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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Myrthrax

Casual Listener

33261 Views

176 replies

15 likes

Other
  • 33261 Views
  • 176 replies
  • 15 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

delope123

Newbie

24420 Views

10 replies

3 likes

Other
  • 24420 Views
  • 10 replies
  • 3 likes

Solved!! How to get better radio?

Hi guys, I was wondering if anyone knew how to get a better radio or station with Spotify? The biggest problem I have right now is all the repeats, usually after making a station, after 3 weeks worth of listening it ends up becoming a repeat station....

Visitor

Hi guys, I was wondering if anyone knew how to get a better radio or station with Spotify? The biggest problem I have right now is all the repeats, usually after making a station, after 3 weeks worth...

shaggyb

Casual Listener

8242 Views

3 replies

1 likes

Other
  • 8242 Views
  • 3 replies
  • 1 likes

Solved!! What counts as a stream?

If I put a song on repeat, does each time it plays count as a stream

Newbie

If I put a song on repeat, does each time it plays count as a stream

katmieu

Newbie

143305 Views

2 replies

2 likes

Music
  • 143305 Views
  • 2 replies
  • 2 likes

Spotify on PS4 totally useless

Hello everybody! I don't think there is a solution for my problem, but I'll give it a try. I've already searched the internet for hours and tried like 10 different methods. I can hear every song on Spotify on my smartphone, tablet and laptop. But it ...

Newbie

Hello everybody!    I don't think there is a solution for my problem, but I'll give it a try.  I've already searched the internet for hours and tried like 10 different methods. &nb...

Djdlum

Casual Listener

1734 Views

2 replies

1 likes

Connect
Other
  • 1734 Views
  • 2 replies
  • 1 likes

Pagamento: Desconto no Premium para Jovens de Baixa Renda

Olá Spotify, Sou um beneficiário do ID Jovem, Programa Social do Governo Federal (através do CadÚnico), que por meio da Lei nº 12.852/2013 dá o direito para Jovens Brasileiros entre 15 e 29 anos com renda familiar de até dois salários mínimos a trans...

Visitor

Olá Spotify,   Sou um beneficiário do ID Jovem, Programa Social do Governo Federal (através do CadÚnico), que por meio da Lei nº 12.852/2013 dá o direito para Jovens Brasileiros entr...

2589 Views

0 replies

16 likes

All Platforms
Other
  • 2589 Views
  • 0 replies
  • 16 likes

Feature suggestions

The lyrics for english and simplified chinese songs can be shown on the screen like kkbox and the option to select a specific song should also be available even without being a premium member (like kkbox from Google Play Store). More promotions like ...

Casual Listener

The lyrics for english and simplified chinese songs can be shown on the screen like kkbox and the option to select a specific song should also be available even without being a premium member (like k...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Live sync of collaborative playlist

Hi! I'm throwing a party with some friends. I shared a collaborative playlist and Im showing it via Chromecast on my TV. My friends joined the playlist and they added songs. But unfortunately the collaborative playlist does not sync real-time. If som...

Newbie

Hi! I'm throwing a party with some friends. I shared a collaborative playlist and Im showing it via Chromecast on my TV. My friends joined the playlist and they added songs. But unfortunately the col...

Mvh43

Newbie

746 Views

1 replies

1 likes

Web Player
  • 746 Views
  • 1 replies
  • 1 likes

Slave device for any account.

Allow us to use Spotify connect without logging in on the slave device... Multiple Spotify users in my home but one central sound system hooked up to a computer would be nice to not have to login to different accounts since the laptop is tucked away ...

Newbie

Allow us to use Spotify connect without logging in on the slave device... Multiple Spotify users in my home but one central sound system hooked up to a computer would be nice to not have to...

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

Impact of favouring/removing songs in Your Daily Mix

Hi! What is the exact impact of favouring/removing a song in Your Daily Mix? I am wondering if I favour or remove a song in my Daily Mix 1, will this also impact it in my other 5 Daily Mixes? In addition, how come if I favour/remove a song in my Spot...

Casual Listener

Hi! What is the exact impact of favouring/removing a song in Your Daily Mix? I am wondering if I favour or remove a song in my Daily Mix 1, will this also impact it in my other 5 Daily Mixes?  ...

316 Views

0 replies

1 likes

Other
  • 316 Views
  • 0 replies
  • 1 likes

Problem with ps4 app

When I open the app it asks me to login. After I entered username and password, it asks to link accounts. When I try to "link accounts", I get the message that the accounts are already linked. (I have not linked my spotify account to any other PSN.) ...

Casual Listener

When I open the app it asks me to login. After I entered username and password, it asks to link accounts. When I try to "link accounts", I get the message that the accounts are already linked. (I hav...

