Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • rxart69
  • Visitor
  • 14974 Views
  • 94 replies
  • 10 likes
  • Other
  • 14974 Views
  • 94 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20865 Views
  • 9 replies
  • 2 likes
  • Other
  • 20865 Views
  • 9 replies
  • 2 likes

The app for Windows 10 sound quality is terrible.

No matter if you turn on "premium" sound for Spotify, the app for Windows 10 sound quality is terrible. There is no change if you toggle the sound quality, never was. This is still an issue that is convenently overlooked and shrugged off by Spotify. ...

  • Regular
  • No matter if you turn on "premium" sound for Spotify, the app for Windows 10 sound quality is terrible. There is no change if you toggle the sound quality, never was. This is still an issue that is c...
  • Unradelic
  • Music Fan
  • 4327 Views
  • 1 replies
  • 4 likes
  • Web Player
    Windows
  • 4327 Views
  • 1 replies
  • 4 likes

Daily Mix for Windows Phone

I just wonder, when are we gonna have daily mix ? I really want that but there is no my spotify. Can you say something about daily mix for windows phone ?

  • Newbie
  • I just wonder, when are we gonna have daily mix ? I really want that but there is no my spotify. Can you say something about daily mix for windows phone ?
  • simdream
  • Casual Listener
  • 530 Views
  • 1 replies
  • 6 likes
  • 530 Views
  • 1 replies
  • 6 likes

Playlist in BMW integration Connected Drive

Integration of spotify into connected drive works basically fine but what really drives me crazy is the handling of playlists. I have to scroll and click 5 times until a playlist can be chosen (it actually got worse with last ios update as there is n...

  • Casual Listener
  • Integration of spotify into connected drive works basically fine but what really drives me crazy is the handling of playlists. I have to scroll and click 5 times until a playlist can be chosen (it ac...
  • agiantalienforc
  • Casual Listener
  • 954 Views
  • 1 replies
  • 0 likes
  • Other
  • 954 Views
  • 1 replies
  • 0 likes

[All Platforms] Can i translate the interface to Danish?

I'm a skilled translator. I have extensive experience with translating webpages, applications and smaller programs, and I would love to translate the Spotify interface into danish. Can I?

  • Casual Listener
  • I'm a skilled translator. I have extensive experience with translating webpages, applications and smaller programs, and I would love to translate the Spotify interface into danish. Can I? 
  • 258 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 258 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no está respetando mi música guardada.

Hola equipo, soy Aldo Ibarra y guardé el álbum "Seis EP" Del artista "Lilypop". Y ahora que quiero escuchar cualquiera de las canciones me habla acerca de la región. Exijo respuestas y obvio, escuchar mi música ya que por ello he pagado continuamente...

  • Casual Listener
  • Hola equipo, soy Aldo Ibarra y guardé el álbum "Seis EP" Del artista "Lilypop". Y ahora que quiero escuchar cualquiera de las canciones me habla acerca de la región. Exijo respuestas y obvio, escucha...
  • aldoibaré
  • Casual Listener
  • 342 Views
  • 2 replies
  • 0 likes
  • Other
  • 342 Views
  • 2 replies
  • 0 likes

DJ trying to sync playlists! Please help!

I am a DJ looking to make my hip-hop playlist public on Spotify. I copied the tracks in my playlist to a separate folder on my Mac, and added this playlist on Spotify as a source in preferences. They show up fine in Spotify. However, I would like to ...

  • Casual Listener
  • I am a DJ looking to make my hip-hop playlist public on Spotify.   I copied the tracks in my playlist to a separate folder on my Mac, and added this playlist on Spotify as a source in preferen...
  • 178 Views
  • 0 replies
  • 0 likes
  • Other
  • 178 Views
  • 0 replies
  • 0 likes

Multiple Spotify Connect Speakers On Network Not Showing

Hi,I have an Amazon Echo and separate Revo Connect on my WiFi. Since I set up the Echo, my Spotify no longer gives me the option of 'Spotify Connect' to the Revo.Is there a fix for this?Thanks

  • Newbie
  • Hi, I have an Amazon Echo and separate Revo Connect on my WiFi.   Since I set up the Echo, my Spotify no longer gives me the option of 'Spotify Connect' to the Revo. Is there a fix ...
  • 192 Views
  • 0 replies
  • 0 likes
  • Other
  • 192 Views
  • 0 replies
  • 0 likes

Swedish rock

I accidentally ONCE added ONE swedish rock song to my playlist, which I deleted immediately when I noticed it. Now spotify keeps recommending me swedish rock every freaking week. Please, tell me how to stop it! -AngryFinn

  • Newbie
  • I accidentally ONCE added ONE swedish rock song to my playlist, which I deleted immediately when I noticed it. Now spotify keeps recommending me swedish rock every freaking week. Please, tell me how ...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Web player continuously skipping songs

For the last six months or so, the spotify in-browser web player has been skipping songs. It will play the first song of a playlist, then continuously skip the remainder of the songs on the playlist until the end of the playlist. This also happens wi...

  • Newbie
  • For the last six months or so, the spotify in-browser web player has been skipping songs. It will play the first song of a playlist, then continuously skip the remainder of the songs on the playlist ...
  • Isnoxx
  • Newbie
  • 382 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 382 Views
  • 1 replies
  • 1 likes

web player character encoding issue

Hi, When running the web player, it seems that there is a character encoding issue. when discovering new music, the text states "Upptäck" in the top of the page, but then lower it should say "Rekommenderas för dig", but the ö is not as is should be. ...

