Jam link doesn't work - host has ended the Jam session error

[Morganm778]

Plan - Premium

Country - USA

Operating System

Windows

My Question or Issue

Having trouble joining Jams. Both my friend and I have tried joining on separate accounts that we freshly made to test the issue, and both of ours say that the host has ended the jam whenever our premium accounts join a jam with the new accounts. We have been dealing with this for several days, it was working prior to this week. Haven't seen anyone else with this issue and we can't find anything online to help

[OscarDC]

Hey @Morganm778,

Thank you for reaching out to the Community and welcome. 

That's an odd behavior. To start investigating this issue, would you mind confirming if you've already performed a clean reinstall of the app? If not, we'd recommend following the steps mentioned in this article. 

If the issue persists, would you mind trying to start the Jam using a different network connection to see if it makes any difference? If you don't have another one available, you can use a mobile data hotspot to test it.

Hope this helps. Let us know how it goes. 

[chirayu15]

Whenever I receive or share the jam link, it says "Host has ended the jam, you can start a new jam". This keeps happening with every other link. 
Please resolve this issue/glitch/bug. I have reinstalled the app, cleared the cache, and done everything I could possibly have, but it's still not working, and I am not able to join the jam.

[amanmangor777]

Plan

Premium

Country

US

Device

HP laptop

Operating System

Windows 10 and 11

My Question or Issue

When My friend and I share the jam link via Discord, it redirects to the desktop app and says that the host has ended the jam. It won't play on the web app

[Ivelina]

Hey @amanmangor777,

Thanks for posting in the Community!

Apart from giving the suggested steps by @OscarDC in this comment a try, could you let us know if this only happens if you share the link via Discord?

You've mentioned that it won't play on the web app, but in order to get a better understanding it would be very helpful if you could share some more info about your set-up. It's worth mentioning that Jam is currently not an available feature in the Spotify Web Player.

We'll be on the lookout.

[Meenakshiii]

Jam sessions are not working, while joining the jam link, it says that the host has ended the jam

[kasNYC]

Hi,

we have the same exact issue.

We're both using the desktop app.

When joining a jam, the web page opens, and it prompts you to open the desktop app.

When you confirm the alert box, it says Host has ended the jam".

[MihailY]

Hey @kasNYC,

Thanks for reaching out.

We'd like to report this to our tech team, so can you send us/let us know the following:

• The OS version and Spotify version of the affected devices.
• Does joining the same Jam work when you accept the invite from a mobile device? What if you create the link on mobile and accept it on desktop?
• A screenshot of the error message.

@Morganm778, please send those details as well as it will help the team in their investigation.

Cheers,

[Jose_M]

Hello @Meenakshiii!

Thanks for coming to the Spotify Community I'll try to help you out.

Can you try clearing store cache from the app & log out and back in again? You can also try having a clean reinstall of the app to ensure you're running the latest version. If that doesn't work, can you let me know which device (model and OS) and Spotify version you're using?

Hope this helps!

[kasNYC]

@Hey MihailY,

I attached the image of the alert that pops up every single time.

Accepting the jam invite on mobile is useless, also I just tried creating the link on mobile and no success there either.

Here's my OS and Spotify version: 

1. Windows 11
   1. Version: 23H2
   2. Build: 22631.3593
2. Spotify:
   1. Version: Spotify for Windows (64 bit)
   2. Build: 1.2.62.580.gb27ad23e

[Ivelina]

Hey @kasNYC,

Thanks for the response and we appreciate the detailed info that you provided. It helps with the investigation.

While we give the other user(s) some time to also gather their info in order to report this behavior, could you let us know if you've given the suggested troubleshooting steps here a try? 

In the meantime, don't hesitate to let us know if anything else comes up.

[kasNYC]

Hey @Ivelina,

yea, both of us freshly installed Spotify.

We didn’t try it with a mobile hotspot connection but straight up mobile data from our phones. 

[Vasil]

Hey @kasNYC,

Thanks for the reply!
While we're waiting for the other users' input, could you try copying the Jam link and pasting it directly in the mobile Spotify app's search field? Let us know if you get the same error message 🙂 Much appreciated!

@Morganm778 @Meenakshiii