KatesHere

Community Legend

681 Views

3 replies

0 likes

PlayStation
Sony
  • 681 Views
  • 3 replies
  • 0 likes

Highlighting holidays and events

I love Spotify first of all. I logged in today and saw that all the "highlighted" special playlists were in reference to international women's day. I'm all for having music to celebrate events and special days but every play list seemed a little much...

Newbie

I love Spotify first of all. I logged in today and saw that all the "highlighted" special playlists were in reference to international women's day. I'm all for having music to celebrate events and sp...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Pressing the play button doesn't play the music.

Since the latest webplayer update I have been unable to stream music from my campus. it seems the new DRM/CDN isn't pushing out the music stream. The only way I have found that fixes the problem is to reset my browser/uninstall reinstall the browser ...

Music Fan

Since the latest webplayer update I have been unable to stream music from my campus. it seems the new DRM/CDN isn't pushing out the music stream. The only way I have found that fixes the problem is t...

300 Views

0 replies

0 likes

Web Player
  • 300 Views
  • 0 replies
  • 0 likes

new look - list view per artist

Hey there,I have some troubles with the new look of the web player.Is there any way to see all songs by one artist like it was with the old version sorted by album? And when playing an album, it stays with that one. How can you make it to automatical...

Regular

Hey there, I have some troubles with the new look of the web player. Is there any way to see all songs by one artist like it was with the old version sorted by album? And when playing an album, it ...

casseyq

Newbie

2619 Views

7 replies

2 likes

Web Player
  • 2619 Views
  • 7 replies
  • 2 likes

How to make rare songs available on Spotify

Clearly, many great songs are missing from Spotify and I think your listeners can be of help. After having sent requests both to you and the relevant record companies, I have concluded that this will never work (no action taken, no reply received). M...

Newbie

Clearly, many great songs are missing from Spotify and I think your listeners can be of help. After having sent requests both to you and the relevant record companies, I have concluded that this will...

511 Views

0 replies

0 likes

All Platforms
Music
  • 511 Views
  • 0 replies
  • 0 likes

[Windows Phone 10] Playlist offline Button is missing

Hello Everybody, I´m having a premium spotify account which I´m using on several devices (Ipad, PC, Windows Phone). I´m only having one big issue on my Windows Phone (Microsoft Lumio 650, WIndows 10). When I´m entering a playlist, the playlist is loa...

Casual Listener

Hello Everybody,   I´m having a premium spotify account which I´m using on several devices (Ipad, PC, Windows Phone). I´m only having one big issue on my Windows Phone (Microsoft Lumio 650, WI...

dudek10

Casual Listener

702 Views

3 replies

0 likes

  • 702 Views
  • 3 replies
  • 0 likes

Solved!! Windows Spotify Login

Every time I clicked on the Facebook login on the Spotify app for windows it won't let me in. When i click on it, it goes to Facebook, the internet login page closes and won't let me in to the Spotify app. I downloaded it and deleted it to try it aga...

Regular

Every time I clicked on the Facebook login on the Spotify app for windows it won't let me in. When i click on it, it goes to Facebook, the internet login page closes and won't let me in to the Spotif...

Nico

Community Legend

1543 Views

3 replies

0 likes

Other
  • 1543 Views
  • 3 replies
  • 0 likes

Language in webplayer

When I suppose to show the language in English, But it keeps it showing in Chinese. And I've already checked the setting of my Account is English, what suppose should I do to change back the language to English

Regular

When I suppose to show the language in English, But it keeps it showing in Chinese.  And I've already checked the setting of my Account is English, what suppose should I do to change back the l...

mlkuo

Newbie

488 Views

2 replies

0 likes

Web Player
  • 488 Views
  • 2 replies
  • 0 likes

Can't Remove Things

Alright so the new UI has completely removed the ability to remove songs from playlists easily in addition to making it completely impossible to remove playlists alltogether. I tried deleting a playlist by removing all of the songs from it, but not o...

Casual Listener

Alright so the new UI has completely removed the ability to remove songs from playlists easily in addition to making it completely impossible to remove playlists alltogether.    I tried d...

Kyata

Newbie

463 Views

1 replies

0 likes

Web Player
Windows
  • 463 Views
  • 1 replies
  • 0 likes

[Desktop] Discover Recommendations

I love the idea of a Discover section; however, I wish the Discover recommendations included more recent or new artists. For example, if I listen to the Beatles, I don't need recommendations for The Stone, The Kinks, etc. How about recommending an ar...

Regular

I love the idea of a Discover section; however, I wish the Discover recommendations included more recent or new artists.  For example, if I listen to the Beatles, I don't need recommendations fo...

470 Views

0 replies

2 likes

Desktop
  • 470 Views
  • 0 replies
  • 2 likes