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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

51137 Views

7 replies

4 likes

  • 51137 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

oksuregreat

Newbie

36211 Views

203 replies

18 likes

Other
  • 36211 Views
  • 203 replies
  • 18 likes

Solved!!Superuser Contribution I want to turn back the old way to share songs on instagram

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

utkugr

Regular

870 Views

2 replies

0 likes

Samsung
  • 870 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hidden songs still play on Sonos

Songs that are marked as Hidden do not play on my iPhone, but when I connect to a Sonos speaker, the Hidden songs still play.This bug makes some of my playlists unplayable, since I like following others playlists and cannot simply remove the songs th...

Visitor

Songs that are marked as Hidden do not play on my iPhone, but when I connect to a Sonos speaker, the Hidden songs still play. This bug makes some of my playlists unplayable, since I like following...

Eni

Moderator

1003 Views

2 replies

3 likes

  • 1003 Views
  • 2 replies
  • 3 likes

Superuser Contribution Player only showing one song, but playing others

PlanPremiumCountryDenmarkDeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueMy spotify is super buggySometimes my player gets stuck, showing the same song on screen despite it playing another. It can be stuck there for days on end, and the...

Casual Listener

Plan Premium Country Denmark Device OnePlus 6 Operating System Android 10   My Question or Issue My spotify is super buggy Sometimes my player gets stuck, showing the same song on scr...

Alex

Spotify Legend

621 Views

1 replies

0 likes

Music
Other
  • 621 Views
  • 1 replies
  • 0 likes

Podcast new episode not shown

Hello everyone, I posted a new podcast episode on my podcast today and it is not being displayed on Spotify. All other podcast aggregators are showing the episode correctly, however on Spotify not. In order to try to force Spotify to update the feed,...

Casual Listener

Hello everyone,    I posted a new podcast episode on my podcast today and it is not being displayed on Spotify. All other podcast aggregators are showing the episode correctly, however on...

574 Views

0 replies

0 likes

Discovery & Promo
Podcast Discussion
  • 574 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Web Player] mini/iconified player bug: Pause/Play button, Play not working

Win 10 21H1 (19043.1023), 32GB RAM, Edge Chromium 91.0.864.37 (64bit) I've noticed that when I use mini-player Pause/Play button doesn't work as expected: Pause works, but Play won't work and do nothing.E.g. showing Play button I'm talking about in t...

Casual Listener

Win 10 21H1 (19043.1023), 32GB RAM, Edge Chromium 91.0.864.37 (64bit)   I've noticed that when I use mini-player Pause/Play button doesn't work as expected: Pause works, but Play won't wo...

Eni

Moderator

848 Views

3 replies

0 likes

Other
  • 848 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Is there any way to see your total listening hours on Spotify reliably?

Now I've been using Spotify for a good numbers of years now, and I always liked the thought of seeing your total listening hours throughout the account's existence. If there is any way, please tell me! Portallicious

Newbie

Now I've been using Spotify for a good numbers of years now, and I always liked the thought of seeing your total listening hours throughout the account's existence.    If there is any way...

Novy

Moderator

28596 Views

1 replies

9 likes

Other
  • 28596 Views
  • 1 replies
  • 9 likes

Superuser Contribution Partnership Spotify South Africa

Hi All I'm trying to get in contact with somebody who can help contact I repetitive for Spotify in South Africa. My Company is looking to do some business with them and we are struggling to get hold of anybody. Any suggestions of how to contact them?

Newbie

Hi All   I'm trying to get in contact with somebody who can help contact I repetitive for Spotify in South Africa.    My Company is looking to do some business with them and we are...

CarlosE

Spotify Legend

647 Views

1 replies

0 likes

Connect
  • 647 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oembed problems

Hello,I have a problem with oembed.When asking for a url like this:https://open.spotify.com/oembed?url=https://open.spotify.com/playlist/2tfLy11qzGxtvT0RnyjEN9 I get an iframe with a URL similar to this:https://open.spotify.com/embed/playlist-v2/2tfL...

