Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3741 Views
  • 28 replies
  • 6 likes
  • Other
  • 3741 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18264 Views
  • 8 replies
  • 2 likes
  • Other
  • 18264 Views
  • 8 replies
  • 2 likes

Superuser Contribution random songs play when i choose the next icon from playlist

When I choose a playlist to listen to I hit play and the first song will play but when the track is over a random song comes up not on the playlist.

  • Casual Listener
  • When I choose a playlist to listen to I hit play and the first song will play but when the track is over a random song comes up not on the playlist.
  • AlejaR
  • Moderator
  • 182 Views
  • 3 replies
  • 1 likes
  • 182 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lyrics issue

PlanFree/PremiumCountryGeorgiaDevice(Samsung Galaxy A13)Operating System(Android) My Question or IssueWell, recently, my spotify app doesn't work well. I don't know how to describe this problem, lyrics aren't shown fully. I mean there's only four or ...

  • Visitor
  • Plan Free/Premium Country Georgia Device (Samsung Galaxy A13) Operating System (Android)   My Question or Issue Well, recently, my spotify app doesn't work well. I don't know how to de...
  • angelloingram
  • Visitor
  • 480 Views
  • 9 replies
  • 0 likes
  • Samsung
  • 480 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify ended my Hulu subscription without notice

I have had Spotify Premium for a few years now and have the hulu app free. I was just watching hulu 2 days ago and now it says I have to log in. It won't work. If the promotion ended in 2019 why have I been watching it all of these years?

  • Visitor
  • I have had Spotify Premium for a few years now and have the hulu app free. I was just watching hulu 2 days ago and now it says I have to log in. It won't work. If the promotion ended in 2019 why have...
  • meganaurora
  • Visitor
  • 8204 Views
  • 13 replies
  • 0 likes
  • Other
  • 8204 Views
  • 13 replies
  • 0 likes

Superuser Contribution Green Played Checkmark Not Showing for JRE Podcast

Subscription: FreeVersion: Spotify Web PlayerBrowser: Chrome I’m not really sure where to post this bug report but I think this is the right place. For the last month or so I have noticed that when I finish an episode of the Joe Rogan podcast there i...

  • Casual Listener
  • Subscription: Free Version: Spotify Web Player Browser: Chrome   I’m not really sure where to post this bug report but I think this is the right place.   For the last month or so I ha...
  • lymy300
  • Visitor
  • 561 Views
  • 4 replies
  • 0 likes
  • Other
  • 561 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hello! My Spotify keeps saying the device limit reached.

This can't be possible because I've already removed the downloaded songs from another device I previously logged in on.

  • Visitor
  • This can't be possible because I've already removed the downloaded songs from another device I previously logged in on.
  • SustainedNote
  • Gig Goer
  • 373 Views
  • 4 replies
  • 0 likes
  • 373 Views
  • 4 replies
  • 0 likes

Solved!! Volvo Sensus Not Playing

PlanPremiumCountryUKDeviceVolvoOperating SystemSensus My Question or IssueThe Sensus Spotify app in my Volvo XC90 stopped playing any music two days ago. I can browse music successfully but nothing will play. Tried log out and re-pair which I can do ...

  • Casual Listener
  • Plan Premium Country UK Device Volvo Operating System Sensus   My Question or Issue The Sensus Spotify app in my Volvo XC90 stopped playing any music two days ago. I can browse music s...
  • SlamDunx
  • Casual Listener
  • 114 Views
  • 1 replies
  • 0 likes
  • Other
  • 114 Views
  • 1 replies
  • 0 likes

how do I delete a playlist?

delete a playlist. not songs from a playlist, but rather the whole playlist itslef

  • Visitor
  • delete a playlist. not songs from a playlist, but rather the whole playlist itslef
  • maylasingh
  • Casual Listener
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect Fire TV name not recognized

Hi, I got a new Amazon Fire TV Stick 4k Max (2nd Gen). I installed everything and renamed the stick on the Amazon Website. For all other sticks, the name then changes automatically also for Spotify Connect in this case. However, for this new Fire TV ...

  • Music Fan
  • Hi,    I got a new Amazon Fire TV Stick 4k Max (2nd Gen). I installed everything and renamed the stick on the Amazon Website. For all other sticks, the name then changes automatically als...
  • kevink98
  • Music Fan
  • 1770 Views
  • 14 replies
  • 7 likes
  • Connect
    Other
  • 1770 Views
  • 14 replies
  • 7 likes

Superuser Contribution Lost access to queue DJ took over.

