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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3736 Views
  • 28 replies
  • 6 likes
  • Other
  • 3736 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Spotify connect for web player

Hello.Web player worked just fine until yesterday. Right now it's just spin around and around loading screen and after some time show error"Flas unavailable"i tried installing flash but same problem and same error show up every time.I tried with goog...

  • Newbie
  • Hello. Web player worked just fine until yesterday. Right now it's just spin around and around loading screen and after some time show error"Flas unavailable"i tried installing flash but same p...
  • user-removed
  • Not applicable
  • 407 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 407 Views
  • 1 replies
  • 0 likes

Web player not working

Every time I try to use play.spotify.com/browse, it redirects me to www.spotify.com/fi/ instead. What's wrong? I am using Win RT/IE on my Lumia 2520.

  • Casual Listener
  • Every time I try to use play.spotify.com/browse, it redirects me to www.spotify.com/fi/ instead. What's wrong? I am using Win RT/IE on my Lumia 2520.
  • ingelize
  • Newbie
  • 261 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! BlackBerry BBM Music status

Hi there, I have the free version of Spotify and use it over wifi whilst at work. I chat using BBM instant messenger and until recently my friends could see what I was listening to. However since I've upgraded the Spotify version they can't now. I ha...

  • Casual Listener
  • Hi there, I have the free version of Spotify and use it over wifi whilst at work. I chat using BBM instant messenger and until recently my friends could see what I was listening to. However since I'v...
  • richardsennett
  • Casual Listener
  • 7163 Views
  • 10 replies
  • 0 likes
  • BB10
  • 7163 Views
  • 10 replies
  • 0 likes

Flash Problem With Chrome

Hi its 11/1/2016 i started up chrome and went to spotify's web player and it told me to enable flash i did and it wont work i have also manually put the URL in and accept it to make the plugin work but still will not work and i cant get it to work at...

  • Regular
  • Hi its 11/1/2016 i started up chrome and went to spotify's web player and it told me to enable flash i did and it wont work i have also manually put the URL in and accept it to make the plugin work b...
  • qw3rt33
  • Gig Goer
  • 794 Views
  • 5 replies
  • 1 likes
  • Web Player
    Windows
  • 794 Views
  • 5 replies
  • 1 likes

Spotify won't open - Windows phone

Hey whoever can help - this morning spotify was working fine, but now every time I try to open it on windows phone it just gives me the loading screen but never actually opens past that. Any suggestions? I've tried updating the app and turning the ph...

  • Newbie
  • Hey whoever can help - this morning spotify was working fine, but now every time I try to open it on windows phone it just gives me the loading screen but never actually opens past that. Any sugges...
  • Kapanar
  • Newbie
  • 2113 Views
  • 5 replies
  • 0 likes
  • 2113 Views
  • 5 replies
  • 0 likes

Músicas offline no Windows Phone 10

Não estou conseguindo deixar nenhuma música offline, já desinstalei e baixei de novo mas fica parado em 0% o download da música. Alguém sabe como consertar??

  • Visitor
  • Não estou conseguindo deixar nenhuma música offline, já desinstalei e baixei de novo mas fica parado em 0% o download da música. Alguém sabe como consertar??
  • ILPlais
  • Regular
  • 393 Views
  • 1 replies
  • 1 likes
  • 393 Views
  • 1 replies
  • 1 likes

web player

my web player from spotify doesn't working. when I touch the link I will be back to the home screen ( sorry for bad english i'm dutch)

  • Newbie
  • my web player from spotify doesn't working. when I touch the link I will be back to the home screen ( sorry for bad english i'm dutch)
  • sakura08
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

How do I stop Spotify from auto playing when I open the Chrome extension?

Everytime I log onto Spotify via the Chrome web player, Spotify starts playing the "Beat the Commute Blues" playlist. I swear to god if it happens again, I'm going to go to their offices and throw eggs. I didn't create the playlist. I'm not subscribe...

  • Visitor
  • Everytime I log onto Spotify via the Chrome web player, Spotify starts playing the "Beat the Commute Blues" playlist.  I swear to god if it happens again, I'm going to go to their offices and th...
  • 247 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 247 Views
  • 0 replies
  • 0 likes

Issues with local data

I have a "little" problem with local data on Spotify. I have about 20 songs in my playlist which can't be found on Spotify due to being a remix from songs or just because for the fact the the artist is not on Spotify.I can't play any of these songs o...

  • Newbie
  • I have a "little" problem with local data on Spotify. I have about 20 songs in my playlist which can't be found on Spotify due to being a remix from songs or just because for the fact the the artist ...
  • 134 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 134 Views
  • 0 replies
  • 0 likes

Control Sonos over Spotify app

I have read that Sonos and Spotify are launching in October 2016 a beta functionality to control Sonos directly from spotify app.. I am a beta user and today is the last day of October.. Do you know anything about the real release date? Do I need to ...

