Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?
Hi there! The best course of action here would be to try a clean reinstallation of the application.
Give this a shot and let us know if it works. Cheers!
If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?
I've discovered that it is showing messages that contain shared music, and not messages with just text. Is this normal? And if so, why can you not have conversations over the mobile app like you can on the computer app
From what you're saying, it sounds like there is an issue with your particular situation, I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.
Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.
Cheers!
If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?
Thanks again, I will do this as soon as their online request forms are up, it says to wait 24 hours. I went on my ipod and it did the same. Are you sure I can receive all messages on the mobile app, or just ones that are linked with sent music? Because both are doing the same thing, despite being on different devices.
as far as I know, it should work everywhere.
If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…