[BB] Blackberry does not sync offline tracks

[Richiemail]

After using Spotify on my Blackberry without any issues (apart from skips in offline tracks) for a month or so, I updated to 0.5.1.2 through Blackberry app world, and my playlists stopped synchronising. I tried reinstalling, then reinstalling and deleting the spotify folder on the media card, but still no luck.

I can see my playlists and stream music, but playlists do not sync. When marked for offline use, I get the download progress bar, showing "syncing 1 out of XX", but it doesn't progress. 

I also regularly get login failed errors when I launch the app.

Overall, stability seems to have taken a massive dive with this version. But even going back to the 0.5.0.3 version on the m.spotify.com site has the same issues. (Why is there such a big gap between the app world version and the version on the Spotify site?)

Has anyone else found a solution this issue?

[clobqueen]

I am experiencing exactly the same issues with my blackberry, using version 0.5.0.2.  I am unable to download a seemingly random selection of playlists with the same symptoms described here, but I am still able to dowload a few.  As of this evening, I am also unable to log into spotify on my blackberry.  The exact same credentials work fine on desktop/website.

[user-removed]

I have exactly the same problem. If the offline playlists sync do not work, Spotify for BB is unuseful.

[dc152]

I also have exactly the same issue... Incredibly frustrating. If anyone knows of a fix to this I'd be very grateful.

[HarveyEaster1]

Hi, I have the same issue! So frustrating, what do we pay our £10 a month for?

Spotify service status says they are currently experiencing some issues, hopefully this is only a temporary problem to do with that.

I have filled in one of those support forms and sent it off, if you all send one they might up the severaty of the issue.

Cheers

Harvey

[Rayn0rrr]

Same here and getting increasingly annoyed by this.

-R

[user-removed]

Afortunately I am on the 30 days trial. I was seriously to be a premium member, but first the service has to work.

[Sam]

Hi guys,

Before I escalate this further, I need you guys to try a couple of troubleshooting tips...

- Firstly, a basic clean reinstall. We need to ask.

- Secondly, could you go to Options > Device Management > Application Management > Spotify App > Edit Permissions. If you could then unblock ports 4070, 433 and 80. If you could then try syncing again.

[nick87c]

Like it says in the title, offline playlists won't download on blackberry anymore. Worked fine for 6 months but just now it won't download again. Customer Support is awful, received 1 email in 24 hours leaving me still without my songs. Just terrible, tempted to cancel my account now. Any spotify workers please help solve this problem.

[Liam]

---

@nick87c wrote:

Like it says in the title, offline playlists won't download on blackberry anymore. Worked fine for 6 months but just now it won't download again. Customer Support is awful, received 1 email in 24 hours leaving me still without my songs. Just terrible, tempted to cancel my account now. Any spotify workers please help solve this problem.

---

Hi, sorry that Spotify support was bad 😞

Have you tried reinstalling the app?

Liam

(Don't forget to read my signature)

[nick87c]

Yes I have and to no avail. Other blackberry users seem to be having this problem as well with the offline playlists. Hmmm.

[Liam]

---

@nick87c wrote:

Yes I have and to no avail. Other blackberry users seem to be having this problem as well with the offline playlists. Hmmm.

---

It's probably a bug that needs to be fixed by the devs then - sorry 😞

[nick87c]

What seems fishy is there is no way to actually contact spotify for customer support, just some fishy ticket submission service and the forrums. 

[Liam]

---

@nick87c wrote:

What seems fishy is there is no way to actually contact spotify for customer support, just some fishy ticket submission service and the forrums. 

---

I know, I know - but hey, forums are fun 😉

[Sam]

Nick87c - I've just moved your thread over here, as it's the same topic. Could you try the steps I mention above?

[nick87c]

I appreciate the reply but I can't find the option to unblock ports. You will have to be more specific as to where exactly it is found. I have the connections, interactions and user data drop downs but can't find any option for the ports

[Rayn0rrr]

If I am in edit permissions I cant seem to find anything about "Ports"?

-R

[dc152]

Success! I'd tried uninstalling and reinstalling repeatedly, but then had a brainwave. In home/user/ there is a "spotify" folder which doesn't disappear when you uninstall spotify- this is why my phone was still showing nearly full storage after I uninstalled the app. I deleted that folder manually through windows explorer, reinstalled the app, and voila! Now started synching again. Fingers crossed that works for some of the rest of you!

[nick87c]

I'm not too sure I follow what your'e saying on this one. You seem to be answering my question with the question I asked. What I mean is I followed your instructions to the directory that you stated but can't fnd the "port options".

[nick87c]

I will try this now and see how it goes - figners crossed!