Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • babatjie
  • Casual Listener
  • 5230 Views
  • 36 replies
  • 6 likes
  • Other
  • 5230 Views
  • 36 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18739 Views
  • 9 replies
  • 2 likes
  • Other
  • 18739 Views
  • 9 replies
  • 2 likes

Can't Play Track/Search Error

I mostly use Spotify on my MacBook and today it hasn't been working. When I try to play songs it says "Can't play this song" and it won't play the track and tries to skip to the next one but says it for every song. If I try to search anything, an err...

  • Visitor
  • I mostly use Spotify on my MacBook and today it hasn't been working. When I try to play songs it says "Can't play this song" and it won't play the track and tries to skip to the next one but says it ...
  • 263 Views
  • 0 replies
  • 0 likes
  • Mac
    Web Player
  • 263 Views
  • 0 replies
  • 0 likes

Spotify Web Player Open Ports Firewall

Hi, I'm the admin in this situation, I'm trying to set up our firewall/content filter to allow spotify so that users can access the web player (most users are on chromebooks). I've set it to allow .spotify.com and from the devices that are not workin...

  • Newbie
  • Hi,   I'm the admin in this situation, I'm trying to set up our firewall/content filter to allow spotify so that users can access the web player (most users are on chromebooks). I've set it to...
  • 1319 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 1319 Views
  • 0 replies
  • 0 likes

Web player does not work

For some reason my spotify web player stopped working this morning. I am using Chrome. I am able to play a song on a playlist but thereafter the subsequent songs keep on skipping indefinitely. Someone help me please!

  • Newbie
  • For some reason my spotify web player stopped working this morning. I am using Chrome.   I am able to play a song on a playlist but thereafter the subsequent songs keep on skipping indefinitel...
  • 226 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 226 Views
  • 0 replies
  • 0 likes

Web -based player - song info doesn't update

The song info in the player frame doesn't update as the song changes. It seems to lag by a song or two as you progress through a playlist or album. See my attachment - the song actually playing (highlighted in green) isn't what is displaying above th...

  • Regular
  • The song info in the player frame doesn't update as the song changes. It seems to lag by a song or two as you progress through a playlist or album. See my attachment - the song actually playing (high...
  • TattooVampire
  • Regular
  • 210 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 210 Views
  • 1 replies
  • 0 likes

Can't change linked Tumblr account

I linked a Tumblr blog to my Spotify account. I've since deleted that Tumblr blog. When I try to share using the first 'Post to...' screen -- the one with all the social media icons in a row below the text box that says #NowPlaying by default -- I re...

  • Newbie
  • I linked a Tumblr blog to my Spotify account. I've since deleted that Tumblr blog. When I try to share using the first 'Post to...' screen -- the one with all the social media icons in a row below th...
  • casky70
  • Newbie
  • 1184 Views
  • 1 replies
  • 1 likes
  • Other
  • 1184 Views
  • 1 replies
  • 1 likes

Spotify on Kindle Fire appears to be working, but won't play songs or search

Hello! Getting very frustrated - I have been using spotify all day. I turned my Kindle off when I went out, came back and logged in. It all seems to be in order, however, I can't search - it just says "Ooops, something went wrong. Try Again" to no av...

  • Casual Listener
  • Hello!    Getting very frustrated - I have been using spotify all day. I turned my Kindle off when I went out, came back and logged in. It all seems to be in order, however, I can't searc...
  • rainydays888
  • Casual Listener
  • 857 Views
  • 2 replies
  • 0 likes
  • Other
  • 857 Views
  • 2 replies
  • 0 likes

Spotify is Not Working

My Spotify Web Player is not working, as well as my Spotify App on my Mac and on my Android Phone. Whenever I start to play my playlist on my Mac or Phone, it keeps seeking through songs without playing anything. Also on the Web Player it does the sa...

  • Visitor
  • My Spotify Web Player is not working, as well as my Spotify App on my Mac and on my Android Phone. Whenever I start to play my playlist on my Mac or Phone, it keeps seeking through songs without play...
  • ice-m
  • Newbie
  • 343 Views
  • 1 replies
  • 1 likes
  • Mac
    Web Player
  • 343 Views
  • 1 replies
  • 1 likes

Skipping songs I click on

I want to play a song but it keeps skipping like 2-3 songs and playing a song from the same band i was originally listening to. Whenever i click on a song which isnt from that band it skips back to the same band!! help

  • Newbie
  • I want to play a song but it keeps skipping like 2-3 songs and playing a song from the same band i was originally listening to.  Whenever i click on a song which isnt from that band it skips ba...
  • crematedman
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I get my Discovery Weekly playlist?

It says in the support article for Spotify's Discovery Weekly playlist that you need to use Spotify for two weeks to get Discovery Weekly. However, I have been on Spotify for 4 weeks and have not got my playlist! Please help!

  • Casual Listener
  • It says in the support article for Spotify's Discovery Weekly playlist that you need to use Spotify for two weeks to get Discovery Weekly. However, I have been on Spotify for 4 weeks and have not got...
  • cantorbob
  • Newbie
  • 1021 Views
  • 4 replies
  • 0 likes
  • Other
  • 1021 Views
  • 4 replies
  • 0 likes

Solved!! Device Password E-Mail Not Received

I have tried several times over the past couple of weeks to get a device password sent to my e-mail (https://www.spotify.com/se/account/set-device-password/). I have yet to receive any e-mail with a device password. Can anyone assist? Thanks!