Visitor

Hello, I have a problem with oembed. When asking for a url like this: https://open.spotify.com/oembed?url=https://open.spotify.com/playlist/2tfLy11qzGxtvT0RnyjEN9   I get an iframe with a...

DEFSER

Casual Listener

1364 Views

4 replies

2 likes

Connect
  • 1364 Views
  • 4 replies
  • 2 likes

Superuser Contribution Desktop App not working

PlanPremiumCountryBrazilDeviceAcer LaptopOperating SystemWindows 7 SP1 My Question or IssueFor the past two weeks, my Desktop App has not been functioning correctly. The issue is that when I press the play button, it won't play the song, the app will...

Regular

Plan Premium Country Brazil Device Acer Laptop Operating System Windows 7 SP1   My Question or Issue For the past two weeks, my Desktop App has not been functioning correctly. The issu...

Mihail

Spotify Legend

2109 Views

19 replies

0 likes

Other
  • 2109 Views
  • 19 replies
  • 0 likes

Superuser Contribution Only You

PlanFreeCountryScotland,United KingdomDeviceiPhone XROperating SystemiOS 14.5 My Question or IssueThe only you feature does not work or show up, only the playlist

Visitor

  Plan Free Country Scotland,United Kingdom Device iPhone XR Operating System iOS 14.5   My Question or Issue The only you feature does not work or show up, only the playlist&nbs...

Jeremy

Spotify Legend

432 Views

1 replies

0 likes

Music
Other
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution First song in playlists not playing (or album singles)

PlanPremiumCountryUSADeviceTesla My Question or IssueThis has happened on a few different playlists. Attached is a video from my "liked songs" playlist, but it also has happened in "release radar". Occasionally, the first song will not play and it au...

Roadie

Plan Premium Country USA Device Tesla   My Question or Issue This has happened on a few different playlists. Attached is a video from my "liked songs" playlist, but it also has happened ...

Jeremy

Spotify Legend

4359 Views

16 replies

0 likes

Connect
Other
  • 4359 Views
  • 16 replies
  • 0 likes

Superuser Contribution Spotify Homepage customization/ remove podcasts

I never listen to podcasts on spotify, as I find them a waste of time (personal preference, other opinions may vary).I might get a link from someone to listen to a bit ,but that does not mean I want to continue it, listen to similar ones or anything ...

Visitor

I never listen to podcasts on spotify, as I find them a waste of time (personal preference, other opinions may vary). I might get a link from someone to listen to a bit ,but that does not mean I wa...

dr3wpnu1z

Newbie

2549 Views

8 replies

33 likes

App & Features
Podcast Discussion
  • 2549 Views
  • 8 replies
  • 33 likes

Superuser Contribution Web Picture-in-Picture Player can't resume playback after pausing

PlanPremiumCountryMalaysiaDeviceLenovo Thinkpad x280Operating SystemWindows 10 My Question or IssueI've noticed then whenever I use the mini picture-in-picture player from the Spotify Web app, I'm unable to resume music playback after pausing. Clicki...

Casual Listener

Plan Premium Country Malaysia Device Lenovo Thinkpad x280 Operating System Windows 10   My Question or Issue I've noticed then whenever I use the mini picture-in-picture player from th...

Hexaae

Casual Listener

872 Views

2 replies

0 likes

Other
  • 872 Views
  • 2 replies
  • 0 likes

Superuser Contribution Only You Feature

PlanPremiumCountryPhilippinesDeviceIphone 11 Pro MaxOperating SystemiOS 14 My Question or IssueThe Audio Birth Chart did not appear on my Only You wrapped.

Visitor

Plan Premium Country Philippines Device Iphone 11 Pro Max Operating System iOS 14   My Question or Issue The Audio Birth Chart did not appear on my Only You wrapped.

