Help Wizard

Step 1


Cannot get 5.1 sound using Spotify on Xfinity

Cannot get 5.1 sound using Spotify on Xfinity

I’m using Premium in USA


DEVICE/Operating System

Xfinity 4K cable box (not a Streaming only device)


My Question or Issue

I have a 5.1 surround sound system (sounds bar for Left/center/right and in ceiling speakers for back right and back left and a subwoofer) with my xfinity 4K cable box connected to a modern Sony receiver via HDMI.  When I play music using the Spotify app, the music is only playing through my sound. There is not audio coming from the rear speakers or subwoofer.  If I play music using Spotify Connect through my receiver, all the speakers are used including the subwoofer (love the sound!).  I’ve tried all 3 the audio modes through the xfinity box and I’ve switched my settings on the receiver from multi-channel stereo and Dolby Surround and the music is still only playing through the sound bar.    The surrounding sound works for other apps on Xfinity like Netflix and Prime Video.


2 Replies

Hey @Clonan,


Thanks for posting here 🙂


Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one.


It's also a good idea to try with another account to check if anything changes.


Keep us in the loop! If you have questions, you know where to find us.


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This answer wasn’t relevant to the question. 
I have the same problem via steam box and Xbox console, and problem is only with Spotify. 

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