  • Newbie
  • Hi,   When running the web player, it seems that there is a character encoding issue. when discovering new music, the text states "Upptäck" in the top of the page, but then lower it should say...
  • Nefarion
  • Casual Listener
  • 1310 Views
  • 7 replies
  • 4 likes
  • Web Player
  • 1310 Views
  • 7 replies
  • 4 likes

Error connecting to playstation network

Can't use the spotify app on ps4. I am logged into PSN but the app keeps telling me "Error connecting to playstation network" on a black screen with no other options

  • Regular
  • Can't use the spotify app on ps4. I am logged into PSN but the app keeps telling me "Error connecting to playstation network" on a black screen with no other options 
  • FixTheApp
  • Regular
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Playback from Iphone thru Heos

I just installed a Heos playbar for my new TV. I signed up for Spotify premium (trial) to use streaming capability. The system works fine for 1 or 2 songs, then stops. I can restart play from the iphone where the track left off. But I would like to b...

  • Casual Listener
  • I just installed a Heos playbar for my new TV.  I signed up for Spotify premium (trial) to use streaming capability.  The system works fine for 1 or 2 songs, then stops.  I can restart...
  • brucefarrel
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • Denon
  • 360 Views
  • 2 replies
  • 0 likes

spotify connect

Hi i have a problem Somebody near my home have spotify speakers and sometimes its connected to my account automatic, I uses spotify most time on pc and on my iphone and i am the only one in my house that uses spotify its very annoying when i am in a ...

  • Casual Listener
  • Hi i have a problem  Somebody near my home have spotify speakers and sometimes its connected to my account automatic, I uses spotify most time on pc and on my iphone and i am the only one in my...
  • user-removed
  • Not applicable
  • 270 Views
  • 1 replies
  • 0 likes
  • Connect
  • 270 Views
  • 1 replies
  • 0 likes

playing my premium offline on my mobile tablet

I am a groovy 72 year old rocker (not) but I enjoy my premium on my main HP laptop which appears to work when off line. . However when I take my minilaptop (HP) on holiday and I go offline , all of the playlists and music shows in dim and nothing pla...

  • Newbie
  • I am a groovy 72 year old rocker (not) but I enjoy my premium on my main HP laptop which appears to work when off line. . However when I take my minilaptop (HP) on holiday and I go offline , all of t...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Mix diferent artists

If you serch A barca the mix them music whit LA BARCA ... what is a diferent brasilian band !Please fix it !

  • Newbie
  • If you serch A barca the mix them music whit LA BARCA ... what is a diferent brasilian band ! Please fix it !
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

It should be possible to pick a song from search in actual playlist while listening offline

For me, it's often annoying when I want to listen to a song and I don't know in wich playlist it is. So I look for it in the general search. But when you hear 'Offline' it's not possible to pick a song from general search in the 'Next List'. When you...

  • Newbie
  • For me, it's often annoying when I want to listen to a song and I don't know in wich playlist it is. So I look for it in the general search. But when you hear 'Offline' it's not possib...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Solved!! History is not updating

For a while now whenever I close Spotify I lose what I played during the day in my history. When I reopen it, the last track played will be like something from 2 weeks prior or so. Then every once in a while it actually does update the history. There...

  • Regular
  • For a while now whenever I close Spotify I lose what I played during the day in my history.  When I reopen it, the last track played will be like something from 2 weeks prior or so.  Then e...
  • Sjlbarber
  • Newbie
  • 2762 Views
  • 8 replies
  • 0 likes
  • Web Player
    Windows
  • 2762 Views
  • 8 replies
  • 0 likes

new update is weird

aight so idk when they updated it or which one it is (im on chromebook so it's the web player) but when i go to my songs they're all there and then when i go to artists or albums i get greeted with the message, "its a bit empty here" any explaination...

  • Casual Listener
  • aight so idk when they updated it or which one it is (im on chromebook so it's the web player) but when i go to my songs they're all there and then when i go to artists or albums i get greeted with t...
  • yourmomlmao
  • Casual Listener
  • 706 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 706 Views
  • 2 replies
  • 0 likes

Can't use special characters in Roku interface

There is no where to select special charaters such as "/" in the search, and becuase the app does not support fuzzy or partial search you can't search for bands such as "sw/mm/ng". Just needs to have full keyboard funcationality since I can't send mu...

  • Newbie
  • There is no where to select special charaters such as "/" in the search, and becuase the app does not support fuzzy or partial search you can't search for bands such as "sw/mm/ng".   Just need...
  • 488 Views
  • 0 replies
  • 0 likes
  • Other
  • 488 Views
  • 0 replies
  • 0 likes

[Web Player][Other] Have you ever heard of 'if it ain't broke, don't fix it'?

Hi,Today I went to use the Webplayer of (free) Spotify, and everything was different. I DM-ed SpotifyCares on Twitter because I couldn't access the Artist Radio, and after much back-and-forth, they said they're testing new features. I only use Spotif...

Screen Shot 2017-01-28 at 7.52.33 PM.png Screen Shot 2017-01-28 at 5.23.42 PM.png
  • Newbie
  • Hi, Today I went to use the Webplayer of (free) Spotify, and everything was different. I DM-ed SpotifyCares on Twitter because I couldn't access the Artist Radio, and after much back-and-forth, they...
  • 327 Views
  • 0 replies
  • 2 likes
  • Other
    Web Player
  • 327 Views
  • 0 replies
  • 2 likes