Help! The DJ feature has replaced the queue button, can't clear queue or see what's in queue. This feels more like Pandora having a feature the seems impossible to remove. The idea is awesome but please make ot optional to use. After 7 years here thi...

  • Newbie
  • Help! The DJ feature has replaced the queue button, can't clear queue or see what's in queue. This feels more like Pandora having a feature the seems impossible to remove. The idea is awesome but ple...
  • swimmerdude7430
  • Visitor
  • 1323 Views
  • 7 replies
  • 0 likes
  • 1323 Views
  • 7 replies
  • 0 likes

new idea

I am currently a very satisfied customer and I am in the family plan.We have a family friend named Emily (16 years old) who has lost both of her parents. She lives with an aunt and uncle, but they are not very supportive or caring. Emily has become o...

  • Casual Listener
  • I am currently a very satisfied customer and I am in the family plan. We have a family friend named Emily (16 years old) who has lost both of her parents. She lives with an aunt and uncle, but they ...
  • osornios
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porqué me están cobrando una prueba de 3 meses gratis?!?

Me dieron 3 meses gratis y no respetaron, me han cobrado, tengo la captura como prueba y el registro de su cobro... No me dieron ni un mes pues lo cobraron de mi tarjeta.

  • Visitor
  • Me dieron 3 meses gratis y no respetaron, me han cobrado, tengo la captura como prueba y el registro de su cobro... No me dieron ni un mes pues lo cobraron de mi tarjeta.
  • Ani322
  • Newbie
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for Artists app not loading, stuck on spinning loading indicator

PlanPremiumCountryNorway DeviceiPhone 15Operating SystemiOS 17.5.1 My Question or IssueI just got a brand new iPhone 15. I used to have a iPhone 12 Pro.When I installed the Spotify for Artists app on my new device, it worked the first time. However, ...

  • Music Fan
  • Plan Premium Country Norway   Device iPhone 15 Operating System iOS 17.5.1   My Question or Issue I just got a brand new iPhone 15. I used to have a iPhone 12 Pro. When I instal...
  • BITCRUSHR
  • Music Fan
  • 3997 Views
  • 79 replies
  • 11 likes
  • 3997 Views
  • 79 replies
  • 11 likes

Superuser Contribution Problème je ne vois plus mes musiques mais mes albums tj la

Bj les albums comme les musiques on les potcast me mette la même chose " aucun contenu ou un truc comme sa . Je peux même essayer de lancer une musique cela fonctionne pas ! alors que qd je change compte celui si marche

  • Visitor
  • Bj les albums comme les musiques on les potcast me mette la même chose " aucun contenu ou un truc comme sa . Je peux même essayer de lancer une musique cela fonctionne pas ! alors que qd je change co...
  • Eni
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks with premium account

PlanPremium monthly payment CountryUkDevicePixel 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) I am a plan manager for a premium account. Renewal payment was taken yesterday but my audiobook hours allowance of 15 hours has not updated. I h...

  • Casual Listener
  •   Plan Premium monthly payment  Country Uk Device Pixel 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I am a plan manager for a premium account. Renewal p...
  • Salsbury
  • Casual Listener
  • 2051 Views
  • 2 replies
  • 0 likes
  • 2051 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to listen offline to a shared playlist on Spotify Kids?

Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet.There is the option to put the heart icon on the songs and send them to favorites, but when we listen to a song fro...

  • Regular
  • Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet. There is the option to put the heart icon on the songs and s...
  • weyakin
  • Visitor
  • 1822 Views
  • 7 replies
  • 5 likes
  • 1822 Views
  • 7 replies
  • 5 likes

Solved!!Superuser Contribution the songs in the discover weekly are irrelevant

there are songs in discover weekly in languages I've never listened to and songs of genres I've never listened to

  • Newbie
  • there are songs in discover weekly in languages I've never listened to and songs of genres I've never listened to
  • arciduca
  • Newbie
  • 2418 Views
  • 19 replies
  • 2 likes
  • 2418 Views
  • 19 replies
  • 2 likes

Superuser Contribution No puedo ordenar las canciones de mi playlist

Ya le pique a los tres puntos como me lo indicaron algunos tutoriales de YouTube pero no me aparece el "ordenar playlist (o algo así) " , me metí a "editar playlist" pero no me deja ordenarlo

  • Visitor
  • Ya le pique a los tres puntos como me lo indicaron algunos tutoriales de YouTube pero no me aparece el "ordenar playlist (o algo así) " , me metí a "editar playlist" pero no me deja ordenarlo 😞
  • pacososau
  • Visitor
  • 1652 Views
  • 2 replies
  • 0 likes
  • 1652 Views
  • 2 replies
  • 0 likes