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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6758 Views
  • 47 replies
  • 6 likes
  • Other
  • 6758 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

[Developer] Artists with same name

Please do not mix up bands with same name. I don't know who the above artist/band is but he is not the Dutch symphonic metal band called delain

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  • Newbie
  • Please do not mix up bands with same name.  I don't know who the above artist/band is but he is not the Dutch symphonic metal band called delain
  • Emilia_8
  • Community Legend
  • 354 Views
  • 1 replies
  • 2 likes
  • Developer
  • 354 Views
  • 1 replies
  • 2 likes

Superuser Contribution Google Home Mini query

PlanPremiumCountryUK My Question or IssueThis may be a bit of a strange one but I hope you guys can help. I received a Google Home Mini from Spotify some time back when you had the promotion available from premium account holders. My query is that th...

  • Newbie
  • Plan Premium Country UK   My Question or Issue This may be a bit of a strange one but I hope you guys can help. I received a Google Home Mini from Spotify some time back when you had the p...
  • Eni
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Divice broadcast discord

Everything was working as intended, I had no issues with device broadcast but the last month something happened and now when I play music the album cover is gone and the album name is set to "null" whatever that means. I reinstalled both apps, nothin...

  • Regular
  • Everything was working as intended, I had no issues with device broadcast but the last month something happened and now when I play music the album cover is gone and the album name is set to "null" w...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

web player made for you

Why made for you is not directly with the playlist liked songs. It's useful if made for you to be directly on the page of collections.

  • Composer
  • Why  made for you  is not directly with the playlist liked songs.   It's useful if made for you to be directly on the page of collections.    
  • 358 Views
  • 0 replies
  • 0 likes
  • music
  • 358 Views
  • 0 replies
  • 0 likes

Superuser Contribution [IFTTT] Applet "If a recently played track" produce an error

Hello. The IFTTT Spotify Applet "If a recently played track" produce the trigger failure message: You need to re-authenticate your Spotify account to enjoy this new feature. I re-authenticated Spotify, but the problem still occurs. Any idea?

  • Visitor
  • Hello.   The IFTTT Spotify Applet "If a recently played track" produce the trigger failure message: You need to re-authenticate your Spotify account to enjoy this new feature.   I re-au...
  • Alex
  • Spotify Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • Other
  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Waiting for Connection when using plugged modem? I got a solution!

NOTE :If you're using Windows 10 and plugged modem as your main connection, experiencing "Waiting for Connection" when you want to download songs at Spotify Desktop app (downloaded from website), You are at the right place and one step closer to fix ...

  • Visitor
  • NOTE : If you're using Windows 10 and plugged modem as your main connection, experiencing "Waiting for Connection" when you want to download songs at Spotify Desktop app (downloaded from website),&n...
  • Jeremy
  • Spotify Legend
  • 2665 Views
  • 7 replies
  • 2 likes
  • Desktop
    Playlists
  • 2665 Views
  • 7 replies
  • 2 likes

Superuser Contribution [All Platforms][Other] Storing offline listens for more accurate rewind data.

I really like knowing data about my music especially knowing how much music I listen but because I don't have 4G I mostly listen offline which ends up with rewind showing me I have 40 000 minutes when I virtually listen to music every waking minute. ...

  • Newbie
  • I really like knowing data about my music especially knowing how much music I listen but because I don't have 4G I mostly listen offline which ends up with rewind showing me I have 40 000 minutes whe...
  • Elena
  • Moderator
  • 413 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps skipping halfway through on iOS and desktop, online or offline

Plan PremiumCountry UKDevice(iPhone 11, Lenovo Laptop)Operating System(iOS 14.4, Windows 10) My Question or IssueSpotify keeps skipping to random tracks I have never heard of before, at different times during the tracks. I will be listening and at a ...

  • Newbie
  • Plan Premium Country UK Device (iPhone 11, Lenovo Laptop) Operating System (iOS 14.4, Windows 10)   My Question or Issue Spotify keeps skipping to random tracks I have never heard o...
  • Alex
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Other
  • 281 Views
  • 1 replies
  • 0 likes

Uploading a song cover

HiI've been uploading my covers on instagram and wanted to know if I can uplaod then on spotify legally ? Is yeah then how can I do this ? Do I need a license ? How do I credit the real singer and composer and writer ?Can someome break it all down fo...

  • Newbie
  • Hi I've been uploading my covers on instagram and wanted to know if I can uplaod then on spotify legally ? Is yeah then how can I do this ? Do I need a license ? How do I credit the real singer and ...
  • 562 Views
  • 0 replies
  • 0 likes
  • 562 Views
  • 0 replies
  • 0 likes

[Alexa App] Can't Set Spotify as Default Player (Possible Solution)

Just sharing something that may work in case you are having a similar issue. Spotify wasn't showing up as an option for me to set it up as the default player for my Echo Dot within the Alexa App settings. Basically, I just disabled the Spotify Skill ...

Screenshot_2021-02-16-16-04-24-849_com.amazon.dee.app.jpg Screenshot_2021-02-16-16-04-17-252_com.amazon.dee.app.jpg
  • Newbie
  • Just sharing something that may work in case you are having a similar issue.    Spotify wasn't showing up as an option for me to set it up as the default player for my Echo Dot within th...
  • 8269 Views
  • 0 replies
  • 0 likes
  • Other
  • 8269 Views
  • 0 replies
  • 0 likes

Superuser Contribution Clicked the shuffle button and nothing happens...

