Music plays, but no sound and songs skip after 10 seconds on Apple TV and Yamaha receiver

[apleifer]

On both my Apple TV and Yamaha receiver, Spotify appears to connect and songs start playing, but no sound comes out. Then, after about 10 seconds, the song will skip to the next and then this repeats. Have reinstalled Apple TV app, and Spotify plays fine on other devices on same Wi-Fi network/router.

[apleifer]

Hey everyone,

Thank you for your comments and apologies for the late reply.

This issue is currently being investigated for Samsung TVs (here) and non-Samsung TVs (here). We did our best to move the most recent comments to those threads, but we ask anyone who's previously posted here and is still experiencing the issue to subscribe to the relevant thread in order to stay up to date on the latest developments.

Since this thread was originally about Apple TV and a Yamaha receiver, we've updated the title to reflect this and we encourage users with these devices (and any other ones that don't fit in the above two categories) to check out the suggestions posted here and namely:

• Restart your router and/or device by unplugging it for at least 15 seconds.
• Changing your DNS settings as described here.
• Checking your device's network settings and disabling MAC address randomization if you have it as a feature.

If the behavior persists, please confirm this and let us know your device model, OS version and the troubleshooting steps you've tried (if you haven't already).

We understand that the issue looks the same across all devices, but for now we'd like to keep the threads separate until we're absolutely sure that the root cause is the same. 

We appreciate you sharing your findings and what worked for you as this helps speed up the investigation.

We look forward to your replies!

[localbearenthusiast]

This didn’t work. 

[iwnsew]

In my case, the issue with the 10-second skip was caused by the network settings related to IPv6.

I resolved it by making the following changes to my network router:

• Completely blocking IPv6 on the LAN side.
• Configuring DNS to prevent it from returning AAAA records.

I hope this helps anyone else facing the same issue.

[GabrielRojas96]

Doing research in various forums, I have found different comments, among them that it is not optimized for IPV6 protocols and we must put the router with IPV4, I am going to do these tests and tell you, also having a Extender like a TP Link they have commented that the problem is solved, also sharing internet from your phone to the device works. The problem is, according to what I was able to investigate, that all devices synchronized with Sportify should have the same IP and DNS. I did this configuration but it didn't work, I'm going to try the other methods. Finally, it is worth mentioning that if the "Engineers" are supposedly working on it, this problem according to the forums has been going on since 2019 and they have not issued a response or solution to it, this problem occurs on various devices, not only on the Samsung TV. I look forward to your comments. It is extremely annoying to reach this point to receive the attention and official statement from the company for this community that has had the problem for many years, and in particular for those who are not computer scientists or do not have much knowledge of the subject. 

I leave you a sample video: https://drive.google.com/file/d/1utcG9IkNpDC8AvROEyVirCtD8hHXl-ct/view?usp=sharing

[MihailY]

Hey everyone,

Thank you for your comments and apologies for the late reply.

This issue is currently being investigated for Samsung TVs (here) and non-Samsung TVs (here). We did our best to move the most recent comments to those threads, but we ask anyone who's previously posted here and is still experiencing the issue to subscribe to the relevant thread in order to stay up to date on the latest developments.

Since this thread was originally about Apple TV and a Yamaha receiver, we've updated the title to reflect this and we encourage users with these devices (and any other ones that don't fit in the above two categories) to check out the suggestions posted here and namely:

• Restart your router and/or device by unplugging it for at least 15 seconds.
• Changing your DNS settings as described here.
• Checking your device's network settings and disabling MAC address randomization if you have it as a feature.

If the behavior persists, please confirm this and let us know your device model, OS version and the troubleshooting steps you've tried (if you haven't already).

We understand that the issue looks the same across all devices, but for now we'd like to keep the threads separate until we're absolutely sure that the root cause is the same. 

We appreciate you sharing your findings and what worked for you as this helps speed up the investigation.

We look forward to your replies!

[Jeppeep]

I have the same problem with sonos. Plays for a few sec in silent then skips to next track until the playlist ends.

Has been like this for a couple of weeks. 

Have no clue what to do. 

Any one else have problem with sonos ?

[Griffo3]

Plan

Premium

Country

Australia

Device

Yamaha R-N1000A Amplifier, Samsung 50" Frame TV (2021), Samsung 65" Frame TV (2021), Samsung Soundbar HW-S61A

Operating System

Tizen, Other (Linux / Android ?)

My Question or Issue

I am unable to use Spotify on multiple different devices if the network has IPv6 enabled. This started a couple of months ago, but I had assumed it would be identified, and fixed by now by a new app version.

Symptoms

On the Samsung TV's, the Spotify App will not load. It times out with a generic "Error 16282nnshxxj182" type message with a different string each time.

I cannot "Connect" to any of the devices as a speaker from either my phone (IOS) or WIndows PC's. This includes the Samsung TV's, the Samsung Sound Bar Directly, and the Yamaha Amp. 

Playing locally on IOS and WIndows devices appears unaffected.

Troubleshooting

No other apps or services are affected. All streaming services work fine including Apple, Youtube, Netflix, Amazon, Tidal etc. 

I get a 10/10 on test-ipv6.com and my firewall tells me a large % of my traffic is IPv6 based normally so I am confident it's not my network configuration. Regardless, I have configured the firewall with only the default "allow all outbound traffic" rules it ships with.

I have multiple ISP's available, and it fails on all of them. They use different International routing so I don't believe it's a carrier issue.

I have tried using my own DNS resolver, Cloudflare, and Google DNS services with no difference found.

I have rolled back the firmware on all network devices to March 2024 when this service was definitely working flawlessly, so I don't believe it's the networking hardware.

I have tried both ethernet and Wi-Fi connections, both fail, so I don't believe it's an esoteric Wi-Fi AP issue. 

All the hardware (apart from the new Yamaha) has been in place for several years, and this problem only started occurring in the last couple of months. 

DISABLING IPv6 and rebooting devices so they only have IPv4 addresses immediately fixes the problem. 

I am able to and am happy to provide packet capture data. 

[Griffo3]

As per my more detailed reply I can confirm that

a) changing DNS does not help. I have tried both Google and Cloudflare as resolvers, both IPv4 and IPv6.

b) I do not use MAC randomisation on any internal devices