Help Wizard

Step 1

NEXT STEP

Google home issues

Google home issues

Plan

Premium

Country

Canada

Device

Google home 

 

My Question or Issue

 

While playing a playlist on my Google home mini the playlist will randomly stop or stop and google home say something along the lines of my Spotify account can only be played on one account and the google home is the only place it is playing 

Reply
2 Replies

Same issue here, located in Sweden.

 

Using a family account but my own account.

Not shared with anyone else, and after couple of songs It tells me the account is being used elsewhere..

 

Started couple of days ago..

Hey @Aero_costas and @orio,

 

Thanks for getting in touch!

 

If you get the message that your account is being used somewhere else, then it's safe to say that this is the case.

 

Try to change your Spotify password and your Facebook password (if connected). Then, log out everywhere on your Spotify account page and your Facebook profile.(if connected)

 

If you are part of Premium for Family, you could have a dedicated account for the Google Home. That way you don't have to worry about two accounts being used at the same time.

 

Hope this helps. Let us know if you have further questions. We'll be happy to help.

 

Have a nice day!

Suggested posts