and can change the width of the window, even when maximised. It's really annoying...

Music Fan

When trying to use the slider on the far side of the screen, where my friends social history is displayed, the mouse cursor automatically changes to the "resize arrows" and can change the width of th...

freshwire

Newbie

1643 Views

2 replies

2 likes

  • 1643 Views
  • 2 replies
  • 2 likes

Solved!! [WP 7.5] Windows Phone spotify problems

Love spotify, had it on iPhone and on android before but this WP7 app is a bit iffy: - Nearly always offline - Cannot ff/rw in songs (no scroll) - randomly decides to show nothing as synced offline - NEVER syncs (wifi or 3g) (i force it through playi...

Casual Listener

Love spotify, had it on iPhone and on android before but this WP7 app is a bit iffy:     -  Nearly always offline -  Cannot ff/rw in songs (no scroll) -  randomly d...

Jenncan33

Casual Listener

19481 Views

81 replies

17 likes

  • 19481 Views
  • 81 replies
  • 17 likes

[Unspecified] Facebook help

Please could someone help me with a Facebook issue. When I log into my spotify account via my computer and I want to sign into Facebook through my spotify account. It will not let me do it ! I've tried umpteen times to do this and even gone to spotif...

Newbie

Please could someone help me with a Facebook issue. When I log into my spotify account via my computer and I want to sign into Facebook through my spotify account. It will not let me do it ! I've tri...

user-removed

Not applicable

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

[WP 7.5] Windows Phone: Roaming connection issue.

I've tried all my best to get through to spotify that there is an issue with the Spotify App for Windows Phone 7. The last message I sent them they never replied to. So there's that. All I want to know is if there are other people out there who uses ...

Casual Listener

I've tried all my best to get through to spotify that there is an issue with the Spotify App for Windows Phone 7. The last message I sent them they never replied to. So there's that.   All I...

user-removed

Not applicable

1737 Views

4 replies

1 likes

  • 1737 Views
  • 4 replies
  • 1 likes

[Symbian] Store music on external memory card - Symbian E72

Hi guys, Spotify stores my offline music automatically on my phone memory. But my phone memory in not very large. How do I store offline music on my external memory card? Sincerely, Richard

Newbie

Hi guys,   Spotify stores my offline music automatically on my phone memory. But my phone memory in not very large. How do I store offline music on my external memory card?   Sinc...

Fraeco

Regular

959 Views

1 replies

0 likes

  • 959 Views
  • 1 replies
  • 0 likes

Signing in with Sonos

I set up my account. Can sign in with my PC. But when I enter the same login and password with Sonos using my iphone, it says the credentials are unrecognized. How can this be if the same credentials work with my PC and spotify?

Newbie

I set up my account.  Can sign in with my PC.  But when I enter the same login and password with Sonos using my iphone, it says the credentials are unrecognized.   How can this be if...

Sam

Spotify

4313 Views

1 replies

0 likes

  • 4313 Views
  • 1 replies
  • 0 likes

[WP 7.5] Why only iPhone is updated? Seriously update WP 7.5!

Hey! A playlist folders, extreme sound quality... Only in iPhone. But Spotify, do you remember that Android and Windows phone users pay to you too? Why should we pay for what we do not get. I do not want to pay for it, that iPhone users get the updat...

Visitor

Hey!   A playlist folders, extreme sound quality... Only in iPhone. But Spotify, do you remember that Android and Windows phone users pay to you too? Why should we pay for what we do not get...

user-removed

Not applicable

2066 Views

7 replies

33 likes

  • 2066 Views
  • 7 replies
  • 33 likes

Squeezebox displaying content that cannot be played

Searching via Squeezebox touch seems to find more results than via PC but I can't play most of them due to region restriction. There is a setting for this on PC spotify that only displays content that can be played, how to I stop this happening on Sq...

Newbie

Searching via Squeezebox touch seems to find more results than via PC but I can't play most of them due to region restriction. There is a setting for this on PC spotify that only displays content tha...

hajisavvas

Regular

8975 Views

9 replies

0 likes

  • 8975 Views
  • 9 replies
  • 0 likes

AV receivers that support spotify

Other then Onkyo, is there a AV receiver with air-play built in that supports spotify?

Newbie

Other then Onkyo, is there a AV receiver with air-play built in that supports spotify? 

elastictangent

Casual Listener

5818 Views

2 replies

0 likes

  • 5818 Views
  • 2 replies
  • 0 likes

[BB] Curve 9360?

Is Spotify BB app compatible with the new 9360 Curve? (it has bb7 & other screen resolution from 8520 or 9300)

Casual Listener

Is Spotify BB app compatible with the new 9360 Curve? (it has bb7 & other screen resolution from 8520 or 9300)

Sam

Spotify

5044 Views

1 replies

0 likes

  • 5044 Views
  • 1 replies
  • 0 likes

[BB] Offline mode

I got problems on my black berry torch 9800 with spotify premium. I synced it on wifi mode but I can't play the offline lists on my mobile. I also cannot connect within 3g. Only way is connect with wifi at home..

Newbie

I got problems on my black berry torch 9800 with spotify premium. I synced it on wifi mode but I can't play the offline lists on my mobile. I also cannot connect within 3g. Only way is connect wi...

Peter__

Community Legend

1195 Views

2 replies

0 likes

  • 1195 Views
  • 2 replies
  • 0 likes

Solved!! [WP 7.5] Bluetooth problem in Windows Mobile

Spotify can't play music if I shut off my Bluetooth-headphones. I need a phone restart before i can play music again. This problem is well-knowed in Spotify. I just got a Windows Phone and this is good. I love Spotify much more now. to Spotify. Hope ...

Visitor

Spotify can't play music if I shut off my Bluetooth-headphones. I need a phone restart before i can play music again.   This problem is well-knowed in Spotify. I just got a Windows Phone and...

fafaman

Newbie

5268 Views

13 replies

5 likes

  • 5268 Views
  • 13 replies
  • 5 likes

Solved!! [Sonos] Logging in

Premium subscribers that joined before our partnership with Facebook can log into Sonos with their unique username and password. However, users that login with their Facebook details will need to retrieve a username and create a device password. With...

Spotify

Premium subscribers that joined before our partnership with Facebook can log into Sonos with their unique username and password.    However, users that login with their Facebook details...

phildez99

Newbie

60902 Views

473 replies

2 likes

  • 60902 Views
  • 473 replies
  • 2 likes

Solved!! [Symbian] Problems logging in with a Facebook account

So you've got a Spotify account. And you've got a phone that's running on the Symbian operating system. But you can't get logged in! If you've created an account through Facebook, you will need to create a device password. With this password, you sho...

Spotify Legend

So you've got a Spotify account. And you've got a phone that's running on the Symbian operating system. But you can't get logged in!   If you've created an account through Facebook, you will...

marce07

Casual Listener

16055 Views

100 replies

3 likes

Symbian
  • 16055 Views
  • 100 replies
  • 3 likes