Artist pages missing on webplayer

[tiborle]

Plan

Premium

Country

Croatia

Device

HP Probook G4 (IMHO not influencing the issue)

Operating System

Windows 10, Webplayer (tried Chrome and FF)

My Question or Issue

e.g. Antonín Dvorak's page, Antonio Vivaldi's page, J. S. Bach's page...  are missing on webplayer, but everything in place on the Windows application and Android application too?! 
Interesting fact: only the classical music authors are missing... 🤔

[Elena · Accepted solution]

Hey hey @tiborle!

Thanks for reaching out this sounds a bit odd and we'll do our best to help you out here.

Can you let us know if you've already tried to log out > restart your computer > log back in? It's also a good idea to try opening the web player on different browser or in an incognito window to  see if that helps.

If that doesn't do it for you, could you try a different network as well?

Keep us in the loop here.

[tiborle]

Hi Elena,
thanks for your answer!

I have tried all the suggested solutions back then at the moment of my post, and during following days (different browsers with extensions activated or deactivated, different computers, WiFi or directly connected, my company's VPN or my home network...), including cleaning the browser's cache, but nothing helped.
Right now everything is OK! Maybe it was just a temporary issue...

Take care and stay healthy!

[Elena]

Hey hey @tiborle!

Thanks for getting back to us with the good news.

It is possible that it was a temporary issue with the player that got solved with an update. It's great to hear that it all works well now.

If there's anything else we can do for you, just let us know!

Have a lovely weekend ahead 🌞

Stay safe!