App keeps switching to repeat

[Apollo2231]

Plan

Premium

Country

USA

Device

Pixel 6 Pro

Operating System

Android 14

Spotify version: 8.8.92.700

My Question or Issue

Everytime I open the app it switches playback to repeat/loop. It's not much of an issue if I hit play on a playlist. But I generally don't use playlists except at work. When I search a song and click it to play, its automatically on repeat. Since the "playlist" for one song is well... One song. That means it defaults to repeating the same song. I know the "solution" is to just uncheck the loop. But it's a hassle to open the player and change it every single time I start the app with a new session. And I'm usually not thinking about that. I'm thinking "I wanna listen to Torna a Casa and the rest of the songs the algorithm suggests like it."  And it makes it essentially impossible to start listening hands free.

Screenshots of behavior and settings.

[Apollo2231]

Hey everyone,

Thanks for posting in this thread! We appreciate your patience here while this is being looked into.

Just to confirm, does this happens when listening directly from the Spotify app on your phone or PC? Or does it only occur when listening in the car via Bluetooth?

And to help our teams with the investigation, we will need some more details. It would be great if you could send us the following (if you haven't already):

• The make, model and OS version of your device(s).
• Current Spotify version.

• Does this happen to every song or is it intermittent? Any patterns on when this happen? (i.e. when app starts for the first time).

• If possible, a short video showing how things look from your end (just make sure it doesn't include personal info). Should the files be too large to attach here in the Community, you can send them to us as unlisted YouTube videos or via Google Drive.

We'll keep an eye out for your replies!

[papavernik]

Samsung S23, Android 14, Spotify 8.9.42.575
Thought I was going crazy until I found this thread. Have had the same issue for months. Considering switching to a different streaming service because of that.

[Elovold]

Same!   I’m glad it’s not just me, but they need to get this fixed already if it’s affecting so many people.  

[Hannah81]

This problem happens when I connect to my car Bluetooth. It is ford SYNC. As soon as it connects to my car repeat comes on Spotify and you can't turn it off it just comes back on instantly. It is so annoying because it then stays on so I have to remember to turn it off when I'm not in my car. I have tried clean reinstall, clearing the cache, everything that has been suggested and I've also checked that my car itself doesn't have some sort of repeat feature enabled. This issue never used to be there it has been new in the past 3 or 4 months. I had the same car and phone before that and it never happened before. There doesn't seem to be any solutions being offered by Spotify and I see A LOT of people with the same exact issue. 

Device: Pixel 7

Android 14

Spotify version 8.9.44.368

[Japi76]

Correct. I have SYNC as well and same behaviour

[Gian86]

I also have the same behavior with Ford Sync

[DarrenDG]

Same issue. Also on Ford SYNC with a S23

[ErikTheDutchman]

I have a Samsung Galaxy S24 Ultra and 2021 Ford Escape with Sync.  I always used Android Auto in the car.  Whenever I switch to Spotify on the car screen and look at the repeat setting, it is always turned off.

It is only later, when I use Spotify directly on my phone, that I notice that repeat mode is turned on.  I have not been able to link the issue to Ford Sync.

Please provide some steps on how to reproduce the issue with Ford Sync.

[Japi76]

If I check the repeat setting while connected to the car's BT, it auto
enables repeat. If I want to disable it, it would auto-engage again.

Once I disconnect from the car and use any other BT headset, the repeat
option starts workingas intended again (disabled and I'm able to enable or
disable it)

[ErikTheDutchman]

Are you using Android Auto or just connecting to Bluetooth in the car?

[Japi76]

Just the car's BT, I don't have android auto

[yourmatt]

Ford here as well. I'm using an iPhone 13. I don't even have to be actively using Spotify either, although I'm sure it's running in the background. As soon as I plug my phone into my car, I can expect the repeat to be enabled in Spotify on my computer at home.

I don't believe this happens when I'm using the bluetooth connection. It seems to be only when plugging it in.

[Fixyourbugsaaaaaa]

Same problem with iPhone 13 Pro during connection to my 2023 Seat ibiza (Bluetooth or CarPlay)

[mcordivin]

Phone Model & OS: iPhone 12

Spotify Version: 8.9.48.455

Troubleshooting: Contacted support, clean reinstall, restarted device, clean reinstall of Apple CarPlay. 

It happens primarily on the Spotify App but it's also popping up on the Web Player from time to time. The issue seemed to start once I started using Apple CarPlay & it's making the app completely unusable. I don't want to leave Spotify but this is too frustrating to keep putting up with. Customer support offered no real solutions. 

[attackrelease]

---

@OscarDC wrote:

We can confirm that the right folks are aware of the situation and are currently working on a solution for this issue. At the moment, we don't have a specific date for this to be resolved, but we'll make sure to post any relevant updates here.

---

It's been 3 months since "the right folks" became aware of the situation and were "working on a solution". Any indication about when a fix will be pushed to the apps or is the plan to not address it any time soon? @oscarDC

[Japi76]

We must be a small amount of affected users so they don't give a **bleep** about
it

[MCAB]

@MihailY's   response is not helpful either. Basically they are saying  "Here's a link to the answer. Go find it yourself", which links to the post I'm reporting to. This issue seems to be happening when connected to a Bluetooth device.

[Quezion]

Spotify is getting roasted on social media for their failure to fix this or even an implement a workaround.

https://www.reddit.com/r/memes/comments/1dla20u/spotify_haters_incoming_in_three_two_one/

I said I'd cancel if this wasn't fixed by July. Spotify might not care about my Duo membership but they'll reprioritize after enough cancellations.

[MCAB]

That reddit thread seems to focus more on shuffle than repeat/loop, unless I missed something

[Quezion]

If I squint, I'd say Spotify has a general problem remembering and honoring user preferences.

It's possible that the repeat bug is caused by an actual accident rather than Spotify's hostile decision to force a feature on their customer (supposedly smart shuffle doesn't turn off anymore on the free plan.)

Since Spotify & their representatives have failed to fix these issue or even properly acknowledge them to their community, I'm happy to call attention to the roasts for any reason.

[MCAB]

I hear you 💯, and I share your sentiment.