Chocodivine

Music Fan

22762 Views

46 replies

73 likes

Samsung
  • 22762 Views
  • 46 replies
  • 73 likes

Solo tú

Spotify ha sacado hoy un nuevo conjunto de "stories" para ver lo que has ido escuchando, como lo que hizo en diciembre de 2020. Pero la entrar en el "Solo tú" las stories pasan corriendo hasta la última sin dejarme verlo. ¿Alguna solución?

Gig Goer

Spotify ha sacado hoy un nuevo conjunto de "stories" para ver lo que has ido escuchando, como lo que hizo en diciembre de 2020. Pero la entrar en el "Solo tú" las stories pasan corriendo hasta la últ...

Billy-J

Spotify Star

1534 Views

1 replies

2 likes

Music
  • 1534 Views
  • 1 replies
  • 2 likes

Superuser Contribution New Bluetooth adaptor not recognised as car

PlanPremiumCountryAustraliaDeviceSamsung Galaxy s10+Operating SystemAndroid 11 My Question or IssueI recently changed my bluetooth adaptor for my car - with the new adaptor spotify no longer enters car mode automatically. How can I set my new bluetoo...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy s10+ Operating System Android 11   My Question or Issue I recently changed my bluetooth adaptor for my car - with the new adap...

Alex

Spotify Legend

634 Views

3 replies

0 likes

Other
  • 634 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect not listing Android devices according to the model name

PlanPremiumCountryMalaysiaDeviceRealme 5 Pro, iPhone X, HP Pavilion Power 15Operating SystemAndroid 10, iOS 14.6, Windows 10 21H1 My Question or IssueI have an issue but I don’t sure whether it is intentional or is it a bug. When my Android Spotify a...

Casual Listener

Plan Premium Country Malaysia Device Realme 5 Pro, iPhone X, HP Pavilion Power 15 Operating System Android 10, iOS 14.6, Windows 10 21H1   My Question or Issue I have an issue but I do...

CarlosE

Spotify Legend

560 Views

1 replies

0 likes

Connect
Other
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to fix 'contaminated' Discovery weekly?

PlanPremiumCountryNew ZealandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDiscovery Weekly used to be a feature that I liked and I would often find good new music...

Casual Listener

Plan Premium Country New Zealand Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Discove...

Wizloq

Newbie

6327 Views

13 replies

8 likes

Music
  • 6327 Views
  • 13 replies
  • 8 likes

Spotify Connect no longer working on Audio Pro C10

Plan: DuoFree/Premium: PremiumCountry: Sweden Device: - Audio Pro C10 - OnePlus 7 Pro (Android 11) Spotify: 8.6.30.889- Samsung S20 FE (Android 11) Spotify: 8.6.30.889- MacBook Pro (Catalina) Spotify: 1.1.60.672.g6ad9c215-a My Question or IssueUp unt...

Regular

Plan: Duo Free/Premium: Premium Country: Sweden   Device: - Audio Pro C10 - OnePlus 7 Pro (Android 11) Spotify: 8.6.30.889 - Samsung S20 FE (Android 11) Spotify: 8.6.30.889 - MacBook P...

Pagge

Regular

1362 Views

1 replies

0 likes

Connect
  • 1362 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Connect doesn't work with Yamaha recievers-has this been fixed?

DeviceIphone SE, Yamaha N303Operating Systemios 14.6 My Question or IssueI see this has been an ongoing problem with Yamaha receivers for several years. I just bought a new N303 and having same issues that the receiver doesn't show up in the Spotify ...

Casual Listener

    Device Iphone SE, Yamaha N303 Operating System ios 14.6   My Question or Issue I see this has been an ongoing problem with Yamaha receivers for several years. I just bought...

Fletch101

Casual Listener

2934 Views

6 replies

0 likes

Other
  • 2934 Views
  • 6 replies
  • 0 likes