  • Casual Listener
  • I have read that Sonos and Spotify are launching in October 2016 a beta functionality to control Sonos directly from spotify app.. I am a beta user and today is the last day of October.. Do you know ...
  • SeSt
  • Newbie
  • 570 Views
  • 3 replies
  • 1 likes
  • 570 Views
  • 3 replies
  • 1 likes

Solved!! Steven Wilson's Hand.Cannot.Erase Removed

Hi everyone,I have received a notification that Steven Wilson's latest album was on Spotify. I have been listening it for a couple of weeks but now I can't find it. Somehow I have managed to find but it is not possible to play it. What happened? It w...

  • Casual Listener
  • Hi everyone, I have received a notification that Steven Wilson's latest album was on Spotify. I have been listening it for a couple of weeks but now I can't find it. Somehow I have managed to find...
  • Prgrssychdlc
  • Casual Listener
  • 1654 Views
  • 4 replies
  • 2 likes
  • music
    Other
  • 1654 Views
  • 4 replies
  • 2 likes

Spotify web player won't stream properly

Hi Everyone, I'm having an issues with spotify web player on all my laptops and tablets at home. As soon as i press play its like the songs don't stream properly, it continuisly needs to "buffer". the song constantly stops for a second then starts up...

  • Regular
  • Hi Everyone,   I'm having an issues with spotify web player on all my laptops and tablets at home. As soon as i press play its like the songs don't stream properly,  it continuisly needs ...
  • jlco
  • Music Fan
  • 2120 Views
  • 3 replies
  • 1 likes
  • Web Player
  • 2120 Views
  • 3 replies
  • 1 likes

Lost playlist / Sonos integration

Hi there I use Sonos to access Spotify and save music to Spotify playlists but have now lost all my playlists and there is a list of other playlists in there which seem to be other people's. No idea why. Can anyone help? Thanks!

  • Casual Listener
  • Hi there I use Sonos to access Spotify and save music to Spotify playlists but have now lost all my playlists and there is a list of other playlists in there which seem to be other people's. No idea ...
  • dj3dx
  • Casual Listener
  • 630 Views
  • 3 replies
  • 0 likes
  • 630 Views
  • 3 replies
  • 0 likes

What will it actually take to fix Discover Weekly?

I know several people have mentioned that Discover Weekly repeats the same songs week after week- and that it used to be awesome, but now it's so frustrating. Why hasn't this been addressed? The DW playlist used to be my single favorite thing about S...

  • Newbie
  • I know several people have mentioned that Discover Weekly repeats the same songs week after week- and that it used to be awesome, but now it's so frustrating. Why hasn't this been addressed? The DW p...
  • 170 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 170 Views
  • 0 replies
  • 0 likes

Not able to play album

This is my favourite release of The Four Seasons, for some reason I am not able to play it. It opens my Spotify desktop app but nothing happens. Is anyone else able to play this album? https://open.spotify.com/album/7ffk3O23uysOPeovbEmhRW#upsell

  • Casual Listener
  •   This is my favourite release of The Four Seasons, for some reason I am not able to play it. It opens my Spotify desktop app but nothing happens. Is anyone else able to play this album? &nbsp...
  • Poptartzz
  • Roadie
  • 380 Views
  • 3 replies
  • 0 likes
  • Mac
    Web Player
  • 380 Views
  • 3 replies
  • 0 likes

Sort playlist by Followers

i am looking for i good new playlist with the browse function.can i sort the playlists by followers ?? i want to be able to sort by followers, so i see the ''most followed'' lists first

  • Regular
  • i am looking for i good new playlist with the browse function. can i sort the playlists by followers ??   i want to be able to sort by followers, so i see the ''most followed'' lists first
  • MartinStoichkov
  • Community Legend
  • 749 Views
  • 1 replies
  • 2 likes
  • Web Player
    Windows
  • 749 Views
  • 1 replies
  • 2 likes

Devices?

When will the "devices" feature be available again on the sidebar?I heard that it was coming back, but there was no ETA on that - this was over a year ago.Can i still plan on this feature coming back, and if so, when?I would like my playlists from my...

  • Newbie
  • When will the "devices" feature be available again on the sidebar? I heard that it was coming back, but there was no ETA on that - this was over a year ago. Can i still plan on this feature coming ...
  • McLachlan
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • Mac
    Web Player
  • 229 Views
  • 1 replies
  • 0 likes

Testament Brotherhood of the Snake.

Hi,The above has been uploaded onto spotify but there are problems with the following tracks; Born in a rut (no sound from 02:03 onwards), Centuries of Suffering (no sound from 01:20), and Black Jack ( no sound from 00:33). Please can you fix this pr...

  • Newbie
  • Hi, The above has been uploaded onto spotify but there are problems with the following tracks; Born in a rut (no sound from 02:03 onwards), Centuries of Suffering (no sound from 01:20), and Black ...
  • MostlyMetal
  • Regular
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Rearranging playlist folders

Until about a year ago I was able to drag and drop my playlist folders (I have them set up by artist). I've gone along creating folders as I discover new artists--but am now getting frustrated because it's hard to find the folder to move new music in...

  • Casual Listener
  • Until about a year ago I was able to drag and drop my playlist folders (I have them set up by artist).  I've gone along creating folders as I discover new artists--but am now getting frustrated ...
  • szivar
  • Newbie
  • 299 Views
  • 1 replies
  • 6 likes
  • Web Player
    Windows
  • 299 Views
  • 1 replies
  • 6 likes