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Cannot log into my Onkyo SS System!

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Cannot log into my Onkyo SS System!

This A/V reciever specially has a spotify app, but it won't let me log in to it. I keep getting an error message. I can log in fine on my iphone and desktop. Here is my model. Onkyo HT-S7409. It doesn't let me log in through facebook with it, which does on my other apps. Anyway around this? Thanks!

You Can't Quit Me
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Accepted Solutions
Marked as solution

There certainly is. In order to log into an Onkyo device, pop over this page and follow the instructions. 

Airhorn Enthusiast

View solution in original post

Marked as solution

Yes, you'll need to have Premium in order to use Spotify on your Onkyo Receiver.
Airhorn Enthusiast

View solution in original post

32 Replies
Marked as solution

There certainly is. In order to log into an Onkyo device, pop over this page and follow the instructions. 

Airhorn Enthusiast

That did the trick. Thank you for the lightning fast answer, David!

You Can't Quit Me

Just a quick question, does this app use premium? I have premium on my main account, so I was not sure  how that worked.

You Can't Quit Me
Marked as solution

Yes, you'll need to have Premium in order to use Spotify on your Onkyo Receiver.
Airhorn Enthusiast

Thanks again! Smiley Happy

You Can't Quit Me

When I go to 

 

https://www.spotify.com/us/account/set-device-password/

 

it just forwards me to edit my profile and is of no help whatsoever.

 

The only reason I even GOT Spotify premium was to use it on my Onkyo.  Why do I even have to create a completely different login and password for my Onkyo?  This is beyond silly.

I also cannot logon using my onkyo. 

 

I have retrieved my username and password for loging in without FB details and when try to logon using the Onkyo amp it sayd that I should visit spotify.com and password is incorrect.  This is strange as i can use the same username and password combo to logon using my iphone or mac

 

please assist 

Hey 🙂 

 

I am going to move this topic over to the Hardware Devices section since that is where Onkyo support normally resides. 

 

Do you have a premium account? 

I'm not exactly sure how the Onkyo system works but is it possible to completely remove and then reinstall the Spotify application or anything like that?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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thank you for the reply.  I have a premium account. so i am really unsure as to how to resolve

Does your password have any non-alphanumeric characters in it? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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it does not it has one capital letter, several lower case letters and a numeric

Very strange, and you are logging in using your set device password and your Spotify username which should be a string of 10 digits if you have a Facebook created account?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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correct username is 10 digits.  I can login to my iphone and laptop using the 10 digit username and the password which contains an upper case letter, lower case letters and a numeric.

Are you connecting to the internet on the onkyo through cable or using WiFi?

Just running down issues I have seen before, sorry if its a lot of questions.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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the connection to internet is cable.  happy to answer any questions in order to resolve this 

Just dug up an old post, here might be worth giving those steps a go. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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thank you so much for the assistance.  I checked the system and although cable was wired there was a USB dongle intserted and pickiing up wireless.

 

problem resolved and your efforts are much appreciated

No problem 😉 

If you have any other issues just make a new topic. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hi
I have also the same problem with my Integra 50.4 amplifier. Can not login to spotify. I have premium account, and not using facebook credentials.

Can u help with this?

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