Cannot log into my Onkyo SS System!

[AModestLion]

This A/V reciever specially has a spotify app, but it won't let me log in to it. I keep getting an error message. I can log in fine on my iphone and desktop. Here is my model. Onkyo HT-S7409. It doesn't let me log in through facebook with it, which does on my other apps. Anyway around this? Thanks!

[David · Accepted solution]

There certainly is. In order to log into an Onkyo device, pop over this page and follow the instructions. 

[AModestLion]

That did the trick. Thank you for the lightning fast answer, David!

[AModestLion]

Just a quick question, does this app use premium? I have premium on my main account, so I was not sure  how that worked.

[David · Accepted solution]

Yes, you'll need to have Premium in order to use Spotify on your Onkyo Receiver.

[AModestLion]

Thanks again!

[abigdeal]

When I go to 

https://www.spotify.com/us/account/set-device-password/

it just forwards me to edit my profile and is of no help whatsoever.

The only reason I even GOT Spotify premium was to use it on my Onkyo.  Why do I even have to create a completely different login and password for my Onkyo?  This is beyond silly.

[DanGLon]

I also cannot logon using my onkyo. 

I have retrieved my username and password for loging in without FB details and when try to logon using the Onkyo amp it sayd that I should visit spotify.com and password is incorrect.  This is strange as i can use the same username and password combo to logon using my iphone or mac

please assist 

[Peter__]

Hey 🙂 

I am going to move this topic over to the Hardware Devices section since that is where Onkyo support normally resides. 

Do you have a premium account? 

I'm not exactly sure how the Onkyo system works but is it possible to completely remove and then reinstall the Spotify application or anything like that?

Peter

[DanGLon]

thank you for the reply.  I have a premium account. so i am really unsure as to how to resolve

[Peter__]

Does your password have any non-alphanumeric characters in it? 

Peter

[DanGLon]

it does not it has one capital letter, several lower case letters and a numeric

[Peter__]

Very strange, and you are logging in using your set device password and your Spotify username which should be a string of 10 digits if you have a Facebook created account?

Peter

[DanGLon]

correct username is 10 digits.  I can login to my iphone and laptop using the 10 digit username and the password which contains an upper case letter, lower case letters and a numeric.

[Peter__]

Are you connecting to the internet on the onkyo through cable or using WiFi?

Just running down issues I have seen before, sorry if its a lot of questions.

Peter

[DanGLon]

the connection to internet is cable.  happy to answer any questions in order to resolve this 

[Peter__]

Just dug up an old post, here might be worth giving those steps a go. 

Peter

[DanGLon]

thank you so much for the assistance.  I checked the system and although cable was wired there was a USB dongle intserted and pickiing up wireless.

problem resolved and your efforts are much appreciated

[Peter__]

No problem 😉 

If you have any other issues just make a new topic. 

Peter

[Daso]

Hi
I have also the same problem with my Integra 50.4 amplifier. Can not login to spotify. I have premium account, and not using facebook credentials.

Can u help with this?