Can't log in on android phone

[KSmiles0747]

When trying to log in with my android phone, I get an error message that says "This email and password combination is incorrect". When I click the OK button, the screen goes blank and the same message appears. It's not allowing me to input the correct information. Does this sound familiar to anyone?

[Lyubka]

Hey @KSmiles0747,

Thank you for reaching out here in the Community.

You can start off by trying a clean reinstall of the app with the steps here to make sure you have the latest version and that any outdated files are removed. Give your device a quick restart as well before you open the newly installed app.

If that doesn't solve the issue, could you let us know if you're getting this error message while on 5G, Wi-Fi or both? 

If a family member has a Spotify account, it could also be a good idea to ask them to log in on your device to see if the app behaves the same way.

We'll be on the lookout for your reply. Feel free to get back to us if you have any further questions 🙂