Black screen CarPlay

[3228_aje-leey]

Plan

Premium

Country

Spain

Device

CarPlay with iPhone SE

Operating System

VW Golf 2018 // 11.4 iOS

 When I connect my iphone with CarPlay and open spotify, it doesnt show in the screen, it is all black. The problem start when spotify gave me the option to connect spotify with Waze because the size of the screen change and it break everything turning into black.

I tried unistalling waze, reinstalling spotify, changing the cable, open spotify in a lot of ways... Nothing works.

I connect my friend's iphone 6 and it works correctly...

How can I fix it? 

Thank you very much.

[Jemi]

Hey @3228_aje-leey,

If CarPlay isn’t working for you, these steps can help:

• Make sure Siri is turned on.
• Check your iPhone has the latest version of iOS.
• Restart your iPhone and your car.
• If possible, connect your iPhone to a different USB port in your car.
• Try a different Lightning to USB cable.

If the problem persists, you may need to perform further troubleshooting. Check out the Apple CarPlay support site for help.

Let us know if there's anything else!