PlanFree/PremiumDevice(Acer Chromebook 11) My Question or IssueWhen I press the shuffle button it does nothing, I tried closing the app, restarting my Chromebook but nothing. The button is just not working... any tips?

  • Newbie
  • Plan Free/Premium Device (Acer Chromebook 11)   My Question or Issue When I press the shuffle button it does nothing, I tried closing the app, restarting my Chromebook but nothing. The but...
  • CarlosE
  • Moderator
  • 370 Views
  • 1 replies
  • 0 likes
  • Other
  • 370 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [WEB Player] Invalid share link

BrowsersSeems to be on all browsers (Firefox, Chrome, Safari) The shareable link created from "Share > Copy Song Link" is invalid. For exemple, this is the link provided by the web app : https://open.spotify.com/track/10QfPYzfVK5ghTIModvmcf&si=6dbb6e...

  • Casual Listener
  • Browsers Seems to be on all browsers (Firefox, Chrome, Safari)   The shareable link created from "Share > Copy Song Link" is invalid.   For exemple, this is the link provided by the...
  • CarlosE
  • Moderator
  • 662 Views
  • 3 replies
  • 2 likes
  • Other
  • 662 Views
  • 3 replies
  • 2 likes

My songs doesnt show featured artist in title

Idk if you know how to fix this problem but when i released a song on everything except Spotify it say "VROOM (feat. Lil Valentine)" But on Spotify it says only "VROOM" And i wanna know how to fix that and have tha artist name in the titile. Also tho...

  • Visitor
  • Idk if you know how to fix this problem but when i released a song on everything except Spotify it say "VROOM (feat. Lil Valentine)" But on Spotify it says only "VROOM" And i wanna know how to fix th...
  • ei3music
  • Newbie
  • 1563 Views
  • 1 replies
  • 1 likes
  • Rap
  • 1563 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Other] Bad recording

spotify:track:248hTbzBNqpY898AbSalMFSong: Gua Iras De LuciaArtist: Paco de LucíaAlbum: Entre dos Aguas This song has errors around t=0.06 and t=0.20

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  • Newbie
  •   spotify:track:248hTbzBNqpY898AbSalMF Song: Gua Iras De Lucia Artist: Paco de Lucía Album: Entre dos Aguas   This song has errors around t=0.06 and t=0.20
  • Elena
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • Other
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't figure out how to start a song in web player

PlanPremiumCountryNLDevicelaptopOperating System Windows 10) My Question or IssueI can't figure out how to start a song from the list, I've tried single clicking, double clicking on the arrow, the high lighted field, the the song name, the artist, th...

  • Roadie
  • Plan Premium Country NL Device laptop Operating System  Windows 10)   My Question or Issue I can't figure out how to start a song from the list, I've tried single clicking, double...
  • Novy
  • Moderator
  • 513 Views
  • 4 replies
  • 0 likes
  • music
    Other
  • 513 Views
  • 4 replies
  • 0 likes

Superuser Contribution Facebook has banned a playlist page

As you can see by following this link https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fopen.spotify.com%2Fplaylist%2F37i9dQZEVXbMDoHDwVN2tF Facebook has banned a Spotify playlist. Do you know why? Can you help me with the appeal procedure...

  • Newbie
  • As you can see by following this link https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fopen.spotify.com%2Fplaylist%2F37i9dQZEVXbMDoHDwVN2tF Facebook has banned a Spotify playlist. Do you ...
  • Eni
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • Other
  • 304 Views
  • 1 replies
  • 0 likes

Couldn't find my playlist on artist account

Hi everybody, sorry if it's the wrong place to ask questions, but I didn't found any other page to ask my question. I'm trying to add a public playlist to my artist profile. On my computer when I'm on "spotify for artist" I'm adding a playlist made w...

  • Newbie
  • Hi everybody, sorry if it's the wrong place to ask questions, but I didn't found any other page to ask my question. I'm trying to add a public playlist to my artist profile.   On my computer w...
  • 445 Views
  • 0 replies
  • 0 likes
  • 445 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution BMW iDrive 6 - Title/artist instead of Title/scroll bar

PlanPremiumCountryNetherlandsDeviceiPhone 11 Pro - BMW iDrive 6Operating SystemiOS 14.4 My Question or Issue Since last month I own a BMW 4 series Gran Coupe with the latest iDrive in that generation, the iDrive 6. When I connect my iPhone to my car ...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 11 Pro - BMW iDrive 6 Operating System iOS 14.4   My Question or Issue   Since last month I own a BMW 4 series Gran Coupe with the ...
  • Alex
  • Spotify Legend
  • 678 Views
  • 1 replies
  • 0 likes
  • Other
  • 678 Views
  • 1 replies
  • 0 likes

Is it necessary to manually operate the offline mode in the Galaxy Watch?

I am using the Bluetooth version of Galaxy Watch, and it is complicated and uncomfortable to manually operate offline mode. It would be nice to automatically enter offline mode if the internet is disconnected.

  • Newbie
  • I am using the Bluetooth version of Galaxy Watch, and it is complicated and uncomfortable to manually operate offline mode. It would be nice to automatically enter offline mode if the internet is dis...
  • Billy-J
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes