Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • alejandroportsv
  • Newbie
  • 779 Views
  • 5 replies
  • 2 likes
  • Other
  • 779 Views
  • 5 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17271 Views
  • 8 replies
  • 1 likes
  • Other
  • 17271 Views
  • 8 replies
  • 1 likes

Superuser Contribution Bose soundtouch cuts track short

When i am playing spotify through my bose it sounds amazing, apart from it always cuts the last track of an album short by about a minute or so. Literally just cuts it dead without warning. any ideas?

  • Casual Listener
  • When i am playing spotify through my bose it sounds amazing, apart from it always cuts the last track of an album short by about a minute or so. Literally just cuts it dead without warning.   ...
  • oasisphponic
  • Casual Listener
  • 761 Views
  • 2 replies
  • 0 likes
  • Other
  • 761 Views
  • 2 replies
  • 0 likes

Chromecast often stops for periods

Both my Chromecast audio and Chromecast video often stop for up to 30 seconds every 2-3 songs when I cast Spotify. On the audio it just stops - on my device the play seconds keep on counting, but no audio. On my Chromecast video it displays the 3 dot...

  • Newbie
  • Both my Chromecast audio and Chromecast video often stop for up to 30 seconds every 2-3 songs when I cast Spotify. On the audio it just stops - on my device the play seconds keep on counting, but no ...
  • 451 Views
  • 0 replies
  • 0 likes
  • 451 Views
  • 0 replies
  • 0 likes

Can't find friends, or anyone!

Hey, all, I am a premium family user, just signing in for the first time but have had family Spotify for a while. I am failing miserably in my quest to find anybody using the Find Friend feature. I have tried using search for my family members using ...

  • Casual Listener
  • Hey, all, I am a premium family user, just signing in for the first time but have had family Spotify for a while. I am failing miserably in my quest to find anybody using the Find Friend feature. I h...
  • hankenj
  • Casual Listener
  • 289 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spellistor på schema tystnar

När jag spelar musik enligt ett schema så spelas samma låt 6-7 gånger i rad och ibland tystnar musiken helt. Detta trots att jag har flera spellistor omlott, all musik är nedladdad till offline och de alla ligger på "repeat" (dvs listan står på repea...

  • Newbie
  • När jag spelar musik enligt ett schema så spelas samma låt 6-7 gånger i rad och ibland tystnar musiken helt. Detta trots att jag har flera spellistor omlott, all musik är nedladdad till offline och d...
  • Alejandar
  • Spotify
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! spotify installation has made my internet work very slowly

My wife bought me a Spotify Premium membership for my birthday and installed it on my laptop. Since then unfortunately the internet (through both Chrome and Edge) has been grindingly slow and things that used to be fine like looking at youtube are al...

  • Newbie
  • My wife bought me a Spotify Premium membership for my birthday and installed it on my laptop. Since then unfortunately the internet (through both Chrome and Edge) has been grindingly slow and things ...
  • Dreadlord
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 346 Views
  • 1 replies
  • 0 likes

[WP8] Missing tracks from playlists on 8X

Since I haven't' seen any help regarding my problem, here's a new thread. In short, there are tracks in most all of my playlists that simply don't show up on my 8X. At all. Can't be streamed, or synced, because they aren't there. All of them are avai...

  • Regular
  • Since I haven't' seen any help regarding my problem, here's a new thread.   In short, there are tracks in most all of my playlists that simply don't show up on my 8X. At all. C...
  • tma3030
  • Newbie
  • 908 Views
  • 9 replies
  • 0 likes
  • WP 8
  • 908 Views
  • 9 replies
  • 0 likes

Superuser Contribution Songs disappeared from playlist

My favourite playlist has mysteriously lost all it's songs (about 400) up until the last 30 or so that I've just added. I haven't deleted the songs, I hadn't even looked at the playlist since yesterday, I've just been adding songs blindly. But when I...

  • Casual Listener
  • My favourite playlist has mysteriously lost all it's songs (about 400) up until the last 30 or so that I've just added. I haven't deleted the songs, I hadn't even looked at the playlist since yesterd...
  • Anyk17
  • Rising Star 3
  • 409 Views
  • 3 replies
  • 0 likes
  • Other
  • 409 Views
  • 3 replies
  • 0 likes

facebook account

I deactivated my facebook yesterday.This morning I opened Spotify app on my iPhone and it force closed.I opened again and found myself at login screen, typed in login details and imediatley got an email from facebook "welcome back to facebook"It came...

  • Visitor
  • I deactivated my facebook yesterday. This morning I opened Spotify app on my iPhone and it force closed. I opened again and found myself at login screen, typed in login details and imediatley got a...
  • user-removed
  • Not applicable
  • 435 Views
  • 5 replies
  • 0 likes
  • Other
  • 435 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wrong artist for album?

Hi, Correct me if I'm wrong, but are you sure that this album, https://open.spotify.com/album/6D44tfHu9G0qkncPVzdfEP was released by the same artist, ATB, aka André Tanneberger: https://open.spotify.com/artist/7jZM5w05mGhw6wTB1okhD9? I have a feeling...

  • Visitor
  • Hi,   Correct me if I'm wrong, but are you sure that this album, https://open.spotify.com/album/6D44tfHu9G0qkncPVzdfEP was released by the same artist, ATB, aka André Tanneberger: ht...
  • Anyk17
  • Rising Star 3
  • 320 Views
  • 2 replies
  • 0 likes
  • music
  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Logged in to spotify web player but cant find my music just account overviw ?

Logged in through web player but i cant access any of my music playlist ? Also when i click the get spotify for free it asking me to download app . I can access on a desktop through the web player so why not the browser on cell phone ?

  • Newbie
  • Logged in through web player but i cant access any of my music playlist ? Also when i click the get spotify for free it asking me to download app . I can access on a desktop through the web player so...
  • Anyk17
  • Rising Star 3
  • 278 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Revoking Sonos App Access - Does this log my account out of other Sonos players?

I have my own Sonos system, but have also logged into my Spotify account on other Sonos systems (via the app), and did not know that I needed to log out of my account before leaving that person's house. I am now having trouble with someone accessing ...

  • Casual Listener
  • I have my own Sonos system, but have also logged into my Spotify account on other Sonos systems (via the app), and did not know that I needed to log out of my account before leaving that person's hou...
  • CwazyGirl
  • Casual Listener
  • 955 Views
  • 2 replies
  • 0 likes
  • 955 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cache Windows 10 mobile full and can not be emptied

Spotify please answer the problem of solving the problem of the full cache memory of Windows 10 on a mobile device.

  • Newbie
  • Spotify please answer the problem of solving the problem of the full cache memory of Windows 10 on a mobile device. 
  • Alejandar
  • Spotify
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][NOW] Fix my Glitch and Give us User to User messaging and Sharing Back!

Nick Is very correct it is a very poor aggravating thing that we can not send people not on facebook friends a song at all. They said in a past post I read on here that it is to reduce spam sent to people that we don't know. The fact is that Spotify ...

  • Visitor
  • Nick Is very correct it is a very poor aggravating thing that we can not send people not on facebook friends a song at all. They said in a past post I read on here that it is to reduce spam sent to p...
  • Alejandar
  • Spotify
  • 734 Views
  • 1 replies
  • 0 likes
  • All Platforms
    NOW
  • 734 Views
  • 1 replies
  • 0 likes

Solved!! transfer playlists

Hi is it possible to transfer my playlists and my songs from one account to another?

  • Casual Listener
  • Hi is it possible to transfer my playlists and my songs from one account to another?
  • tomasrex
  • Roadie
  • 1066 Views
  • 1 replies
  • 0 likes
  • Other
  • 1066 Views
  • 1 replies
  • 0 likes

Superuser Contribution Study : Chill Music on Spotify to decrease the pain during surgical procedure

Hi Spotify,I'm Quentin from France.Well, I'm a resident in orthopedic surgery and since some months I get the idea to plug my bluetooth speaker during the ambulatory operations and to use the "Chill" Playlist on spotify. And guess what .... I've noti...

  • Newbie
  • Hi Spotify, I'm Quentin from France. Well, I'm a resident in orthopedic surgery and since some months I get the idea to plug my bluetooth speaker during the ambulatory operations and to use the "Ch...
  • Alejandar
  • Spotify
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Offline Tracks Limit

I have been using the Premium subscription for a while now, however i still do not know how it really works. What i saw on the Help section it shows 'With a Spotify Premium subscription you can sync up to 3,333 tracks from the Spotify catalogue on 3 ...

  • Casual Listener
  • I have been using the Premium subscription for a while now, however i still do not know how it really works. What i saw on the Help section it shows   'With a Spotify Premium subscription you ...
  • Toadtoad
  • Roadie
  • 311 Views
  • 3 replies
  • 0 likes
  • music
  • 311 Views
  • 3 replies
  • 0 likes

Spotify Won't Play Anything. PC Downloaded Version OR Web Player

Hi there,So I was playing songs on Spotify just now and all was working fine until suddenly and without warning, nothing will play at all. I keep getting the error message at the top saying 'Can't play the current song'. It is like this for ever song...

  • Visitor
  • Hi there, So I was playing songs on Spotify just now and all was working fine until suddenly and without warning, nothing will play at all. I keep getting the error message at the top saying 'Can'...
  • alexander_noir
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 365 Views
  • 2 replies
  • 0 likes

Solved!! After Windows Phone 10 anniversary update

Hi guys, since the Windows Phone 10 anniversary update, the Spotify app is not working. A constant "loading" display pops up, and a premium upgrade is requested, even I'm already a premium user. What shoul I do? I use Lumia 640XL. Big hug from Brazil...

  • Casual Listener
  • Hi guys, since the Windows Phone 10 anniversary update, the Spotify app is not working. A constant "loading" display pops up, and a premium upgrade is requested, even I'm already a premium user....
  • osornios
  • Spotify Star
  • 792 Views
  • 3 replies
  • 0 likes
  • 792 Views
  • 3 replies
  • 0 likes