  • Casual Listener
  • I have tried several times over the past couple of weeks to get a device password sent to my e-mail (https://www.spotify.com/se/account/set-device-password/).  I have yet to receive any e-mail w...
  • brandongroce
  • Newbie
  • 8684 Views
  • 127 replies
  • 0 likes
  • Other
  • 8684 Views
  • 127 replies
  • 0 likes

Solved!! Sonos

I dont have premium but I want to connect to spotify ! is there a way to set it up like this....

  • Newbie
  • I dont have premium but I want to connect to spotify ! is there a way to set it up like this.... 
  • kirashi
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Songs won't play and more.

Some songs will not play at all and some will only play for a few seconds before stopping. Also, I cannot search for anything e.g. songs and etc.

  • Visitor
  • Some songs will not play at all and some will only play for a few seconds before stopping. Also, I cannot search for anything e.g. songs and etc.
  • 222 Views
  • 0 replies
  • 0 likes
  • Other
  • 222 Views
  • 0 replies
  • 0 likes

Too many ads at one time! 4-5 ads.

Hello!I have noticed that 4-5 ads will play at one time. I get having 1 or 2, but why are so many ads necessary? Looking through other forums, this problem has happened in the past.. Also, the same ad will play over and over, no variety. I know that ...

  • Casual Listener
  • Hello! I have noticed that 4-5 ads will play at one time. I get having 1 or 2, but why are so many ads necessary? Looking through other forums, this problem has happened in the past.. Also, the same...
  • 248 Views
  • 0 replies
  • 2 likes
  • Web Player
    Windows
  • 248 Views
  • 0 replies
  • 2 likes

Where's the Web-API function to remote control device?

Hello, one thing i love from premium account is the remote control from my phone to the computer. Is there any Web-API endpoint for that? I would like to be able to remotely change playlist, stop and play media. Thanks in advance

  • Newbie
  • Hello, one thing i love from premium account is the remote control from my phone to the computer. Is there any Web-API endpoint for that?   I would like to be able to remotely change playlist,...
  • 340 Views
  • 0 replies
  • 0 likes
  • Other
  • 340 Views
  • 0 replies
  • 0 likes

Windows App: Musik stoppt bei Werbung

Hallo, die Musik stoppt bei Werbung in der Windows App und läuft nicht weiter! Ist dies gewollt oder soll man dadurch zur Konkurrenz wechseln? Bitte asap abstellen! Gruss PS: das Message Forum ist auch Mist! Flooding?

  • Newbie
  • Hallo,   die Musik stoppt bei Werbung in der Windows App und läuft nicht weiter! Ist dies gewollt oder soll man dadurch zur Konkurrenz wechseln? Bitte asap abstellen!   Gruss ...
  • Grammy
  • Newbie
  • 4399 Views
  • 3 replies
  • 1 likes
  • Other
  • 4399 Views
  • 3 replies
  • 1 likes

Playstation

When I try to link my Spotify on my PlayStation 4 it says I have to switch to an already linked account. That PlayStation doesn't work anymore and I can't unlink it. Is there any way I can switch the link

  • Newbie
  • When I try to link my Spotify on my PlayStation 4 it says I have to switch to an already linked account. That PlayStation doesn't work anymore and I can't unlink it. Is there any way I can switch the...
  • kirashi
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Flash Installed, but not Recognized

A few days ago, I was getting the error message in the picture below, thinking I needed to update Flash, or something. After updating Flash, nothing changed. Then, after searching for some help, I eventually tried to edit the plugins in Google Chrome...

  • Casual Listener
  • A few days ago, I was getting the error message in the picture below, thinking I needed to update Flash, or something. After updating Flash, nothing changed. Then, after searching for some help, I ev...
  • angelbambu
  • Casual Listener
  • 302 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 302 Views
  • 3 replies
  • 0 likes

Lumia 930 bluetooth autostart / connectivity

Hi all,i just switched from Android to wp8 (Lumia 930). I really like the phone but the spotify-app ist really disappointing! Mostly I use spotify in the car and connect it via blutooth but: Why is there no autostart when i connect to the car? It alw...

  • Casual Listener
  • Hi all, i just switched from Android to wp8 (Lumia 930). I really like the phone but the spotify-app ist really disappointing! Mostly I use spotify in the car and connect it via blutooth but...
  • montand77
  • Casual Listener
  • 698 Views
  • 3 replies
  • 2 likes
  • Other
    WP 8
  • 698 Views
  • 3 replies
  • 2 likes

Superuser Contribution PS4 - Error connecting to PSN

This is really starting to get on my nerves.So I got a Ps4 months ago and I'm a pretty solid Spotify user. Have been paying for premium since I can remember.But why can't I listen on my console as well?! I've tried reinstalling, the mobile app trick,...

  • Casual Listener
  • This is really starting to get on my nerves. So I got a Ps4 months ago and I'm a pretty solid Spotify user. Have been paying for premium since I can remember. But why can't I listen on my console a...
  • TodorG
  • Casual Listener
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Nokia Lumia 950 (Windows phone)

I can't download Spotify app on my windows phone Nokia Lumia 950 Dual Sim. "Spotify is currently unavailable" is description instead of option for download it. Why?

  • Casual Listener
  • I can't download Spotify app on my windows phone Nokia Lumia 950 Dual Sim. "Spotify is currently unavailable" is description instead of option for download it. Why?
  • montand77
  • Casual Listener
  • 819 Views
  • 2 replies
  • 1 likes
  • 819 Views
  • 2 replies
  • 1 likes