DJ Feature Playback Bug on Samsung TV

[Albinanderssons]

Plan
Premium

Country
Sweden

Device
Samsung TV QE65Q90TATXXC

Operating System
Tizen OS 2700.6

My Question or Issue
I'm experiencing a bug with the Spotify DJ feature on my Samsung TV. After a DJ segment ends and transitions to the next one, I can hear only the first one or two seconds of the DJ speaking. Then playback pauses automatically and does not resume. I have to manually press play again, and it repeats the same behavior for each DJ segment.
This issue makes the DJ feature unusable on my TV.

[Novy]

Hey there @Albinanderssons,

Thanks for reaching out. 

Just to confirm, have you already tried reinstalling the Spotify app on your TV? You can also try clearing the cache if possible before installing the app again.

If that doesn't do the trick, can you let us know if you can replicate this behavior on a different device or if it's only happening on your TV?

Keep us posted.

[Albinanderssons]

Hi there,

Yes, I’ve already tried reinstalling the Spotify app on my TV, but the issue still persists.

I’ve tested the DJ feature on my phone and laptop, and it works perfectly there. The problem only occurs on my TV.

Best,
Albin

[Dessi]

Hey @Albinanderssons,

Thanks for the reply and the info!

Since this only happens on your TV, it might be worth trying some specific TV troubleshooting steps to see if that helps:

• Switch audio format to Dolby Digital:
  • Navigate to Settings
  • Select Sound
  • Select Expert Settings (it’s named “Additional Settings” instead of “Expert Settings” on some Samsung TVs).
  • Select HDMI Input Audio Format
  • Choose Dolby Digital.
• Check for any pending Samsung firmware updates:
  • Navigate to Settings.
  • Go to Support.
  • Select Software Update. If there is a new update, select “Update now”.

If you're using Spotify directly on your TV when this happens, we recommend checking if the issue persists when you use DJ on your phone and choose your TV as the playback device from the Connect menu instead.

Another thing that comes to mind is testing with a different network just to rule out any connectivity issues - you can start a hotspot from your phone and connect your TV to it, for example. In case that works, try restarting your router as well.

Let us know how it goes.